23
NPS
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FanDuel
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About FanDuel's Brand
Among its major competitors, FanDuel is ranked in 2nd place for NPS while Franchise Ball is 1st, and ESPN is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
FanDuel Ranking
- #2 / 4 of its competitors
FanDuel NPS
FanDuel's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether FanDuel's customers would recommend using the product based on a scale of -100 to 100.
FanDuel Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
FanDuel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 21 | Jun 2024 | 21 |
Jul 2024 21 | Jul 2024 | 21 |
Aug 2024 22 | Aug 2024 | 22 |
Sep 2024 22 | Sep 2024 | 22 |
Oct 2024 21 | Oct 2024 | 21 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 22 | Jan 2025 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 22 | Mar 2025 | 22 |
Apr 2025 22 | Apr 2025 | 22 |
Sep 2025 22 | Sep 2025 | 22 |
Oct 2025 22 | Oct 2025 | 22 |
How Other Brands Compare
FanDuel is ranked second for NPS among its competitors. Franchise Ball and ESPN come in first and third, with Kickback coming in at #4.
FanDuel |  ESPN |  Franchise Ball |  Kickback | |
| Global Ranking | #- | #595 | #- | #- |
| NPS | 23 | -4 | 100 | - |
| Valuation Updated every 24 hours for public companies | - | $334.95B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FanDuel NPS by Gender
Female customers rated FanDuel's NPS 13 points higher than Male customers.
Male
4
FanDuel's NPS was rated 4 by Male customers on Comparably.
43%
Promoters
18%
Passives
39%
Detractors
Female
17
FanDuel's NPS was rated 17 by Female customers on Comparably.
53%
Promoters
11%
Passives
36%
Detractors
FanDuel NPS by Ethnicity
FanDuel's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1 | Caucasian | 1 |
African American/Black 17 | African American/Black | 17 |
Asian or Pacific Islander -1 | Asian or Pacific Islander | -1 |
Other -14 | Other | -14 |
FanDuel NPS by Age
FanDuel's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
FanDuel NPS by Usage
FanDuel's NPS was rated the highest by customers who have used FanDuel's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -4 | Less than 1 Year | -4 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 18 | 2 to 5 Years | 18 |
5 to 10 Years 8 | 5 to 10 Years | 8 |
FanDuel NPS vs. Competitors
Compared to its competitors, FanDuel's NPS is rated right above ESPN, and is preceded by Franchise Ball.
| COMPANY | NPS Score | |
|---|---|---|
| Franchise Ball | 100 |
| FanDuel | 23 |
| ESPN | -4 |
FanDuel Customer Reviews
Out of the 22 FanDuel customer reviews 14 were positive and 8 were constructive. FanDuel customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
FanDuel Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of FanDuel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FanDuel Customer Loyalty Score by Gender
Male customers rated FanDuel's Customer Loyalty score 7% higher than Female customers.
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Male
85%
Yes
Female
78%
Yes
FanDuel Customer Loyalty Score by Ethnicity
FanDuel's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FanDuel.
89
out of 100
Caucasian
78
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
74
out of 100
Other
FanDuel Customer Loyalty Score by Age
FanDuel's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FanDuel.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 91% | 26-30 | 91% |
31-35 83% | 31-35 | 83% |
36-40 79% | 36-40 | 79% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
56-60 64% | 56-60 | 64% |
61-65 33% | 61-65 | 33% |
FanDuel Customer Loyalty Score by Usage
FanDuel's Customer Loyalty score was rated the highest by customers who have used FanDuel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FanDuel Customer Loyalty Score by Industry
FanDuel's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Architecture and Planning industry customers.
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FanDuel Customer Loyalty vs. Competitors
Compared to its competitors, FanDuel's Customer Loyalty score is rated right above ESPN, and is preceded by Franchise Ball.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Franchise Ball | 87% |
| FanDuel | 79% |
| ESPN | 74% |
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FanDuel Product Quality
3.6/5
FanDuel has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock FanDuel's overall Product Quality score rated by its users and customers.
FanDuel Product Information
FanDuel’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated FanDuel's product the highest. Reviewers from the Arts and Entertainment industry rated FanDuel the lowest at 2.6.
- Website
- https://www.fanduel.com
- Company Size
- 1,001-5,000 Employees
Industry
Gaming
Social
Sports & Entertainment
Quick Insights into FanDuel Product Quality
FanDuel's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 46-50.
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Ranked FanDuel Product Quality the Highest
Ranked FanDuel Product Quality the Lowest
FanDuel Product Quality Score by Gender
Female customers rated FanDuel's Product Quality score 0.3 stars higher than Male customers.
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Male
3.2/5
Female
3.5/5
FanDuel Product Quality Score by Ethnicity
FanDuel's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FanDuel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.6 | Other | 2.6 |
FanDuel Product Quality Score by Age
FanDuel's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FanDuel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3 | 36-40 | 3 |
41-45 4.1 | 41-45 | 4.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.6 | 61-65 | 1.6 |
FanDuel Product Quality Score by Usage
FanDuel's Product Quality score was rated the highest by customers who have used FanDuel's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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FanDuel Product Quality Score by Industry
FanDuel's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Arts and Entertainment industry customers.
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FanDuel Product Quality vs. Competitors
Compared to its competitors, FanDuel's Product Quality score is rated right above ESPN, and is preceded by Franchise Ball.
| COMPANY | Product Quality Score | |
|---|---|---|
| Franchise Ball | 4.1/5 |
| FanDuel | 3.6/5 |
| ESPN | 3/5 |
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FanDuel Pricing
FanDuel ROI & Value For Money
3.5/5
FanDuel has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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FanDuel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from FanDuel.
Quick Insights into FanDuel ROI
FanDuel's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 61-65.
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Ranked FanDuel ROI the Highest
Ranked FanDuel ROI the Lowest
FanDuel ROI Score by Gender
Female customers rated FanDuel's ROI score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
FanDuel ROI Score by Ethnicity
FanDuel's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FanDuel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.8 | Other | 2.8 |
FanDuel ROI Score by Age
FanDuel's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FanDuel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4 | 26-30 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.9 | 41-45 | 3.9 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
FanDuel ROI Score by Usage
FanDuel's ROI score was rated the highest by customers who have used FanDuel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FanDuel ROI Score by Industry
FanDuel's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Arts and Entertainment industry customers.
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FanDuel Pricing vs. Competitors
Compared to its competitors, FanDuel's ROI score is rated right above ESPN, and is preceded by Franchise Ball.
| COMPANY | Pricing Score | |
|---|---|---|
| Franchise Ball | 3.7/5 |
| FanDuel | 3.5/5 |
| ESPN | 2.9/5 |
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FanDuel Customer Satisfaction (CSAT)
FanDuel Customer Satisfaction (CSAT) Score
65 / 100
FanDuel has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FanDuel Customer Satisfaction
FanDuel's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 61-65.
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Ranked FanDuel Customer Satisfaction the Highest
Ranked FanDuel Customer Satisfaction the Lowest
FanDuel Customer Satisfaction Score by Gender
Male customers rated FanDuel's Customer Satisfaction score 4 points higher than Female customers.
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63 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 7% | |
Very Dissatisfied | 25% |
59 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 23% |
FanDuel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FanDuel's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
32%
Satisfied
28%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
28%
CSAT according to African American/Black
FanDuel's Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.
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70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
FanDuel's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FanDuel.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
FanDuel's Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.
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39 / 100
Very Satisfied
8%
Satisfied
31%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
8%
Very Dissatisfied
31%
FanDuel Customer Satisfaction Score by Age
FanDuel's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FanDuel.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 26-30 | 94% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% |
FanDuel Customer Satisfaction Score by Usage
FanDuel's Customer Satisfaction score was rated the highest by customers who have used FanDuel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FanDuel Customer Satisfaction Score by Industry
FanDuel's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FanDuel Customer Satisfaction Score by Industry",
"text": "FanDuel's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 92,
"stars": 0,
"csatScore": 92,
"text": "FanDuel's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 92
},
{
"label": "Accounting",
"groupId": 495,
"score": 61,
"stars": 0,
"csatScore": 61,
"text": "FanDuel's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 61
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "FanDuel's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "FanDuel's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "FanDuel's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}FanDuel Customer Satisfaction vs. Competitors
Compared to its competitors, FanDuel's Customer Satisfaction score is rated right above ESPN, and is preceded by Franchise Ball.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Franchise Ball | 100% |
| FanDuel | 65% |
| ESPN | 50% |
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FanDuel Customer Service
3.6/5
FanDuel has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About FanDuel's Customer Service
Address
300 Park Avenue South, New York City, NY NY10010
Website
https://www.fanduel.com
Phone Number
1-800-475-2250
Quick Insights into FanDuel Customer Service
FanDuel's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 61-65.
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Ranked FanDuel Customer Service the Highest
Ranked FanDuel Customer Service the Lowest
FanDuel Customer Service Score by Gender
Female customers rated FanDuel's Customer Service score 0.4 stars higher than Male customers.
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Male
3.2/5
Female
3.6/5
FanDuel Customer Service Score by Ethnicity
FanDuel's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FanDuel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.7 | Other | 2.7 |
FanDuel Customer Service Score by Age
FanDuel's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FanDuel.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.9 | 41-45 | 3.9 |
46-50 1.7 | 46-50 | 1.7 |
51-55 3 | 51-55 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
FanDuel Customer Service Score by Usage
FanDuel's Customer Service score was rated the highest by customers who have used FanDuel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FanDuel Customer Service Score by Industry
FanDuel's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.
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FanDuel Customer Service vs. Competitors
Compared to its competitors, FanDuel's Customer Service score is rated right above ESPN, and is preceded by Franchise Ball.
| COMPANY | Customer Service Score | |
|---|---|---|
| Franchise Ball | 4.2/5 |
| FanDuel | 3.6/5 |
| ESPN | 2.9/5 |
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FanDuel as an Employer
4.5/5
FanDuel has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
FanDuel scored a 23 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of FanDuel would recommend the brand to a friend. ENPS measures how likely FanDuel employees would recommend working at FanDuel to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 60% | Promoters |
|---|---|
| 14% | Passive |
| 26% | Detractors |
