15
NPS
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Faraday Future
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About Faraday Future's Brand
Among its major competitors, Faraday Future is ranked in 4th place for NPS while Nio is 1st, and Infineon Technologies is 2nd.
Brand at a Glance
57%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Faraday Future Ranking
- #4 / 4 of its competitors
Faraday Future NPS
Faraday Future's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether Faraday Future's customers would recommend using the product based on a scale of -100 to 100.
Faraday Future Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
Faraday Future NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 40 | Oct 2021 | 40 |
Nov 2021 -1 | Nov 2021 | -1 |
Dec 2021 13 | Dec 2021 | 13 |
Jan 2022 9 | Jan 2022 | 9 |
Feb 2022 17 | Feb 2022 | 17 |
Apr 2022 19 | Apr 2022 | 19 |
Jun 2022 25 | Jun 2022 | 25 |
Aug 2022 28 | Aug 2022 | 28 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 26 | Oct 2022 | 26 |
Mar 2024 20 | Mar 2024 | 20 |
Aug 2025 14 | Aug 2025 | 14 |
How Other Brands Compare
Faraday Future is ranked #4 for NPS among its competitors. Nio and Infineon Technologies come in first and second, with Aurora coming in at third.
Faraday Future |  Infineon Technologies |  Nio |  Aurora | |
| Global Ranking | #- | #704 | #- | #- |
| NPS | 15 | 39 | 43 | 34 |
| Valuation Updated every 24 hours for public companies | - | $56.59B | $85.80B | $1.18B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Faraday Future NPS vs. Competitors
Compared to its competitors, Faraday Future's NPS is rated right below Aurora.
| COMPANY | NPS Score | |
|---|---|---|
| Nio | 43 |
| Infineon Technologies | 39 |
| Aurora | 34 |
| Faraday Future | 15 |
Faraday Future Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Faraday Future users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Faraday Future Customer Loyalty vs. Competitors
Compared to its competitors, Faraday Future's Customer Loyalty score is rated right below Infineon Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nio | 92% |
| Aurora | 87% |
| Infineon Technologies | 77% |
| Faraday Future | 57% |
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Faraday Future Product Quality
3.5/5
Faraday Future has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Faraday Future Product Information
Faraday Future’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://ff.com
- Company Size
- 1,001-5,000 Employees
Industry
Automotive and Transportation
Faraday Future Product Quality vs. Competitors
Compared to its competitors, Faraday Future's Product Quality score is rated right below Aurora.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nio | 4.3/5 |
| Infineon Technologies | 4/5 |
| Aurora | 3.7/5 |
| Faraday Future | 3.5/5 |
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Faraday Future Pricing
Faraday Future ROI & Value For Money
4/5
Faraday Future has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Faraday Future Pricing vs. Competitors
Compared to its competitors, Faraday Future's ROI score is rated right above Aurora, and is preceded by Infineon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Nio | 4.2/5 |
| Infineon Technologies | 4/5 |
| Faraday Future | 4/5 |
| Aurora | 3.9/5 |
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Faraday Future Customer Satisfaction (CSAT)
Faraday Future Customer Satisfaction (CSAT) Score
54 / 100
Faraday Future has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Faraday Future Customer Satisfaction vs. Competitors
Compared to its competitors, Faraday Future's Customer Satisfaction score is rated right below Aurora.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nio | 88% |
| Infineon Technologies | 81% |
| Aurora | 76% |
| Faraday Future | 55% |
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Faraday Future Customer Service
3.8/5
Faraday Future has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Faraday Future's Customer Service
Website
http://ff.com
Faraday Future's Social Links
Faraday Future Customer Service vs. Competitors
Compared to its competitors, Faraday Future's Customer Service score is rated right below Aurora.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nio | 4.2/5 |
| Infineon Technologies | 4.2/5 |
| Aurora | 4.1/5 |
| Faraday Future | 3.8/5 |
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Faraday Future as an Employer
2.9/5
Faraday Future has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Faraday Future scored a 15 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Faraday Future would recommend the brand to a friend. ENPS measures how likely Faraday Future employees would recommend working at Faraday Future to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
