40
NPS
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Federal Reserve Bank of Richmond
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About Federal Reserve Bank of Richmond's Brand
Richmond Fed's view of key financial and economic issues. Among its major competitors, Federal Reserve Bank of Richmond is ranked in 1st place for NPS while Wells Fargo is 2nd, and M&T Bank is 3rd.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Federal Reserve Bank of Richmond Ranking
- #1 / 4 of its competitors
Federal Reserve Bank of Richmond NPS
Federal Reserve Bank of Richmond's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Federal Reserve Bank of Richmond's customers would recommend using the product based on a scale of -100 to 100.
Federal Reserve Bank of Richmond Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Federal Reserve Bank of Richmond NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 25 | May 2024 | 25 |
May 2026 40 | May 2026 | 40 |
How Other Brands Compare
Federal Reserve Bank of Richmond is ranked first for NPS among its competitors. Wells Fargo and M&T Bank come in second and third, with Union First Market Bank coming in at #4.
Federal Reserve Bank of Richmond |  Wells Fargo |  M&T Bank |  Union First Market Bank | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | 40 | 7 | -29 | - |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $340.69B | $133.21M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federal Reserve Bank of Richmond NPS vs. Competitors
Compared to its competitors, Federal Reserve Bank of Richmond's NPS is rated right above Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Federal Reserve Bank of Richmond | 40 |
| Wells Fargo | 7 |
| Union First Market Bank | N/A |
| M&T Bank | -29 |
Federal Reserve Bank of Richmond Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Federal Reserve Bank of Richmond users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Federal Reserve Bank of Richmond Customer Loyalty vs. Competitors
Compared to its competitors, Federal Reserve Bank of Richmond's Customer Loyalty score is rated right above M&T Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Federal Reserve Bank of Richmond | 76% |
| M&T Bank | 76% |
| Wells Fargo | 71% |
| Union First Market Bank | N/A |
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Federal Reserve Bank of Richmond Product Quality
4.3/5
Federal Reserve Bank of Richmond has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Federal Reserve Bank of Richmond Product Information
Federal Reserve Bank of Richmond’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.richmondfed.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Federal Reserve Bank of Richmond Product Quality vs. Competitors
Compared to its competitors, Federal Reserve Bank of Richmond's Product Quality score is rated right above Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Federal Reserve Bank of Richmond | 4.3/5 |
| Wells Fargo | 3.4/5 |
| M&T Bank | 2.4/5 |
| Union First Market Bank | N/A |
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Federal Reserve Bank of Richmond Pricing
Federal Reserve Bank of Richmond ROI & Value For Money
3.8/5
Federal Reserve Bank of Richmond has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Federal Reserve Bank of Richmond Pricing vs. Competitors
Compared to its competitors, Federal Reserve Bank of Richmond's ROI score is rated right above Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Federal Reserve Bank of Richmond | 3.8/5 |
| Wells Fargo | 3.4/5 |
| M&T Bank | 2.3/5 |
| Union First Market Bank | N/A |
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Federal Reserve Bank of Richmond Customer Satisfaction (CSAT)
Federal Reserve Bank of Richmond Customer Satisfaction (CSAT) Score
75 / 100
Federal Reserve Bank of Richmond has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Federal Reserve Bank of Richmond Customer Satisfaction vs. Competitors
Compared to its competitors, Federal Reserve Bank of Richmond's Customer Satisfaction score is rated right above Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Federal Reserve Bank of Richmond | 75% |
| Wells Fargo | 60% |
| M&T Bank | 35% |
| Union First Market Bank | 0% |
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Federal Reserve Bank of Richmond Customer Service
3.8/5
Federal Reserve Bank of Richmond has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Federal Reserve Bank of Richmond's Customer Service
Address
Richmond, Richmond, VA
Website
https://www.richmondfed.org/
Phone Number
(804)697-8752
Federal Reserve Bank of Richmond Customer Service vs. Competitors
Compared to its competitors, Federal Reserve Bank of Richmond's Customer Service score is rated right above Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Federal Reserve Bank of Richmond | 3.8/5 |
| Wells Fargo | 3.5/5 |
| M&T Bank | 2.2/5 |
| Union First Market Bank | N/A |
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Federal Reserve Bank of Richmond as an Employer
3.2/5
Federal Reserve Bank of Richmond has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Federal Reserve Bank of Richmond
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Federal Reserve Bank of Richmond scored a 40 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Federal Reserve Bank of Richmond would recommend the brand to a friend. ENPS measures how likely Federal Reserve Bank of Richmond employees would recommend working at Federal Reserve Bank of Richmond to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
