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NPS
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Federated Investors
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About Federated Investors' Brand
Federated Investors Inc. (FII) is an investment manager firm offering equity, fixed income and money market products. Among its major competitors, Federated Investors is ranked in 3rd place for NPS while Virtus Investment Partners is 1st, and The Vanguard Group is 2nd.Their current market cap is $3.66B
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Federated Investors Ranking
- #3 / 4 of its competitors
Federated Investors NPS
Federated Investors's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Federated Investors's customers would recommend using the product based on a scale of -100 to 100.
Federated Investors Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Federated Investors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
Federated Investors is ranked third for NPS among its competitors. Virtus Investment Partners and The Vanguard Group come in first and second, with Janus Capital Group coming in at #4. Among those competitors, it is the third most valued company.
Federated Investors |  The Vanguard Group |  Virtus Investment Partners |  Janus Capital Group | |
| Global Ranking | #- | #250 | #- | #- |
| NPS | 0 | 5 | 67 | -34 |
| Valuation Updated every 24 hours for public companies | $3.66B | - | $1.22B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Federated Investors NPS vs. Competitors
Compared to its competitors, Federated Investors's NPS is rated right above Janus Capital Group, and is preceded by The Vanguard Group.
| COMPANY | NPS Score | |
|---|---|---|
| Virtus Investment Partners | 67 |
| The Vanguard Group | 5 |
| Federated Investors | 0 |
| Janus Capital Group | -34 |
Federated Investors Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Federated Investors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Federated Investors Customer Loyalty vs. Competitors
Compared to its competitors, Federated Investors's Customer Loyalty score is rated right above Janus Capital Group, and is preceded by Virtus Investment Partners.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Virtus Investment Partners | 100% |
| Federated Investors | 100% |
| Janus Capital Group | 100% |
| The Vanguard Group | 81% |
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Federated Investors Product Quality
3.2/5
Federated Investors has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Federated Investors Product Information
Federated Investors’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Federated Investors Product Quality vs. Competitors
Compared to its competitors, Federated Investors's Product Quality score is rated right above Janus Capital Group, and is preceded by The Vanguard Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Virtus Investment Partners | 5/5 |
| The Vanguard Group | 3.4/5 |
| Federated Investors | 3.2/5 |
| Janus Capital Group | 2.7/5 |
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Federated Investors Pricing
Federated Investors ROI & Value For Money
3/5
Federated Investors has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Federated Investors Pricing vs. Competitors
Compared to its competitors, Federated Investors's ROI score is rated right below Janus Capital Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Virtus Investment Partners | 4/5 |
| The Vanguard Group | 3.5/5 |
| Janus Capital Group | 3.5/5 |
| Federated Investors | 3/5 |
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Federated Investors Customer Satisfaction (CSAT)
Federated Investors Customer Satisfaction (CSAT) Score
100 / 100
Federated Investors has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Federated Investors Customer Satisfaction vs. Competitors
Compared to its competitors, Federated Investors's Customer Satisfaction score is rated right above The Vanguard Group, and is preceded by Virtus Investment Partners.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Virtus Investment Partners | 100% |
| Federated Investors | 100% |
| The Vanguard Group | 50% |
| Janus Capital Group | 0% |
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Federated Investors Customer Service
3.2/5
Federated Investors has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Federated Investors's Customer Service
Address
Pittsburgh, PA
Website
http://www.federatedinvestors.com/fii/home.do
Federated Investors Customer Service vs. Competitors
Compared to its competitors, Federated Investors's Customer Service score is rated right above The Vanguard Group, and is preceded by Janus Capital Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Virtus Investment Partners | 4.5/5 |
| Janus Capital Group | 3.5/5 |
| Federated Investors | 3.2/5 |
| The Vanguard Group | 3.2/5 |
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Federated Investors as an Employer
2.2/5
Federated Investors has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Federated Investors
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Federated Investors scored a 0 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Federated Investors would recommend the brand to a friend. ENPS measures how likely Federated Investors employees would recommend working at Federated Investors to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
