13
NPS
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FedEx Freight
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About FedEx Freight's Brand
Among its major competitors, FedEx Freight is ranked in 2nd place for NPS while Purolator is 1st, and UPS is 3rd.Their current valuation is $75.37B
Brand at a Glance
88%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
FedEx Freight Ranking
- #2 / 3 of its competitors
FedEx Freight NPS
FedEx Freight's Net Promoter Score (NPS) is a 13 with 50% Promoters, 13% Passives, and 37% Detractors. Net Promoter Score tracks whether FedEx Freight's customers would recommend using the product based on a scale of -100 to 100.
FedEx Freight Overall NPS
| 50% | Promoters |
|---|---|
| 13% | Passives |
| 37% | Detractors |
FedEx Freight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 13 | Apr 2023 | 13 |
Jun 2023 18 | Jun 2023 | 18 |
Aug 2023 15 | Aug 2023 | 15 |
Sep 2023 18 | Sep 2023 | 18 |
May 2024 16 | May 2024 | 16 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 15 | Aug 2024 | 15 |
Dec 2024 12 | Dec 2024 | 12 |
Jan 2025 14 | Jan 2025 | 14 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 14 | Mar 2025 | 14 |
Sep 2025 14 | Sep 2025 | 14 |
How Other Brands Compare
FedEx Freight is ranked second for NPS among its competitors. Purolator and UPS come in first and third. Among those competitors, it is the second most valued company behind UPS.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FedEx Freight NPS by Gender
Female customers rated FedEx Freight's NPS 27 points higher than Male customers.
Male
-50
FedEx Freight's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-23
FedEx Freight's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
FedEx Freight NPS by Ethnicity
FedEx Freight's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Other 0 | Other | 0 |
FedEx Freight NPS by Age
FedEx Freight's NPS was rated -67 points by customers ages 41-45 on Comparably.
FedEx Freight NPS by Usage
FedEx Freight's NPS was rated the highest by customers who have used FedEx Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -80 | Over 10 Years | -80 |
FedEx Freight NPS vs. Competitors
Compared to its competitors, FedEx Freight's NPS is rated right above UPS, and is preceded by Purolator.
| COMPANY | NPS Score | |
|---|---|---|
 | Purolator | 21 |
| FedEx Freight | 13 |
 | UPS | -1 |
FedEx Freight Customer Reviews
Out of the 4 FedEx Freight customer reviews 0 were positive and 4 were constructive. FedEx Freight customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
FedEx Freight Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of FedEx Freight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FedEx Freight Customer Loyalty Score by Gender
Female customers rated FedEx Freight's Customer Loyalty score 12% higher than Male customers.
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Male
78%
Yes
Female
90%
Yes
FedEx Freight Customer Loyalty Score by Ethnicity
FedEx Freight's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Other
FedEx Freight Customer Loyalty Score by Age
FedEx Freight's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
FedEx Freight Customer Loyalty Score by Usage
FedEx Freight's Customer Loyalty score was rated the highest by customers who have used FedEx Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Freight Customer Loyalty vs. Competitors
Compared to its competitors, FedEx Freight's Customer Loyalty score is rated right above UPS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FedEx Freight | 88% |
| UPS | 71% |
| Purolator | 64% |
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FedEx Freight Product Quality
3.4/5
FedEx Freight has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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FedEx Freight Product Information
FedEx Freight’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Analytics
Business Services
Ecommerce and Marketplaces
Productivity
Small Business Services
Quick Insights into FedEx Freight Product Quality
FedEx Freight's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used FedEx Freight's products/services for Over 10 Years.
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Ranked FedEx Freight Product Quality the Highest
Ranked FedEx Freight Product Quality the Lowest
FedEx Freight Product Quality Score by Gender
Male customers rated FedEx Freight's Product Quality score 1.1 stars higher than Female customers.
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Male
3.6/5
Female
2.5/5
FedEx Freight Product Quality Score by Ethnicity
FedEx Freight's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FedEx Freight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Other 2.7 | Other | 2.7 |
FedEx Freight Product Quality Score by Age
FedEx Freight's Product Quality score was rated 1.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
FedEx Freight Product Quality Score by Usage
FedEx Freight's Product Quality score was rated the highest by customers who have used FedEx Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Freight Product Quality vs. Competitors
Compared to its competitors, FedEx Freight's Product Quality score is rated right above Purolator.
| COMPANY | Product Quality Score | |
|---|---|---|
| FedEx Freight | 3.4/5 |
| Purolator | 3.4/5 |
| UPS | 3.1/5 |
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FedEx Freight Pricing
FedEx Freight ROI & Value For Money
3.4/5
FedEx Freight has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into FedEx Freight ROI
FedEx Freight's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used FedEx Freight's products/services for Over 10 Years.
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Ranked FedEx Freight ROI the Highest
Ranked FedEx Freight ROI the Lowest
FedEx Freight ROI Score by Gender
Male customers rated FedEx Freight's ROI score 0.6 stars higher than Female customers.
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Male
3.1/5
Female
2.5/5
FedEx Freight ROI Score by Ethnicity
FedEx Freight's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Other 3 | Other | 3 |
FedEx Freight ROI Score by Age
FedEx Freight's ROI score was rated 1.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
FedEx Freight ROI Score by Usage
FedEx Freight's ROI score was rated the highest by customers who have used FedEx Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Freight Pricing vs. Competitors
Compared to its competitors, FedEx Freight's ROI score is rated right above Purolator.
| COMPANY | Pricing Score | |
|---|---|---|
| FedEx Freight | 3.4/5 |
| Purolator | 3.2/5 |
| UPS | 3/5 |
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FedEx Freight Customer Satisfaction (CSAT)
FedEx Freight Customer Satisfaction (CSAT) Score
66 / 100
FedEx Freight has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FedEx Freight Customer Satisfaction
FedEx Freight's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used FedEx Freight's products/services for Over 10 Years.
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Ranked FedEx Freight Customer Satisfaction the Highest
Ranked FedEx Freight Customer Satisfaction the Lowest
FedEx Freight Customer Satisfaction Score by Gender
Male customers rated FedEx Freight's Customer Satisfaction score 31 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
44 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 56% |
FedEx Freight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FedEx Freight's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
FedEx Freight's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
FedEx Freight's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
FedEx Freight Customer Satisfaction Score by Age
FedEx Freight's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
FedEx Freight Customer Satisfaction Score by Usage
FedEx Freight's Customer Satisfaction score was rated the highest by customers who have used FedEx Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Freight Customer Satisfaction vs. Competitors
Compared to its competitors, FedEx Freight's Customer Satisfaction score is rated right above Purolator.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx Freight | 66% |
| Purolator | 64% |
| UPS | 53% |
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FedEx Freight Customer Service
3.4/5
FedEx Freight has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About FedEx Freight's Customer Service
Address
Memphis, TN
Website
https://www.fedex.com/us/freight/
Quick Insights into FedEx Freight Customer Service
FedEx Freight's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used FedEx Freight's products/services for Over 10 Years.
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Ranked FedEx Freight Customer Service the Highest
Ranked FedEx Freight Customer Service the Lowest
FedEx Freight Customer Service Score by Gender
Male customers rated FedEx Freight's Customer Service score 1.4 stars higher than Female customers.
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Male
3.7/5
Female
2.3/5
FedEx Freight Customer Service Score by Ethnicity
FedEx Freight's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
Other 2.7 | Other | 2.7 |
FedEx Freight Customer Service Score by Age
FedEx Freight's Customer Service score was rated 1.5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
FedEx Freight Customer Service Score by Usage
FedEx Freight's Customer Service score was rated the highest by customers who have used FedEx Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Freight Customer Service vs. Competitors
Compared to its competitors, FedEx Freight's Customer Service score is rated right above Purolator.
| COMPANY | Customer Service Score | |
|---|---|---|
| FedEx Freight | 3.4/5 |
| Purolator | 3.3/5 |
| UPS | 3/5 |
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FedEx Freight as an Employer
3.7/5
FedEx Freight has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
FedEx Freight scored a 13 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of FedEx Freight would recommend the brand to a friend. ENPS measures how likely FedEx Freight employees would recommend working at FedEx Freight to a friend.
Net Promoter Score
13
NPS Score
| 50% | Promoters |
|---|---|
| 13% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
