25
NPS
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Purolator
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About Purolator's Brand
Purolator has established a corporate culture designed for increasing performance success. Among its major competitors, Purolator is ranked in 1st place for NPS while Wix.com is 2nd, and FedEx is 3rd.Their current valuation is $25.79M
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Purolator Ranking
- #1 / 4 of its competitors
Purolator NPS
Purolator's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Purolator's customers would recommend using the product based on a scale of -100 to 100.
Purolator Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Purolator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 28 | Feb 2024 | 28 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 28 | Apr 2024 | 28 |
May 2024 28 | May 2024 | 28 |
Jun 2024 30 | Jun 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 26 | Jan 2025 | 26 |
May 2025 23 | May 2025 | 23 |
Aug 2025 25 | Aug 2025 | 25 |
Sep 2025 23 | Sep 2025 | 23 |
How Other Brands Compare
Purolator is ranked first for NPS among its competitors. Wix.com and FedEx come in second and third, with Canada Post Corporation coming in at #4. Among those competitors, it is the third most valued company behind FedEx.
Purolator |  FedEx |  Wix.com |  Canada Post Corporation | |
| Global Ranking | #- | #95 | #989 | #- |
| NPS | 25 | 19 | 23 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $25.79M | $57.73B | $16.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Purolator NPS by Gender
Female customers rated Purolator's NPS 56 points higher than Male customers.
Male
-56
Purolator's NPS was rated -56 by Male customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Female
0
Purolator's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Purolator NPS by Ethnicity
Purolator's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Other -34 | Other | -34 |
Purolator NPS by Age
Purolator's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Purolator NPS by Usage
Purolator's NPS was rated the highest by customers who have used Purolator's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years -100 | Over 10 Years | -100 |
Purolator NPS vs. Competitors
Compared to its competitors, Purolator's NPS is rated right above Wix.com.
| COMPANY | NPS Score | |
|---|---|---|
| Purolator | 25 |
| Wix.com | 23 |
| FedEx | 19 |
 | Landmark Global Inc. | N/A |
| Canada Post Corporation | -39 |
Purolator Customer Reviews
Out of the 5 Purolator customer reviews 1 was positive and 4 were constructive. Purolator customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Purolator Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Purolator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Purolator Customer Loyalty Score by Gender
Female customers rated Purolator's Customer Loyalty score 2% higher than Male customers.
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Male
44%
Yes
Female
46%
Yes
Purolator Customer Loyalty Score by Ethnicity
Purolator's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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49
out of 100
Caucasian
70
out of 100
Other
Purolator Customer Loyalty Score by Age
Purolator's Customer Loyalty score was rated 40% by customers ages 51-55 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
66+ 40% | 66+ | 40% |
Purolator Customer Loyalty Score by Usage
Purolator's Customer Loyalty score was rated the highest by customers who have used Purolator's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Purolator Customer Loyalty Score by Industry
Purolator's Customer Loyalty score was rated 40% by Tech industry customers.
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Purolator Customer Loyalty vs. Competitors
Compared to its competitors, Purolator's Customer Loyalty score is rated right above Landmark Global Inc., and is preceded by Canada Post Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wix.com | 79% |
| FedEx | 74% |
| Canada Post Corporation | 71% |
| Purolator | 63% |
| Landmark Global Inc. | N/A |
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Purolator Product Quality
3.3/5
Purolator has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Purolator Product Information
Purolator’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Purolator's product the highest.
- Website
- http://www.purolator.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Purolator Product Quality
Purolator's Product Quality score was rated highest by customers who have used Purolator's products/services for 2 to 5 Years, and rated lowest by customers who have used Purolator's products/services for Less than 1 Year.
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Ranked Purolator Product Quality the Highest
Ranked Purolator Product Quality the Lowest
Purolator Product Quality Score by Gender
Female customers rated Purolator's Product Quality score 0.8 stars higher than Male customers.
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Male
1.9/5
Female
2.7/5
Purolator Product Quality Score by Ethnicity
Purolator's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Purolator.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2 | Other | 2 |
Purolator Product Quality Score by Age
Purolator's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2 | 66+ | 2 |
Purolator Product Quality Score by Usage
Purolator's Product Quality score was rated the highest by customers who have used Purolator's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Purolator Product Quality Score by Industry
Purolator's Product Quality score was rated 2.6 stars by Tech industry customers.
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Purolator Product Quality vs. Competitors
Compared to its competitors, Purolator's Product Quality score is rated right above Canada Post Corporation, and is preceded by FedEx.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wix.com | 3.7/5 |
| FedEx | 3.6/5 |
| Purolator | 3.3/5 |
| Canada Post Corporation | 2.8/5 |
| Landmark Global Inc. | N/A |
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Purolator Pricing
Purolator ROI & Value For Money
3.3/5
Purolator has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Purolator Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Purolator ROI
Purolator's ROI score was rated highest by customers who have used Purolator's products/services for 2 to 5 Years, and rated lowest by customers who have used Purolator's products/services for Less than 1 Year.
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Ranked Purolator ROI the Highest
Ranked Purolator ROI the Lowest
Purolator ROI Score by Gender
Female customers rated Purolator's ROI score 1 stars higher than Male customers.
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Male
2/5
Female
3/5
Purolator ROI Score by Ethnicity
Purolator's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Purolator.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.8 | Other | 1.8 |
Purolator ROI Score by Age
Purolator's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Purolator ROI Score by Usage
Purolator's ROI score was rated the highest by customers who have used Purolator's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Purolator ROI Score by Industry
Purolator's ROI score was rated 3.3 stars by Tech industry customers.
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Purolator Pricing vs. Competitors
Compared to its competitors, Purolator's ROI score is rated right above Canada Post Corporation, and is preceded by FedEx.
| COMPANY | Pricing Score | |
|---|---|---|
| Wix.com | 3.5/5 |
| FedEx | 3.4/5 |
| Purolator | 3.3/5 |
| Canada Post Corporation | 2.6/5 |
| Landmark Global Inc. | N/A |
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Purolator Customer Satisfaction (CSAT)
Purolator Customer Satisfaction (CSAT) Score
63 / 100
Purolator has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
39%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Purolator Customer Satisfaction
Purolator's Customer Satisfaction score was rated highest by customers who have used Purolator's products/services for 2 to 5 Years, and rated lowest by customers who have used Purolator's products/services for Less than 1 Year.
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Ranked Purolator Customer Satisfaction the Highest
Ranked Purolator Customer Satisfaction the Lowest
Purolator Customer Satisfaction Score by Gender
Female customers rated Purolator's Customer Satisfaction score 27 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 56% |
60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Purolator Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Purolator's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
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51 / 100
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
38%
CSAT according to Other
Purolator's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Purolator Customer Satisfaction Score by Age
Purolator's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 33% |
Purolator Customer Satisfaction Score by Usage
Purolator's Customer Satisfaction score was rated the highest by customers who have used Purolator's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Purolator Customer Satisfaction Score by Industry
Purolator's Customer Satisfaction score was rated 66 points by Tech industry customers.
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}Purolator Customer Satisfaction vs. Competitors
Compared to its competitors, Purolator's Customer Satisfaction score is rated right above Wix.com, and is preceded by FedEx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx | 65% |
| Purolator | 63% |
| Wix.com | 51% |
| Canada Post Corporation | 42% |
| Landmark Global Inc. | 0% |
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Purolator Customer Service
3.3/5
Purolator has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Purolator's Customer Service
Address
5995 Avebury,
Website
http://www.purolator.com
Phone Number
905-712-1084
Quick Insights into Purolator Customer Service
Purolator's Customer Service score was rated highest by customers who have used Purolator's products/services for 2 to 5 Years, and rated lowest by customers who have used Purolator's products/services for Less than 1 Year.
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Ranked Purolator Customer Service the Highest
Ranked Purolator Customer Service the Lowest
Purolator Customer Service Score by Gender
Female customers rated Purolator's Customer Service score 1 stars higher than Male customers.
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Male
2/5
Female
3/5
Purolator Customer Service Score by Ethnicity
Purolator's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.6 | Other | 1.6 |
Purolator Customer Service Score by Age
Purolator's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 2 | 66+ | 2 |
Purolator Customer Service Score by Usage
Purolator's Customer Service score was rated the highest by customers who have used Purolator's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Purolator Customer Service Score by Industry
Purolator's Customer Service score was rated 3 stars by Tech industry customers.
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Purolator Customer Service vs. Competitors
Compared to its competitors, Purolator's Customer Service score is rated right above Canada Post Corporation, and is preceded by Wix.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| FedEx | 3.5/5 |
| Wix.com | 3.4/5 |
| Purolator | 3.3/5 |
| Canada Post Corporation | 2.9/5 |
| Landmark Global Inc. | N/A |
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Purolator as an Employer
3.5/5
Purolator has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Purolator scored a 25 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Purolator would recommend the brand to a friend. ENPS measures how likely Purolator employees would recommend working at Purolator to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 39% | Promoters |
|---|---|
| 29% | Passive |
| 32% | Detractors |
