-41
NPS
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Canada Post Corporation
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About Canada Post Corporation's Brand
Canada Post Corporation is a postal service company. They have various branched in Canada. Apps under their brand are Stamps Aliv Among its major competitors, Canada Post Corporation is ranked in 4th place for NPS while Purolator is 1st, and FedEx is 2nd.
Brand at a Glance
71%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
Canada Post Corporation Ranking
- #4 / 4 of its competitors
Canada Post Corporation NPS
Canada Post Corporation's Net Promoter Score (NPS) is a -41 with 22% Promoters, 15% Passives, and 63% Detractors. Net Promoter Score tracks whether Canada Post Corporation's customers would recommend using the product based on a scale of -100 to 100.
Canada Post Corporation Overall NPS
| 22% | Promoters |
|---|---|
| 15% | Passives |
| 63% | Detractors |
Canada Post Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -35 | Dec 2024 | -35 |
Jan 2025 -35 | Jan 2025 | -35 |
Feb 2025 -37 | Feb 2025 | -37 |
May 2025 -35 | May 2025 | -35 |
Jun 2025 -36 | Jun 2025 | -36 |
Aug 2025 -36 | Aug 2025 | -36 |
Sep 2025 -38 | Sep 2025 | -38 |
Oct 2025 -40 | Oct 2025 | -40 |
Nov 2025 -40 | Nov 2025 | -40 |
Jan 2026 -40 | Jan 2026 | -40 |
Feb 2026 -40 | Feb 2026 | -40 |
How Other Brands Compare
Canada Post Corporation is ranked #4 for NPS among its competitors. Purolator and FedEx come in first and second, with UPS coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canada Post Corporation NPS by Gender
Female customers rated Canada Post Corporation's NPS 32 points higher than Male customers.
Male
-56
Canada Post Corporation's NPS was rated -56 by Male customers on Comparably.
17%
Promoters
10%
Passives
73%
Detractors
Female
-24
Canada Post Corporation's NPS was rated -24 by Female customers on Comparably.
29%
Promoters
18%
Passives
53%
Detractors
Canada Post Corporation NPS by Ethnicity
Canada Post Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -48 | Caucasian | -48 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Native American 0 | Native American | 0 |
Other -39 | Other | -39 |
Canada Post Corporation NPS by Age
Canada Post Corporation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Canada Post Corporation NPS by Usage
Canada Post Corporation's NPS was rated the highest by customers who have used Canada Post Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -46 | Over 10 Years | -46 |
Canada Post Corporation NPS vs. Competitors
Compared to its competitors, Canada Post Corporation's NPS is rated right below UPS.
| COMPANY | NPS Score | |
|---|---|---|
 | Purolator | 23 |
 | FedEx | 19 |
 | UPS | 0 |
| Canada Post Corporation | -41 |
Canada Post Corporation Customer Reviews
Out of the 26 Canada Post Corporation customer reviews 13 were positive and 13 were constructive. Canada Post Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Canada Post Corporation Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Canada Post Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canada Post Corporation Customer Loyalty Score by Gender
Canada Post Corporation's Customer Loyalty score was rated 79 by both Female and Male customers on Comparably.
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Male
79%
Yes
Female
79%
Yes
Canada Post Corporation Customer Loyalty Score by Ethnicity
Canada Post Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canada Post Corporation.
76
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
100
out of 100
Native American
89
out of 100
Other
Canada Post Corporation Customer Loyalty Score by Age
Canada Post Corporation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 78% | 31-35 | 78% |
41-45 90% | 41-45 | 90% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
56-60 90% | 56-60 | 90% |
61-65 75% | 61-65 | 75% |
66+ 71% | 66+ | 71% |
Canada Post Corporation Customer Loyalty Score by Usage
Canada Post Corporation's Customer Loyalty score was rated the highest by customers who have used Canada Post Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Canada Post Corporation Customer Loyalty Score by Industry
Canada Post Corporation's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Construction industry customers.
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Canada Post Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Canada Post Corporation's Customer Loyalty score is rated right above Purolator, and is preceded by UPS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FedEx | 74% |
| UPS | 71% |
| Canada Post Corporation | 71% |
| Purolator | 63% |
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Canada Post Corporation Product Quality
2.8/5
Canada Post Corporation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Canada Post Corporation Product Information
Canada Post Corporation’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Canada Post Corporation's product the highest. Reviewers from the Arts and Entertainment industry rated Canada Post Corporation the lowest at 2.3.
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Canada Post Corporation Product Quality
Canada Post Corporation's Product Quality score was rated highest by Native American customers, and rated lowest by customers from the Construction industry.
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Ranked Canada Post Corporation Product Quality the Highest
Ranked Canada Post Corporation Product Quality the Lowest
Canada Post Corporation Product Quality Score by Gender
Female customers rated Canada Post Corporation's Product Quality score 0.3 stars higher than Male customers.
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Male
2.6/5
Female
2.9/5
Canada Post Corporation Product Quality Score by Ethnicity
Canada Post Corporation's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 4.5 | Native American | 4.5 |
Other 2.9 | Other | 2.9 |
Canada Post Corporation Product Quality Score by Age
Canada Post Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 4.1 | 31-35 | 4.1 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.6 | 61-65 | 2.6 |
66+ 2.3 | 66+ | 2.3 |
Canada Post Corporation Product Quality Score by Usage
Canada Post Corporation's Product Quality score was rated the highest by customers who have used Canada Post Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Canada Post Corporation Product Quality Score by Industry
Canada Post Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Canada Post Corporation Product Quality vs. Competitors
Compared to its competitors, Canada Post Corporation's Product Quality score is rated right below UPS.
| COMPANY | Product Quality Score | |
|---|---|---|
| FedEx | 3.6/5 |
| Purolator | 3.3/5 |
| UPS | 3.1/5 |
| Canada Post Corporation | 2.8/5 |
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Canada Post Corporation Pricing
Canada Post Corporation ROI & Value For Money
2.6/5
Canada Post Corporation has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Canada Post Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Canada Post Corporation.
Quick Insights into Canada Post Corporation ROI
Canada Post Corporation's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Canada Post Corporation ROI the Highest
Ranked Canada Post Corporation ROI the Lowest
Canada Post Corporation ROI Score by Gender
Female customers rated Canada Post Corporation's ROI score 0.1 stars higher than Male customers.
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Male
2.5/5
Female
2.6/5
Canada Post Corporation ROI Score by Ethnicity
Canada Post Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 3.5 | Native American | 3.5 |
Other 2.5 | Other | 2.5 |
Canada Post Corporation ROI Score by Age
Canada Post Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.7 | 31-35 | 3.7 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.4 | 51-55 | 2.4 |
56-60 3.1 | 56-60 | 3.1 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.9 | 66+ | 1.9 |
Canada Post Corporation ROI Score by Usage
Canada Post Corporation's ROI score was rated the highest by customers who have used Canada Post Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Canada Post Corporation ROI Score by Industry
Canada Post Corporation's ROI score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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Canada Post Corporation Pricing vs. Competitors
Compared to its competitors, Canada Post Corporation's ROI score is rated right below UPS.
| COMPANY | Pricing Score | |
|---|---|---|
| FedEx | 3.4/5 |
| Purolator | 3.3/5 |
| UPS | 3/5 |
| Canada Post Corporation | 2.6/5 |
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Canada Post Corporation Customer Satisfaction (CSAT)
Canada Post Corporation Customer Satisfaction (CSAT) Score
42 / 100
Canada Post Corporation has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
19%
Satisfied
23%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
14%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canada Post Corporation Customer Satisfaction
Canada Post Corporation's Customer Satisfaction score was rated highest by Native American customers, and rated lowest by customers from the Construction industry.
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Ranked Canada Post Corporation Customer Satisfaction the Highest
Ranked Canada Post Corporation Customer Satisfaction the Lowest
Canada Post Corporation Customer Satisfaction Score by Gender
Female customers rated Canada Post Corporation's Customer Satisfaction score 26 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 19% | |
Very Dissatisfied | 27% |
59 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 6% | |
Very Dissatisfied | 26% |
Canada Post Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Canada Post Corporation's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
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41 / 100
Very Satisfied
19%
Satisfied
22%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
15%
Very Dissatisfied
26%
CSAT according to African American/Black
Canada Post Corporation's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Canada Post Corporation's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Native American
Canada Post Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Canada Post Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
25%
Canada Post Corporation Customer Satisfaction Score by Age
Canada Post Corporation's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 40% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 41-45 | 78% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 56% | |||||||||||||||
| 61-65 | 37% | |||||||||||||||
| 66+ | 32% |
Canada Post Corporation Customer Satisfaction Score by Usage
Canada Post Corporation's Customer Satisfaction score was rated the highest by customers who have used Canada Post Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Canada Post Corporation Customer Satisfaction Score by Industry
Canada Post Corporation's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Construction industry customers.
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{
"title": "Canada Post Corporation Customer Satisfaction Score by Industry",
"text": "Canada Post Corporation's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 55,
"stars": 0,
"csatScore": 55,
"text": "Canada Post Corporation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 55
},
{
"label": "Accounting",
"groupId": 495,
"score": 56,
"stars": 0,
"csatScore": 56,
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"scoreClassName": "",
"scoreLabel": 56
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "Canada Post Corporation's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 15
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Canada Post Corporation's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Canada Post Corporation's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Canada Post Corporation's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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},
{
"label": "Retail",
"groupId": 559,
"score": 50,
"stars": 0,
"csatScore": 50,
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}
]
}Canada Post Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Canada Post Corporation's Customer Satisfaction score is rated right below UPS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FedEx | 65% |
| Purolator | 63% |
| UPS | 54% |
| Canada Post Corporation | 42% |
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Canada Post Corporation Customer Service
2.9/5
Canada Post Corporation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Canada Post Corporation's Customer Service
Address
Ottawa, OH United States of America
Website
http://www.canadapost.ca/cpo/mc/languageswitcher.jsf
Phone Number
866-607-6301
Quick Insights into Canada Post Corporation Customer Service
Canada Post Corporation's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Canada Post Corporation Customer Service the Highest
Ranked Canada Post Corporation Customer Service the Lowest
Canada Post Corporation Customer Service Score by Gender
Canada Post Corporation's Customer Service score was rated 3 by both Female and Male customers on Comparably.
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Male
3/5
Female
3/5
Canada Post Corporation Customer Service Score by Ethnicity
Canada Post Corporation's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canada Post Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 5 | Native American | 5 |
Other 2.9 | Other | 2.9 |
Canada Post Corporation Customer Service Score by Age
Canada Post Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 4.1 | 31-35 | 4.1 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.7 | 56-60 | 3.7 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3 | 66+ | 3 |
Canada Post Corporation Customer Service Score by Usage
Canada Post Corporation's Customer Service score was rated the highest by customers who have used Canada Post Corporation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Canada Post Corporation Customer Service Score by Industry
Canada Post Corporation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Canada Post Corporation Customer Service vs. Competitors
Compared to its competitors, Canada Post Corporation's Customer Service score is rated right below UPS.
| COMPANY | Customer Service Score | |
|---|---|---|
| FedEx | 3.5/5 |
| Purolator | 3.3/5 |
| UPS | 3/5 |
| Canada Post Corporation | 2.9/5 |
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Canada Post Corporation as an Employer
2.4/5
Canada Post Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Canada Post Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Canada Post Corporation scored a -41 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Canada Post Corporation would recommend the brand to a friend. ENPS measures how likely Canada Post Corporation employees would recommend working at Canada Post Corporation to a friend.
Net Promoter Score
-41
NPS Score
| 22% | Promoters |
|---|---|
| 15% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 20% | Promoters |
|---|---|
| 18% | Passive |
| 62% | Detractors |
