16
NPS
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Ferring Pharmaceuticals
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About Ferring Pharmaceuticals' Brand
Ferring is a biopharmaceutical company dedicated to the development of innovative treatments that make a real difference in people’s lives Among its major competitors, Ferring Pharmaceuticals is ranked in 2nd place for NPS while Novo Nordisk is 1st, and L3 Mobile-Vision is 3rd.Their current valuation is $540.85M
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Ferring Pharmaceuticals Ranking
- #2 / 4 of its competitors
Ferring Pharmaceuticals NPS
Ferring Pharmaceuticals's Net Promoter Score (NPS) is a 16 with 42% Promoters, 32% Passives, and 26% Detractors. Net Promoter Score tracks whether Ferring Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Ferring Pharmaceuticals Overall NPS
| 42% | Promoters |
|---|---|
| 32% | Passives |
| 26% | Detractors |
Ferring Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 20 | Mar 2022 | 20 |
Aug 2022 17 | Aug 2022 | 17 |
Sep 2022 27 | Sep 2022 | 27 |
Jan 2023 27 | Jan 2023 | 27 |
Jun 2023 34 | Jun 2023 | 34 |
Aug 2023 20 | Aug 2023 | 20 |
Dec 2023 20 | Dec 2023 | 20 |
Mar 2024 24 | Mar 2024 | 24 |
May 2024 30 | May 2024 | 30 |
Jun 2024 22 | Jun 2024 | 22 |
Oct 2025 16 | Oct 2025 | 16 |
How Other Brands Compare
Ferring Pharmaceuticals is ranked second for NPS among its competitors. Novo Nordisk and L3 Mobile-Vision come in first and third, with Pendopharm coming in at #4. Among those competitors, it is the second most valued company behind Novo Nordisk.
Ferring Pharmaceuticals |  Novo Nordisk |  L3 Mobile-Vision |  Pendopharm | |
| Global Ranking | #- | #909 | #- | #- |
| NPS | 16 | 38 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $540.85M | $122.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ferring Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Ferring Pharmaceuticals's NPS is rated right above L3 Mobile-Vision, and is preceded by Novo Nordisk.
| COMPANY | NPS Score | |
|---|---|---|
| Novo Nordisk | 38 |
| Ferring Pharmaceuticals | 16 |
| L3 Mobile-Vision | N/A |
Ferring Pharmaceuticals Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Ferring Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ferring Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Ferring Pharmaceuticals's Customer Loyalty score is rated right above L3 Mobile-Vision, and is preceded by Novo Nordisk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Novo Nordisk | 84% |
| Ferring Pharmaceuticals | 69% |
| L3 Mobile-Vision | N/A |
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Ferring Pharmaceuticals Product Quality
3.6/5
Ferring Pharmaceuticals has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ferring Pharmaceuticals Product Information
Ferring Pharmaceuticals’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.ferring.com
- Company Size
- 5,001-10,000 Employees
Ferring Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Ferring Pharmaceuticals's Product Quality score is rated right above L3 Mobile-Vision, and is preceded by Novo Nordisk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Novo Nordisk | 4/5 |
| Ferring Pharmaceuticals | 3.6/5 |
| L3 Mobile-Vision | N/A |
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Ferring Pharmaceuticals Pricing
Ferring Pharmaceuticals ROI & Value For Money
3.8/5
Ferring Pharmaceuticals has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Ferring Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Ferring Pharmaceuticals's ROI score is rated right above L3 Mobile-Vision, and is preceded by Novo Nordisk.
| COMPANY | Pricing Score | |
|---|---|---|
| Novo Nordisk | 3.8/5 |
| Ferring Pharmaceuticals | 3.8/5 |
| L3 Mobile-Vision | N/A |
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Ferring Pharmaceuticals Customer Satisfaction (CSAT)
Ferring Pharmaceuticals Customer Satisfaction (CSAT) Score
82 / 100
Ferring Pharmaceuticals has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
55%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ferring Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Ferring Pharmaceuticals's Customer Satisfaction score is rated right above Novo Nordisk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ferring Pharmaceuticals | 82% |
| Novo Nordisk | 76% |
| L3 Mobile-Vision | 0% |
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Ferring Pharmaceuticals Customer Service
3.4/5
Ferring Pharmaceuticals has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Ferring Pharmaceuticals's Customer Service
Website
https://www.ferring.com
Phone Number
416-490-0121
Ferring Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Ferring Pharmaceuticals's Customer Service score is rated right above L3 Mobile-Vision, and is preceded by Novo Nordisk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Novo Nordisk | 3.9/5 |
| Ferring Pharmaceuticals | 3.4/5 |
| L3 Mobile-Vision | N/A |
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Ferring Pharmaceuticals as an Employer
4.3/5
Ferring Pharmaceuticals has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Ferring Pharmaceuticals scored a 16 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Ferring Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Ferring Pharmaceuticals employees would recommend working at Ferring Pharmaceuticals to a friend.
Net Promoter Score
16
NPS Score
| 42% | Promoters |
|---|---|
| 32% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
