91
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fienta
Marketing or Exec? Claim Your Free Account
About Fienta's Brand
The easiest way to sell tickets online. The only ticketing platform you need to accept payments, issue tickets, register attendees, send invoices and optimise your sales and marketing. Among its major competitors, Fienta is ranked in 1st place for NPS while Eventbrite is 2nd, and Ticketmaster is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Fienta Ranking
- #1 / 4 of its competitors
Fienta NPS
Fienta's Net Promoter Score (NPS) is a 91 with 91% Promoters, 9% Passives, and 0% Detractors. Net Promoter Score tracks whether Fienta's customers would recommend using the product based on a scale of -100 to 100.
Fienta Overall NPS
| 91% | Promoters |
|---|---|
| 9% | Passives |
| 0% | Detractors |
Fienta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 90 | Aug 2020 | 90 |
Jun 2022 90 | Jun 2022 | 90 |
Jul 2022 91 | Jul 2022 | 91 |
How Other Brands Compare
Fienta is ranked first for NPS among its competitors. Eventbrite and Ticketmaster come in second and third, with Yapsody coming in at #4.
Fienta |  Eventbrite |  Ticketmaster |  Yapsody | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | 91 | 33 | -63 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $597.50M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fienta NPS vs. Competitors
Compared to its competitors, Fienta's NPS is rated right above Eventbrite.
| COMPANY | NPS Score | |
|---|---|---|
| Fienta | 91 |
| Eventbrite | 33 |
| Yapsody | N/A |
| Ticketmaster | -63 |
Fienta Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fienta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fienta Customer Loyalty vs. Competitors
Compared to its competitors, Fienta's Customer Loyalty score is rated right above Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fienta | 100% |
| Eventbrite | 59% |
| Ticketmaster | 56% |
| Yapsody | N/A |
Unlock Fienta Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fienta Customer Loyalty vs. Competitors data and gain insights into your customers today.
Fienta Product Quality
4.6/5
Fienta has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fienta's overall Product Quality score rated by its users and customers.
Fienta Product Information
Fienta serves markets in Europe and United Kingdom. Fienta supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fienta’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://www.fienta.com
- Company Size
- 11-50 Employees
Industry
Events Services
Languages Supported
English
Dutch
German
Spanish
Italian
Russian
Finnish
Fienta Product Quality vs. Competitors
Compared to its competitors, Fienta's Product Quality score is rated right above Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fienta | 4.6/5 |
| Eventbrite | 3.6/5 |
| Ticketmaster | 1.7/5 |
| Yapsody | N/A |
Unlock Fienta Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fienta Product Quality vs. Competitors data and gain insights into your customers today.
Fienta Pricing
Fienta ROI & Value For Money
4.7/5
Fienta has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fienta's overall ROI score rated by its users and customers.
Fienta Pricing Plans
Fienta has a pricing structure that accommodates small, medium, and large businesses. Starting from €0.40/month, Fienta uses a subscription model and offers the following: Fienta's fee for paid events is 3.5% of ticket sales, this includes all bank fees. Min 0.4 euros per order, plus VAT 20% where applicable..
Who Uses Fienta?
Small Businesses
Medium Businesses
Large Enterprises
Fienta Pricing vs. Competitors
Compared to its competitors, Fienta's ROI score is rated right above Eventbrite.
| COMPANY | Pricing Score | |
|---|---|---|
| Fienta | 4.7/5 |
| Eventbrite | 3.5/5 |
| Ticketmaster | 1.5/5 |
| Yapsody | N/A |
Unlock Fienta ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fienta ROI vs. Competitors data and gain insights into your customers today.
Fienta Customer Satisfaction (CSAT)
Fienta Customer Satisfaction (CSAT) Score
100 / 100
Fienta has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fienta Customer Satisfaction vs. Competitors
Compared to its competitors, Fienta's Customer Satisfaction score is rated right above Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fienta | 100% |
| Eventbrite | 55% |
| Ticketmaster | 19% |
| Yapsody | 0% |
Unlock Fienta Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fienta Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Fienta Customer Service
5/5
Fienta has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fienta's overall Customer Service score rated by its users and customers.
About Fienta's Customer Service
Website
https://www.fienta.com
Phone Number
37254004321
Fienta Customer Service vs. Competitors
Compared to its competitors, Fienta's Customer Service score is rated right above Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fienta | 5/5 |
| Eventbrite | 3/5 |
| Ticketmaster | 1.5/5 |
| Yapsody | N/A |
Unlock Fienta Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fienta Customer Service vs. Competitors data and gain insights into your customers today.
Fienta as an Employer
4.7/5
Fienta has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fienta scored a 91 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fienta would recommend the brand to a friend. ENPS measures how likely Fienta employees would recommend working at Fienta to a friend.
Net Promoter Score
91
NPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
