75
NPS
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Figure
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About Figure's Brand
Figure is transforming the trillion-dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance Blockchain for loan origination, equity management, private fund services, banking, and payments sectors - bringing speed, efficiency, and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Figure was founded in 2018 by serial technology entrepreneur Mike Cagney, who also founded SoFi and built the company into a multi-billion dollar business under his leadership as CEO. This is an amazing opportunity to be part of a startup focused on solving real problems with blockchain. You will be part of a team with proven leaders who have created billions of dollars in value in the Fintech space. Among its major competitors, Figure is ranked in 1st place for NPS while SoFi is 2nd, and Prosper is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Figure Ranking
- #1 / 3 of its competitors
Figure NPS
Figure's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Figure's customers would recommend using the product based on a scale of -100 to 100.
Figure Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Figure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Dec 2023 50 | Dec 2023 | 50 |
Apr 2025 66 | Apr 2025 | 66 |
Jan 2026 75 | Jan 2026 | 75 |
How Other Brands Compare
Figure is ranked first for NPS among its competitors. SoFi and Prosper come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Figure Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Figure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Figure Customer Loyalty vs. Competitors
Compared to its competitors, Figure's Customer Loyalty score is rated right below Prosper.
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VS
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Figure Product Quality
4.1/5
Figure has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Figure Product Information
Figure’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.figure.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Figure Product Quality vs. Competitors
Compared to its competitors, Figure's Product Quality score is rated right above SoFi.
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VS
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Figure Pricing
Figure ROI & Value For Money
4/5
Figure has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Figure Pricing vs. Competitors
Compared to its competitors, Figure's ROI score is rated right above SoFi.
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VS
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Figure Customer Satisfaction (CSAT)
Figure Customer Satisfaction (CSAT) Score
100 / 100
Figure has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Figure Customer Satisfaction vs. Competitors
Compared to its competitors, Figure's Customer Satisfaction score is rated right above SoFi.
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Figure Customer Service
3.9/5
Figure has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Figure's Customer Service
Address
650 California St, California City, CA 94108
Website
https://www.figure.com/
Figure's Social Links
Figure Customer Service vs. Competitors
Compared to its competitors, Figure's Customer Service score is rated right above SoFi.
Unlock Figure Customer Service vs. Competitors Data
VS
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Figure as an Employer
4.2/5
Figure has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Figure scored a 75 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Figure would recommend the brand to a friend. ENPS measures how likely Figure employees would recommend working at Figure to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
