-50
NPS
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Finch
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About Finch's Brand
Share your local websites with any internet connected device Among its major competitors, Finch is ranked in 4th place for NPS while Canary is 1st, and Sysco is 2nd.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Finch Ranking
- #4 / 4 of its competitors
Finch NPS
Finch's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Finch's customers would recommend using the product based on a scale of -100 to 100.
Finch Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Finch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Oct 2024 -50 | Oct 2024 | -50 |
How Other Brands Compare
Finch is ranked #4 for NPS among its competitors. Canary and Sysco come in first and second, with United Natural Foods coming in at third.
Finch |  Sysco |  United Natural Foods |  Canary | |
| Global Ranking | #- | #146 | #- | #- |
| NPS | -50 | -17 | -33 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $39.81B | $1.51B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finch NPS vs. Competitors
Compared to its competitors, Finch's NPS is rated right below United Natural Foods.
| COMPANY | NPS Score | |
|---|---|---|
| Canary | 0 |
| Sysco | -17 |
| United Natural Foods | -33 |
| Finch | -50 |
Finch Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Finch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Finch Customer Loyalty vs. Competitors
Compared to its competitors, Finch's Customer Loyalty score is rated right below Sysco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Canary | 100% |
| United Natural Foods | 73% |
| Sysco | 71% |
| Finch | 68% |
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Finch Product Quality
2.8/5
Finch has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Finch Product Information
Finch’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://meetfinch.com
- Company Size
- 11-50 Employees
Finch Product Quality vs. Competitors
Compared to its competitors, Finch's Product Quality score is rated right below Sysco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canary | 4/5 |
| United Natural Foods | 3.2/5 |
| Sysco | 3/5 |
| Finch | 2.8/5 |
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Finch Pricing
Finch ROI & Value For Money
3.1/5
Finch has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Finch Pricing vs. Competitors
Compared to its competitors, Finch's ROI score is rated right above Sysco.
| COMPANY | Pricing Score | |
|---|---|---|
| Finch | 3.1/5 |
| Sysco | 3/5 |
| United Natural Foods | 3/5 |
| Canary | 1.5/5 |
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Finch Customer Satisfaction (CSAT)
Finch Customer Satisfaction (CSAT) Score
67 / 100
Finch has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Finch Customer Satisfaction vs. Competitors
Compared to its competitors, Finch's Customer Satisfaction score is rated right above Sysco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Finch | 67% |
| Sysco | 41% |
| United Natural Foods | 34% |
| Canary | 0% |
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Finch Customer Service
3/5
Finch has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Finch's Customer Service
Website
https://meetfinch.com
Finch Customer Service vs. Competitors
Compared to its competitors, Finch's Customer Service score is rated right above United Natural Foods, and is preceded by Sysco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sysco | 3/5 |
| Finch | 3/5 |
| United Natural Foods | 2.9/5 |
| Canary | 1.5/5 |
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Finch as an Employer
3.2/5
Finch has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Finch scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Finch would recommend the brand to a friend. ENPS measures how likely Finch employees would recommend working at Finch to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
