66
NPS
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Find My Profession
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About Find My Profession's Brand
Find My Profession is a top-rated professional resume writing and career coaching service with experience spanning more than 85+ industries/professions. Among its major competitors, Find My Profession is ranked in 1st place for NPS while LinkedIn is 2nd, and Yelp is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Find My Profession Ranking
- #1 / 3 of its competitors
Find My Profession NPS
Find My Profession's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Find My Profession's customers would recommend using the product based on a scale of -100 to 100.
Find My Profession Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Find My Profession NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Jan 2024 60 | Jan 2024 | 60 |
Feb 2024 67 | Feb 2024 | 67 |
How Other Brands Compare
Find My Profession is ranked first for NPS among its competitors. LinkedIn and Yelp come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Find My Profession NPS vs. Competitors
Compared to its competitors, Find My Profession's NPS is rated right above LinkedIn.
| COMPANY | NPS Score | |
|---|---|---|
| Find My Profession | 66 |
 | 33 | |
 | Yelp | -6 |
Find My Profession Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Find My Profession users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Find My Profession Customer Loyalty vs. Competitors
Compared to its competitors, Find My Profession's Customer Loyalty score is rated right above Yelp, and is preceded by LinkedIn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| Find My Profession | 68% |
| Yelp | 68% |
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Find My Profession Product Quality
3.2/5
Find My Profession has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Find My Profession Product Information
Find My Profession’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
Find My Profession Product Quality vs. Competitors
Compared to its competitors, Find My Profession's Product Quality score is rated right below Yelp.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4/5 | |
| Yelp | 3.3/5 |
| Find My Profession | 3.2/5 |
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Find My Profession Pricing
Find My Profession ROI & Value For Money
3.2/5
Find My Profession has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Find My Profession Pricing vs. Competitors
Compared to its competitors, Find My Profession's ROI score is rated right above Yelp, and is preceded by LinkedIn.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| Find My Profession | 3.2/5 |
| Yelp | 3.2/5 |
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Find My Profession Customer Satisfaction (CSAT)
Find My Profession Customer Satisfaction (CSAT) Score
50 / 100
Find My Profession has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Find My Profession Customer Satisfaction vs. Competitors
Compared to its competitors, Find My Profession's Customer Satisfaction score is rated right below Yelp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| Yelp | 59% |
| Find My Profession | 50% |
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Find My Profession Customer Service
3.4/5
Find My Profession has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Find My Profession's Customer Service
Address
11204 Gilcrest St, Parker, CO 80134
Website
https://www.findmyprofession.com
Phone Number
8318880967
Find My Profession's Social Links
Find My Profession Customer Service vs. Competitors
Compared to its competitors, Find My Profession's Customer Service score is rated right above Yelp, and is preceded by LinkedIn.
| COMPANY | Customer Service Score | |
|---|---|---|
| 3.7/5 | |
| Find My Profession | 3.4/5 |
| Yelp | 3.1/5 |
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Find My Profession as an Employer
3.8/5
Find My Profession has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Find My Profession scored a 66 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Find My Profession would recommend the brand to a friend. ENPS measures how likely Find My Profession employees would recommend working at Find My Profession to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
