-56
NPS
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Fitness 19
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About Fitness 19 Brand
Among its major competitors, Fitness 19 is ranked in 2nd place for NPS while Planet Fitness is 1st, and LA Fitness is 3rd.
Brand at a Glance
79%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
1.6/5
Customer Service
Fitness 19 Ranking
- #2 / 3 of its competitors
Fitness 19 NPS
Fitness 19's Net Promoter Score (NPS) is a -56 with 17% Promoters, 10% Passives, and 73% Detractors. Net Promoter Score tracks whether Fitness 19's customers would recommend using the product based on a scale of -100 to 100.
Fitness 19 Overall NPS
| 17% | Promoters |
|---|---|
| 10% | Passives |
| 73% | Detractors |
Fitness 19 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -71 | Jan 2022 | -71 |
Mar 2022 -75 | Mar 2022 | -75 |
May 2022 -73 | May 2022 | -73 |
Jun 2022 -75 | Jun 2022 | -75 |
Aug 2022 -78 | Aug 2022 | -78 |
Sep 2022 -71 | Sep 2022 | -71 |
Dec 2022 -64 | Dec 2022 | -64 |
Jan 2023 -58 | Jan 2023 | -58 |
Apr 2023 -60 | Apr 2023 | -60 |
Aug 2023 -61 | Aug 2023 | -61 |
Oct 2023 -55 | Oct 2023 | -55 |
May 2025 -57 | May 2025 | -57 |
How Other Brands Compare
Fitness 19 is ranked second for NPS among its competitors. Planet Fitness and LA Fitness come in first and third.
Fitness 19 |  Planet Fitness |  LA Fitness | |
| Global Ranking | #- | #433 | #- |
| NPS | -56 | -31 | -61 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $6.52B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fitness 19 NPS by Gender
Male customers rated Fitness 19's NPS 7 points higher than Female customers.
Male
-63
Fitness 19's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
-70
Fitness 19's NPS was rated -70 by Female customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Fitness 19 NPS by Ethnicity
Fitness 19's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Fitness 19 NPS by Usage
Fitness 19's NPS was rated the highest by customers who have used Fitness 19's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
Fitness 19 NPS vs. Competitors
Compared to its competitors, Fitness 19's NPS is rated right above LA Fitness, and is preceded by Planet Fitness.
| COMPANY | NPS Score | |
|---|---|---|
| Planet Fitness | -31 |
| Fitness 19 | -56 |
| LA Fitness | -61 |
Fitness 19 Customer Reviews
Out of the 4 Fitness 19 customer reviews 0 were positive and 4 were constructive. Fitness 19 customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Fitness 19 Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Fitness 19 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fitness 19 Customer Loyalty Score by Gender
Male customers rated Fitness 19's Customer Loyalty score 5% higher than Female customers.
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Male
78%
Yes
Female
73%
Yes
Fitness 19 Customer Loyalty Score by Ethnicity
Fitness 19's Customer Loyalty score was rated 90% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fitness 19.
90
out of 100
Caucasian
Fitness 19 Customer Loyalty Score by Usage
Fitness 19's Customer Loyalty score was rated the highest by customers who have used Fitness 19's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fitness 19 Customer Loyalty vs. Competitors
Compared to its competitors, Fitness 19's Customer Loyalty score is rated right above Planet Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fitness 19 | 79% |
| Planet Fitness | 77% |
| LA Fitness | 75% |
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Fitness 19 Product Quality
1.9/5
Fitness 19 has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Fitness 19 Product Information
Fitness 19’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.fitness19.com/
Quick Insights into Fitness 19 Product Quality
Fitness 19's Product Quality score was rated highest by customers who have used Fitness 19's products/services for 1 to 2 Years, and rated lowest by customers who have used Fitness 19's products/services for Less than 1 Year.
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Ranked Fitness 19 Product Quality the Highest
Ranked Fitness 19 Product Quality the Lowest
Fitness 19 Product Quality Score by Gender
Male customers rated Fitness 19's Product Quality score 0.3 stars higher than Female customers.
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Male
2.1/5
Female
1.8/5
Fitness 19 Product Quality Score by Ethnicity
Fitness 19's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fitness 19.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Fitness 19 Product Quality Score by Usage
Fitness 19's Product Quality score was rated the highest by customers who have used Fitness 19's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fitness 19 Product Quality vs. Competitors
Compared to its competitors, Fitness 19's Product Quality score is rated right below LA Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| Planet Fitness | 2.6/5 |
| LA Fitness | 2/5 |
| Fitness 19 | 1.9/5 |
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Fitness 19 Pricing
Fitness 19 ROI & Value For Money
2/5
Fitness 19 has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Fitness 19 ROI
Fitness 19's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Fitness 19's products/services for Less than 1 Year.
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Ranked Fitness 19 ROI the Highest
Ranked Fitness 19 ROI the Lowest
Fitness 19 ROI Score by Gender
Female customers rated Fitness 19's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fitness 19.
Male
1.9/5
Female
2.1/5
Fitness 19 ROI Score by Ethnicity
Fitness 19's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fitness 19.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Fitness 19 ROI Score by Usage
Fitness 19's ROI score was rated the highest by customers who have used Fitness 19's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Fitness 19 Pricing vs. Competitors
Compared to its competitors, Fitness 19's ROI score is rated right above LA Fitness, and is preceded by Planet Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| Planet Fitness | 2.7/5 |
| Fitness 19 | 2/5 |
| LA Fitness | 2/5 |
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Fitness 19 Customer Satisfaction (CSAT)
Fitness 19 Customer Satisfaction (CSAT) Score
16 / 100
Fitness 19 has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
19%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fitness 19 Customer Satisfaction
Fitness 19's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Fitness 19's products/services for Less than 1 Year.
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Ranked Fitness 19 Customer Satisfaction the Highest
Ranked Fitness 19 Customer Satisfaction the Lowest
Fitness 19 Customer Satisfaction Score by Gender
Male customers rated Fitness 19's Customer Satisfaction score 18 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 43% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Fitness 19 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fitness 19 Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
56%
Fitness 19 Customer Satisfaction Score by Usage
Fitness 19's Customer Satisfaction score was rated the highest by customers who have used Fitness 19's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Fitness 19 Customer Satisfaction vs. Competitors
Compared to its competitors, Fitness 19's Customer Satisfaction score is rated right below LA Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Planet Fitness | 38% |
| LA Fitness | 23% |
| Fitness 19 | 16% |
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Fitness 19 Customer Service
1.6/5
Fitness 19 has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Fitness 19's Customer Service
Website
https://www.fitness19.com/
Quick Insights into Fitness 19 Customer Service
Fitness 19's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Fitness 19's products/services for Less than 1 Year.
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Ranked Fitness 19 Customer Service the Highest
Ranked Fitness 19 Customer Service the Lowest
Fitness 19 Customer Service Score by Gender
Male customers rated Fitness 19's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Fitness 19 Customer Service Score by Ethnicity
Fitness 19's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fitness 19.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Fitness 19 Customer Service Score by Usage
Fitness 19's Customer Service score was rated the highest by customers who have used Fitness 19's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fitness 19 Customer Service vs. Competitors
Compared to its competitors, Fitness 19's Customer Service score is rated right below LA Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| Planet Fitness | 2.3/5 |
| LA Fitness | 1.8/5 |
| Fitness 19 | 1.6/5 |
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Fitness 19 as an Employer
Consumer vs. Employees
Fitness 19 scored a -56 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Fitness 19 would recommend the brand to a friend. ENPS measures how likely Fitness 19 employees would recommend working at Fitness 19 to a friend.
Net Promoter Score
-56
NPS Score
| 17% | Promoters |
|---|---|
| 10% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
