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NPS
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FlexLink
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About FlexLink's Brand
FlexLink delivers automated production flow solutions to let you optimize the material and information flows. Among its major competitors, FlexLink is ranked in 4th place for NPS while Quantech Services is 1st, and Bosch Rexroth is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
FlexLink Ranking
- #4 / 4 of its competitors
FlexLink NPS
FlexLink's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FlexLink's customers would recommend using the product based on a scale of -100 to 100.
FlexLink Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FlexLink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 100 | Aug 2024 | 100 |
Nov 2024 0 | Nov 2024 | 0 |
How Other Brands Compare
FlexLink is ranked #4 for NPS among its competitors. Quantech Services and Bosch Rexroth come in first and second, with reddit coming in at third.
FlexLink |  reddit |  Quantech Services |  Bosch Rexroth | |
| Global Ranking | #- | #370 | #- | #- |
| NPS | 0 | 6 | 50 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FlexLink NPS vs. Competitors
Compared to its competitors, FlexLink's NPS is rated right above Coesia, and is preceded by reddit.
| COMPANY | NPS Score | |
|---|---|---|
| Quantech Services | 50 |
| Bosch Rexroth | 43 |
| 6 | |
| FlexLink | 0 |
 | Coesia | N/A |
FlexLink Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FlexLink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FlexLink Customer Loyalty vs. Competitors
Compared to its competitors, FlexLink's Customer Loyalty score is rated right above Bosch Rexroth, and is preceded by Quantech Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Quantech Services | 100% |
| FlexLink | 100% |
| Bosch Rexroth | 79% |
| 75% | |
| Coesia | N/A |
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FlexLink Product Quality
5/5
FlexLink has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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FlexLink Product Information
FlexLink’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.flexlink.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
FlexLink Product Quality vs. Competitors
Compared to its competitors, FlexLink's Product Quality score is rated right above Bosch Rexroth, and is preceded by Quantech Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Quantech Services | 5/5 |
| FlexLink | 5/5 |
| Bosch Rexroth | 4/5 |
| 3.5/5 | |
| Coesia | N/A |
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FlexLink Pricing
FlexLink ROI & Value For Money
3/5
FlexLink has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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FlexLink Pricing vs. Competitors
Compared to its competitors, FlexLink's ROI score is rated right above Coesia, and is preceded by reddit.
| COMPANY | Pricing Score | |
|---|---|---|
| Quantech Services | 4.5/5 |
| Bosch Rexroth | 3.9/5 |
| 3.3/5 | |
| FlexLink | 3/5 |
| Coesia | N/A |
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FlexLink Customer Satisfaction (CSAT)
FlexLink Customer Satisfaction (CSAT) Score
100 / 100
FlexLink has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FlexLink Customer Satisfaction vs. Competitors
Compared to its competitors, FlexLink's Customer Satisfaction score is rated right above Bosch Rexroth.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FlexLink | 100% |
| Bosch Rexroth | 82% |
| 58% | |
| Quantech Services | 0% |
| Coesia | 0% |
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FlexLink Customer Service
3.5/5
FlexLink has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About FlexLink's Customer Service
Address
Byfogdegatan 11, Gothenburg, NE 41550 Sweden
Website
http://www.flexlink.com
Phone Number
46 3 13 37 31 00
FlexLink Customer Service vs. Competitors
Compared to its competitors, FlexLink's Customer Service score is rated right above reddit, and is preceded by Bosch Rexroth.
| COMPANY | Customer Service Score | |
|---|---|---|
| Quantech Services | 4.5/5 |
| Bosch Rexroth | 3.9/5 |
| FlexLink | 3.5/5 |
| 3.1/5 | |
| Coesia | N/A |
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FlexLink as an Employer
2.8/5
FlexLink has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
FlexLink scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of FlexLink would recommend the brand to a friend. ENPS measures how likely FlexLink employees would recommend working at FlexLink to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
