49
NPS
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Brand Page
Flipboard
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About Flipboard's Brand
Flipboard is the world's most popular social magazine. It gives people a single place to keep up on the topics, news and events. Among its major competitors, Flipboard is ranked in 2nd place for NPS while Evri is 1st, and Infosys is 3rd.Their current valuation is $950.00M
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Flipboard Ranking
- #2 / 4 of its competitors
Flipboard NPS
Flipboard's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Flipboard's customers would recommend using the product based on a scale of -100 to 100.
Flipboard Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Flipboard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
May 2023 40 | May 2023 | 40 |
Mar 2024 49 | Mar 2024 | 49 |
How Other Brands Compare
Flipboard is ranked second for NPS among its competitors. Evri and Infosys come in first and third, with Yahoo coming in at #4. Among those competitors, it is the third most valued company behind Infosys.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flipboard Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Flipboard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flipboard Customer Loyalty vs. Competitors
Compared to its competitors, Flipboard's Customer Loyalty score is rated right above Infosys, and is preceded by Evri.
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Flipboard Product Quality
3.2/5
Flipboard has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Flipboard Product Information
Flipboard’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.flipboard.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Content
Media
Social
Sports & Entertainment
Flipboard Product Quality vs. Competitors
Compared to its competitors, Flipboard's Product Quality score is rated right above Yahoo, and is preceded by Infosys.
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VS
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Flipboard Pricing
Flipboard ROI & Value For Money
2.7/5
Flipboard has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Flipboard Pricing vs. Competitors
Compared to its competitors, Flipboard's ROI score is rated right above Yahoo, and is preceded by Infosys.
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Flipboard Customer Satisfaction (CSAT)
Flipboard Customer Satisfaction (CSAT) Score
50 / 100
Flipboard has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flipboard Customer Satisfaction vs. Competitors
Compared to its competitors, Flipboard's Customer Satisfaction score is rated right above Yahoo, and is preceded by Infosys.
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Flipboard Customer Service
2.5/5
Flipboard has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Flipboard's Customer Service
Address
214 Homer Street, Palo Alto, CA 94301
Website
http://www.flipboard.com
Flipboard Customer Service vs. Competitors
Compared to its competitors, Flipboard's Customer Service score is rated right below Yahoo.
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Flipboard as an Employer
4.3/5
Flipboard has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Flipboard scored a 49 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Flipboard would recommend the brand to a friend. ENPS measures how likely Flipboard employees would recommend working at Flipboard to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
