FLIR Systems NPS & Customer Reviews

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FLIR Systems

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FLIR Systems

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About FLIR Systems' Brand

flir Systems Inc. designs, manufactures, and markets thermal imaging and infrared camera systems in the U.S. and internationally. Its Among its major competitors, FLIR Systems is ranked in 4th place for NPS while Thales Group is 1st, and Lockheed Martin is 2nd.Their current market cap is $7.46B

Brand at a Glance

64%

Customer Loyalty

3.4/5

Product Quality

3.3/5

Pricing

3.1/5

Customer Service

FLIR Systems Ranking

^#4 / 4 of its competitors

FLIR Systems NPS

FLIR Systems's Net Promoter Score (NPS) is a 3 with 38% Promoters, 27% Passives, and 35% Detractors. Net Promoter Score tracks whether FLIR Systems's customers would recommend using the product based on a scale of -100 to 100.

FLIR Systems Overall NPS

NPS

38%	Promoters
27%	Passives
35%	Detractors

FLIR Systems NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2022 5	Dec 2022	5
Jan 2023 5	Jan 2023	5
Jul 2023 0	Jul 2023	0
Oct 2023 -5	Oct 2023	-5
Apr 2024 0	Apr 2024	0
May 2024 0	May 2024	0
Jun 2024 3	Jun 2024	3
Oct 2024 3	Oct 2024	3
Nov 2024 0	Nov 2024	0
Feb 2025 -3	Feb 2025	-3
Mar 2025 -3	Mar 2025	-3
Apr 2025 3	Apr 2025	3

How Other Brands Compare

FLIR Systems is ranked #4 for NPS among its competitors. Thales Group and Lockheed Martin come in first and second, with Raytheon Technologies coming in at third. Among those competitors, it is the lowest valued company behind Lockheed Martin.

	FLIR Systems	Lockheed Martin	Raytheon Technologies	Thales Group
Global Ranking	#-	#418	#635	#-
NPS	3	30	7	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Very Positive	Neutral	-
Valuation Updated every 24 hours for public companies	$7.46B	$116.46B	$32.56B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

FLIR Systems NPS by Gender

FLIR Systems's NPS was rated -14 by Male customers on Comparably.

Male

-14

FLIR Systems's NPS was rated -14 by Male customers on Comparably.

24%

Promoters

38%

Passives

38%

Detractors

Female

N/A

FLIR Systems's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

FLIR Systems NPS by Ethnicity

FLIR Systems's NPS was rated -20 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20

FLIR Systems NPS by Usage

FLIR Systems's NPS was rated -15 points by customers who have used FLIR Systems's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -15	2 to 5 Years	-15

FLIR Systems NPS vs. Competitors

Compared to its competitors, FLIR Systems's NPS is rated right above Misfit, and is preceded by Raytheon Technologies.

COMPANY		NPS Score
	Thales Group	100
	Lockheed Martin	30
	Raytheon Technologies	7
	FLIR Systems	3
	Misfit	N/A
	IDEAL	N/A

FLIR Systems Customer Reviews

Out of the 3 FLIR Systems customer reviews 3 were positive and 0 were constructive. FLIR Systems customer reviews reflect that all customers have a favorable experience using the products/services of the company.

FLIR Systems Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of FLIR Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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64%

36%

FLIR Systems Customer Loyalty Score by Gender

FLIR Systems's Customer Loyalty score was rated 66 by Male customers on Comparably.

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Male

66%

Yes

Female

N/A

Yes

FLIR Systems Customer Loyalty Score by Ethnicity

FLIR Systems's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

FLIR Systems Customer Loyalty Score by Usage

FLIR Systems's Customer Loyalty score was rated 74% by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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2 to 5 Years	74%

FLIR Systems Customer Loyalty Score by Industry

FLIR Systems's Customer Loyalty score was rated 33% by Tech industry customers.

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Tech	33%

FLIR Systems Customer Loyalty vs. Competitors

Compared to its competitors, FLIR Systems's Customer Loyalty score is rated right above Misfit, and is preceded by Raytheon Technologies.

COMPANY		Customer Loyalty Score
	Thales Group	100%
	Lockheed Martin	79%
	Raytheon Technologies	74%
	FLIR Systems	64%
	Misfit	N/A
	IDEAL	N/A

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FLIR Systems Product Quality

3.4/5

FLIR Systems has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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FLIR Systems Product Information

FLIR Systems’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated FLIR Systems's product the highest.

Website: http://www.flir.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

Enterprise

Government & Legal

Hardware and Devices

SaaS

Manufacturing

Quick Insights into FLIR Systems Product Quality

FLIR Systems's Product Quality score was rated highest by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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Ranked FLIR Systems Product Quality the Highest

2 to 5 Years	3.3
Male	3.2
Tech	3.2

FLIR Systems Product Quality Score by Gender

FLIR Systems's Product Quality score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

FLIR Systems Product Quality Score by Ethnicity

FLIR Systems's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9

FLIR Systems Product Quality Score by Usage

FLIR Systems's Product Quality score was rated 3.3 stars by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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2 to 5 Years	3.3

FLIR Systems Product Quality Score by Industry

FLIR Systems's Product Quality score was rated 3.2 stars by Tech industry customers.

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Tech	3.2

FLIR Systems Product Quality vs. Competitors

Compared to its competitors, FLIR Systems's Product Quality score is rated right above Misfit, and is preceded by Raytheon Technologies.

COMPANY		Product Quality Score
	Thales Group	4/5
	Lockheed Martin	3.9/5
	Raytheon Technologies	3.6/5
	FLIR Systems	3.4/5
	Misfit	N/A
	IDEAL	N/A

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FLIR Systems Pricing

FLIR Systems ROI & Value For Money

3.3/5

FLIR Systems has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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FLIR Systems Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into FLIR Systems ROI

FLIR Systems's ROI score was rated highest by Male customers.

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Ranked FLIR Systems ROI the Highest

Male	2.8
Tech	2.7
2 to 5 Years	2.6

FLIR Systems ROI Score by Gender

FLIR Systems's ROI score was rated 2.8 by Male customers on Comparably.

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Male

2.8/5

Female

N/A

FLIR Systems ROI Score by Ethnicity

FLIR Systems's ROI score was rated 2.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6

FLIR Systems ROI Score by Usage

FLIR Systems's ROI score was rated 2.6 stars by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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2 to 5 Years	2.6

FLIR Systems ROI Score by Industry

FLIR Systems's ROI score was rated 2.7 stars by Tech industry customers.

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Tech	2.7

FLIR Systems Pricing vs. Competitors

Compared to its competitors, FLIR Systems's ROI score is rated right above Misfit, and is preceded by Raytheon Technologies.

COMPANY		Pricing Score
	Thales Group	5/5
	Lockheed Martin	4/5
	Raytheon Technologies	3.6/5
	FLIR Systems	3.3/5
	Misfit	N/A
	IDEAL	N/A

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FLIR Systems Customer Satisfaction (CSAT)

FLIR Systems Customer Satisfaction (CSAT) Score

50 / 100

FLIR Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.

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Very Satisfied	40%
Satisfied	10%
Neither Satisfied nor Dissatisfied	30%
Dissatisfied	5%
Very Dissatisfied	15%

Very Satisfied

40%

Satisfied

10%

Neither Satisfied nor Dissatisfied

30%

Dissatisfied

Very Dissatisfied

15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into FLIR Systems Customer Satisfaction

FLIR Systems's Customer Satisfaction score was rated highest by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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Ranked FLIR Systems Customer Satisfaction the Highest

2 to 5 Years	50%
Male	43%
Tech	25%

FLIR Systems Customer Satisfaction Score by Gender

FLIR Systems's Customer Satisfaction score was rated 43 by Male customers on Comparably.

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43 / 100

Male

	Very Satisfied	29%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	29%
	Dissatisfied	14%
	Very Dissatisfied	14%

FLIR Systems Customer Satisfaction Score by Ethnicity

Caucasian
20%

CSAT according to Caucasian

FLIR Systems' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

20%

Very Dissatisfied

20%

FLIR Systems Customer Satisfaction Score by Usage

FLIR Systems's Customer Satisfaction score was rated 50 points by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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2 to 5 Years	50

FLIR Systems Customer Satisfaction Score by Industry

FLIR Systems's Customer Satisfaction score was rated 25 points by Tech industry customers.

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Tech	25

FLIR Systems Customer Satisfaction vs. Competitors

Compared to its competitors, FLIR Systems's Customer Satisfaction score is rated right above Thales Group, and is preceded by Raytheon Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	Lockheed Martin	72%
	Raytheon Technologies	61%
	FLIR Systems	50%
	Thales Group	0%
	Misfit	0%
	IDEAL	0%

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FLIR Systems Customer Service

3.1/5

FLIR Systems has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About FLIR Systems's Customer Service

Address

Wilsonville, OR

Website

http://www.flir.com

Quick Insights into FLIR Systems Customer Service

FLIR Systems's Customer Service score was rated highest by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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Ranked FLIR Systems Customer Service the Highest

2 to 5 Years	2.9
Male	2.7
Tech	2.7

FLIR Systems Customer Service Score by Gender

FLIR Systems's Customer Service score was rated 2.7 by Male customers on Comparably.

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Male

2.7/5

Female

N/A

FLIR Systems Customer Service Score by Ethnicity

FLIR Systems's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4

FLIR Systems Customer Service Score by Usage

FLIR Systems's Customer Service score was rated 2.9 stars by customers who have used FLIR Systems's products/services for 2 to 5 Years.

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2 to 5 Years	2.9

FLIR Systems Customer Service Score by Industry

FLIR Systems's Customer Service score was rated 2.7 stars by Tech industry customers.

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Tech	2.7

FLIR Systems Customer Service vs. Competitors

Compared to its competitors, FLIR Systems's Customer Service score is rated right above Misfit, and is preceded by Raytheon Technologies.

COMPANY		Customer Service Score
	Thales Group	5/5
	Lockheed Martin	3.9/5
	Raytheon Technologies	3.6/5
	FLIR Systems	3.1/5
	Misfit	N/A
	IDEAL	N/A

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FLIR Systems as an Employer

3.2/5

FLIR Systems has a 3.2/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of FLIR Systems

James Cannon

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

FLIR Systems scored a 3 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of FLIR Systems would recommend the brand to a friend. ENPS measures how likely FLIR Systems employees would recommend working at FLIR Systems to a friend.

Net Promoter Score

NPS Score

38%	Promoters
27%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

36%	Promoters
37%	Passive
27%	Detractors

Global Ranking Snapshot

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