100
NPS
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Thales Group
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About Thales Group's Brand
Provider of aerospace and defense electrical systems. The company's aerospace and defense electrical systems are used in defense, space, aerospace, security and transportation products, enabling its customers to create a safer world by giving them the tools they need to perform critical tasks. Among its major competitors, Thales Group is ranked in 1st place for NPS while Thales is 2nd, and Raytheon Technologies is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Thales Group Ranking
- #1 / 4 of its competitors
Thales Group NPS
Thales Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Thales Group's customers would recommend using the product based on a scale of -100 to 100.
Thales Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Thales Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
How Other Brands Compare
Thales Group is ranked first for NPS among its competitors. Thales and Raytheon Technologies come in second and third, with Harris coming in at #4.
Thales Group |  Raytheon Technologies |  Harris |  Thales | |
| Global Ranking | #- | #635 | #- | #- |
| NPS | 100 | 7 | 0 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $32.56B | $42.95B | $19.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thales Group NPS vs. Competitors
Compared to its competitors, Thales Group's NPS is rated right above Thales.
| COMPANY | NPS Score | |
|---|---|---|
| Thales Group | 100 |
| Thales | 27 |
| Raytheon Technologies | 7 |
| Harris | 0 |
 | Safran | 0 |
 | L3 Mobile-Vision | N/A |
 | Dassault Aviation | N/A |
 | Leonardo | N/A |
 | Gemalto | -40 |
Thales Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Thales Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Thales Group Customer Loyalty vs. Competitors
Compared to its competitors, Thales Group's Customer Loyalty score is rated right above Thales.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thales Group | 100% |
| Thales | 78% |
| Harris | 78% |
| Raytheon Technologies | 74% |
| Gemalto | 69% |
| Safran | 60% |
| L3 Mobile-Vision | N/A |
| Dassault Aviation | N/A |
| Leonardo | N/A |
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Thales Group Product Quality
4/5
Thales Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Thales Group Product Information
Thales Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.thalesgroup.com
- Company Size
- 10,000+ Employees
Thales Group Product Quality vs. Competitors
Compared to its competitors, Thales Group's Product Quality score is rated right above Harris, and is preceded by Thales.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thales | 4/5 |
| Thales Group | 4/5 |
| Harris | 3.7/5 |
| Raytheon Technologies | 3.6/5 |
| Gemalto | 3.1/5 |
| Safran | 3/5 |
| L3 Mobile-Vision | N/A |
| Dassault Aviation | N/A |
| Leonardo | N/A |
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Thales Group Pricing
Thales Group ROI & Value For Money
5/5
Thales Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Thales Group Pricing vs. Competitors
Compared to its competitors, Thales Group's ROI score is rated right above Thales.
| COMPANY | Pricing Score | |
|---|---|---|
| Thales Group | 5/5 |
| Thales | 3.9/5 |
| Raytheon Technologies | 3.6/5 |
| Harris | 3.6/5 |
| Safran | 3.3/5 |
| Gemalto | 2.8/5 |
| L3 Mobile-Vision | N/A |
| Dassault Aviation | N/A |
| Leonardo | N/A |
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Thales Group Customer Service
5/5
Thales Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Thales Group's Customer Service
Address
Tour Carpe Diem, Paris, 92098
Website
www.thalesgroup.com
Phone Number
7
Thales Group Customer Service vs. Competitors
Compared to its competitors, Thales Group's Customer Service score is rated right above Thales.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thales Group | 5/5 |
| Thales | 4.1/5 |
| Raytheon Technologies | 3.6/5 |
| Harris | 3.5/5 |
| Gemalto | 3.1/5 |
| Safran | 3/5 |
| L3 Mobile-Vision | N/A |
| Dassault Aviation | N/A |
| Leonardo | N/A |
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Consumer vs. Employees
Thales Group scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Thales Group would recommend the brand to a friend. ENPS measures how likely Thales Group employees would recommend working at Thales Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
