-100
NPS
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FlowPlay
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About FlowPlay's Brand
Flowplay develops browser-based virtual world technology and multiplayer casual games. Among its major competitors, FlowPlay is ranked in 4th place for NPS while ROBLOX is 1st, and Linden Lab is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FlowPlay Ranking
- #4 / 4 of its competitors
FlowPlay NPS
FlowPlay's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FlowPlay's customers would recommend using the product based on a scale of -100 to 100.
FlowPlay Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FlowPlay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
FlowPlay is ranked #4 for NPS among its competitors. ROBLOX and Linden Lab come in first and second, with Kony coming in at third.
FlowPlay |  ROBLOX |  Kony |  Linden Lab | |
| Global Ranking | #- | #14 | #- | #- |
| NPS | -100 | 38 | -67 | -28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.50B | $5.73B | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FlowPlay NPS vs. Competitors
Compared to its competitors, FlowPlay's NPS is rated right below Kony.
| COMPANY | NPS Score | |
|---|---|---|
| ROBLOX | 38 |
 | Team17 Digital | N/A |
| Linden Lab | -28 |
| Kony | -67 |
| FlowPlay | -100 |
FlowPlay Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FlowPlay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FlowPlay Customer Loyalty vs. Competitors
Compared to its competitors, FlowPlay's Customer Loyalty score is rated right above ROBLOX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FlowPlay | 100% |
| ROBLOX | 89% |
| Linden Lab | 87% |
| Kony | 55% |
| Team17 Digital | N/A |
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FlowPlay Product Quality
1.5/5
FlowPlay has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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FlowPlay Product Information
FlowPlay’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.flowplay.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Gaming
Productivity
SaaS
FlowPlay Product Quality vs. Competitors
Compared to its competitors, FlowPlay's Product Quality score is rated right above Team17 Digital, and is preceded by Kony.
| COMPANY | Product Quality Score | |
|---|---|---|
| ROBLOX | 4/5 |
| Linden Lab | 3.2/5 |
| Kony | 2.8/5 |
| FlowPlay | 1.5/5 |
| Team17 Digital | N/A |
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FlowPlay Pricing
FlowPlay ROI & Value For Money
1.5/5
FlowPlay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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FlowPlay Pricing vs. Competitors
Compared to its competitors, FlowPlay's ROI score is rated right above Team17 Digital, and is preceded by Kony.
| COMPANY | Pricing Score | |
|---|---|---|
| ROBLOX | 3.8/5 |
| Linden Lab | 3/5 |
| Kony | 1.7/5 |
| FlowPlay | 1.5/5 |
| Team17 Digital | N/A |
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FlowPlay Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FlowPlay Customer Satisfaction vs. Competitors
Compared to its competitors, FlowPlay's Customer Satisfaction score is rated right above Team17 Digital, and is preceded by Kony.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ROBLOX | 73% |
| Linden Lab | 66% |
| Kony | 34% |
| FlowPlay | 0% |
| Team17 Digital | 0% |
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FlowPlay Customer Service
1.5/5
FlowPlay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About FlowPlay's Customer Service
Address
1008 Western Avenue,, Suite 300, Seattle, WA 98104
Website
http://www.flowplay.com
FlowPlay Customer Service vs. Competitors
Compared to its competitors, FlowPlay's Customer Service score is rated right above Team17 Digital, and is preceded by Kony.
| COMPANY | Customer Service Score | |
|---|---|---|
| ROBLOX | 3.6/5 |
| Linden Lab | 3.2/5 |
| Kony | 1.7/5 |
| FlowPlay | 1.5/5 |
| Team17 Digital | N/A |
Unlock FlowPlay Customer Service vs. Competitors Data
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FlowPlay as an Employer
2.2/5
FlowPlay has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
FlowPlay scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of FlowPlay would recommend the brand to a friend. ENPS measures how likely FlowPlay employees would recommend working at FlowPlay to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
