70
NPS
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FluentStream Technologies
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About FluentStream Technologies' Brand
Your business phone system, service, and support in the cloud. Among its major competitors, FluentStream Technologies is ranked in 1st place for NPS while RingCentral is 2nd, and Fonality is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
FluentStream Technologies Ranking
- #1 / 4 of its competitors
FluentStream Technologies NPS
FluentStream Technologies's Net Promoter Score (NPS) is a 70 with 78% Promoters, 14% Passives, and 8% Detractors. Net Promoter Score tracks whether FluentStream Technologies's customers would recommend using the product based on a scale of -100 to 100.
FluentStream Technologies Overall NPS
| 78% | Promoters |
|---|---|
| 14% | Passives |
| 8% | Detractors |
FluentStream Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
How Other Brands Compare
FluentStream Technologies is ranked first for NPS among its competitors. RingCentral and Fonality come in second and third, with Aptela coming in at #4.
FluentStream Technologies |  RingCentral |  Fonality |  Aptela | |
| Global Ranking | #- | #209 | #- | #- |
| NPS | 70 | 25 | -11 | - |
| Valuation Updated every 24 hours for public companies | - | $24.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FluentStream Technologies NPS by Usage
FluentStream Technologies's NPS was rated the highest by customers who have used FluentStream Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
FluentStream Technologies NPS vs. Competitors
Compared to its competitors, FluentStream Technologies's NPS is rated right above RingCentral.
| COMPANY | NPS Score | |
|---|---|---|
| FluentStream Technologies | 70 |
| RingCentral | 25 |
| Fonality | -11 |
FluentStream Technologies Product Quality
4.5/5
FluentStream Technologies has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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FluentStream Technologies Product Information
FluentStream Technologies serves markets in the United States and Canada. FluentStream Technologies supports Web devices and offers products for small, medium, and large sized businesses.
FluentStream Technologies’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.fluentstream.com
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Product Type
Communication Software
Call Center Software
Contact Center Software
Customer Service Software
Customer Support Software
IVR Software
Telemarketing Software
VoIP Software
Call Tracking Software
Telephony Software
Call Recording Software
Call Accounting Software
FluentStream Technologies Product Quality vs. Competitors
Compared to its competitors, FluentStream Technologies's Product Quality score is rated right above RingCentral.
| COMPANY | Product Quality Score | |
|---|---|---|
| FluentStream Technologies | 4.5/5 |
| RingCentral | 4/5 |
| Fonality | 3/5 |
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FluentStream Technologies Pricing
FluentStream Technologies ROI & Value For Money
4.6/5
FluentStream Technologies has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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FluentStream Technologies Pricing Plans
FluentStream Technologies has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, FluentStream Technologies uses a subscription model.
Who Uses FluentStream Technologies?
Small Businesses
Medium Businesses
Large Enterprises
FluentStream Technologies Pricing vs. Competitors
Compared to its competitors, FluentStream Technologies's ROI score is rated right above RingCentral.
| COMPANY | Pricing Score | |
|---|---|---|
| FluentStream Technologies | 4.6/5 |
| RingCentral | 3.8/5 |
| Fonality | 3.2/5 |
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FluentStream Technologies Customer Service
5/5
FluentStream Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About FluentStream Technologies's Customer Service
Address
2628 Walnut St, Denver, CO
Website
https://www.fluentstream.com
FluentStream Technologies Customer Service vs. Competitors
Compared to its competitors, FluentStream Technologies's Customer Service score is rated right above RingCentral.
| COMPANY | Customer Service Score | |
|---|---|---|
| FluentStream Technologies | 5/5 |
| RingCentral | 3.6/5 |
| Fonality | 2.9/5 |
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Consumer vs. Employees
FluentStream Technologies scored a 70 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of FluentStream Technologies would recommend the brand to a friend. ENPS measures how likely FluentStream Technologies employees would recommend working at FluentStream Technologies to a friend.
Net Promoter Score
70
NPS Score
| 78% | Promoters |
|---|---|
| 14% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
