-100
NPS
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FLVTO
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About FLVTO's Brand
FLVTO converts songs on YouTube to MP3 format for personal users. Among its major competitors, FLVTO is ranked in 3rd place for NPS while Spotify is 1st, and WhatsApp Inc. is 2nd.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
FLVTO Ranking
- #3 / 4 of its competitors
FLVTO NPS
FLVTO's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FLVTO's customers would recommend using the product based on a scale of -100 to 100.
FLVTO Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FLVTO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
How Other Brands Compare
FLVTO is ranked third for NPS among its competitors. Spotify and WhatsApp Inc. come in first and second, with Freemake coming in at #4.
FLVTO |  Spotify |  WhatsApp Inc. |  Freemake | |
| Global Ranking | #- | #10 | #- | #- |
| NPS | -100 | 49 | 13 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $49.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FLVTO NPS vs. Competitors
Compared to its competitors, FLVTO's NPS is rated right below WhatsApp Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Spotify | 49 |
| WhatsApp Inc. | 13 |
| FLVTO | -100 |
FLVTO Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FLVTO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FLVTO Customer Loyalty vs. Competitors
Compared to its competitors, FLVTO's Customer Loyalty score is rated right below WhatsApp Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spotify | 87% |
| WhatsApp Inc. | 86% |
| FLVTO | 10% |
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FLVTO Product Quality
5/5
FLVTO has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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FLVTO Product Information
FLVTO’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.flvto.com/
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
FLVTO Product Quality vs. Competitors
Compared to its competitors, FLVTO's Product Quality score is rated right above Spotify.
| COMPANY | Product Quality Score | |
|---|---|---|
| FLVTO | 5/5 |
| Spotify | 4.2/5 |
| WhatsApp Inc. | 3.8/5 |
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FLVTO Pricing
FLVTO ROI & Value For Money
2.5/5
FLVTO has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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FLVTO Pricing vs. Competitors
Compared to its competitors, FLVTO's ROI score is rated right below WhatsApp Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| WhatsApp Inc. | 3.9/5 |
| FLVTO | 2.5/5 |
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FLVTO Customer Satisfaction (CSAT)
FLVTO Customer Satisfaction (CSAT) Score
100 / 100
FLVTO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FLVTO Customer Satisfaction vs. Competitors
Compared to its competitors, FLVTO's Customer Satisfaction score is rated right above Spotify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FLVTO | 100% |
| Spotify | 85% |
| WhatsApp Inc. | 74% |
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FLVTO Customer Service
5/5
FLVTO has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About FLVTO's Customer Service
Website
http://www.flvto.com/
FLVTO Customer Service vs. Competitors
Compared to its competitors, FLVTO's Customer Service score is rated right above Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
| FLVTO | 5/5 |
| Spotify | 4/5 |
| WhatsApp Inc. | 3.8/5 |
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Consumer vs. Employees
FLVTO scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of FLVTO would recommend the brand to a friend. ENPS measures how likely FLVTO employees would recommend working at FLVTO to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
