19
NPS
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Formstack
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About Formstack's Brand
Formstack helps digital marketers convert traffic into qualified leads Among its major competitors, Formstack is ranked in 8th place for NPS while Logiforms Software is 1st, and Frevvo is 2nd.
Brand at a Glance
54%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Formstack Ranking
- #4 / 4 of its competitors
Formstack NPS
Formstack's Net Promoter Score (NPS) is a 19 with 45% Promoters, 29% Passives, and 26% Detractors. Net Promoter Score tracks whether Formstack's customers would recommend using the product based on a scale of -100 to 100.
Formstack Overall NPS
| 45% | Promoters |
|---|---|
| 29% | Passives |
| 26% | Detractors |
Formstack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 24 | Aug 2020 | 24 |
May 2021 27 | May 2021 | 27 |
Jul 2021 30 | Jul 2021 | 30 |
Feb 2023 25 | Feb 2023 | 25 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 23 | Oct 2023 | 23 |
Sep 2024 20 | Sep 2024 | 20 |
How Other Brands Compare
Formstack is ranked #4 for NPS among its competitors. SurveyMonkey and Bloomfire come in first and second, with ZoomInfo coming in at third.
Formstack |  ZoomInfo |  SurveyMonkey |  Bloomfire | |
| Global Ranking | #- | #81 | #409 | #- |
| NPS | 19 | 24 | 54 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.89B | $2.72B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Formstack NPS by Usage
Formstack's NPS was rated -23 points by customers who have used Formstack's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
Formstack NPS vs. Competitors
Compared to its competitors, Formstack's NPS is rated right below ZoomInfo.
| COMPANY | NPS Score | |
|---|---|---|
 | Logiforms Software | 100 |
 | Frevvo | 67 |
 | JotForm | 55 |
| SurveyMonkey | 54 |
| Bloomfire | 37 |
 | Datanyze | 32 |
| ZoomInfo | 24 |
| Formstack | 19 |
Formstack Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Formstack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Formstack Customer Loyalty vs. Competitors
Compared to its competitors, Formstack's Customer Loyalty score is rated right above Frevvo, and is preceded by ZoomInfo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Logiforms Software | 100% |
| JotForm | 100% |
| SurveyMonkey | 81% |
| ZoomInfo | 80% |
| Formstack | 54% |
| Frevvo | N/A |
| Bloomfire | N/A |
| Datanyze | N/A |
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Formstack Product Quality
3.8/5
Formstack has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Formstack Product Information
Formstack serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Formstack supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Formstack’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Formstack's product the highest.
- Website
- http://www.Formstack.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Small Business Services
Languages Supported
English
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Online Survey Software
Survey Software
Form Builder Software
Registration Software
Document Generation Software
Data Collection Software
Quick Insights into Formstack Product Quality
Formstack's Product Quality score was rated highest by customers who have used Formstack's products/services for 1 to 2 Years.
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Ranked Formstack Product Quality the Highest
Formstack Product Quality Score by Usage
Formstack's Product Quality score was rated 4.3 stars by customers who have used Formstack's products/services for 1 to 2 Years.
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Formstack Product Quality Score by Industry
Formstack's Product Quality score was rated 3.5 stars by Tech industry customers.
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Formstack Product Quality vs. Competitors
Compared to its competitors, Formstack's Product Quality score is rated right above Datanyze, and is preceded by ZoomInfo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Logiforms Software | 5/5 |
| JotForm | 4.5/5 |
| Frevvo | 4.4/5 |
| Bloomfire | 4.3/5 |
| SurveyMonkey | 4.2/5 |
| ZoomInfo | 3.8/5 |
| Formstack | 3.8/5 |
| Datanyze | 3.7/5 |
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Formstack Pricing
Formstack ROI & Value For Money
3.7/5
Formstack has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Formstack Pricing Plans
Formstack has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Formstack uses a subscription model and offers the following: HIPAA Plans are also available, Other add-on products include Conversion Kit, Workflows and Portals., and Try any plan with a 14 Day Free Trial.
Who Uses Formstack?
Small Businesses
Medium Businesses
Large Enterprises
Formstack Pricing vs. Competitors
Compared to its competitors, Formstack's ROI score is rated right above ZoomInfo, and is preceded by Frevvo.
| COMPANY | Pricing Score | |
|---|---|---|
| Logiforms Software | 5/5 |
| JotForm | 4.3/5 |
| SurveyMonkey | 4.3/5 |
| Bloomfire | 4.1/5 |
| Frevvo | 4.1/5 |
| Formstack | 3.7/5 |
| ZoomInfo | 3.6/5 |
| Datanyze | 3.6/5 |
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Formstack Customer Satisfaction (CSAT)
Formstack Customer Satisfaction (CSAT) Score
25 / 100
Formstack has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Formstack Customer Satisfaction vs. Competitors
Compared to its competitors, Formstack's Customer Satisfaction score is rated right above Logiforms Software, and is preceded by JotForm.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SurveyMonkey | 83% |
| ZoomInfo | 73% |
| JotForm | 50% |
| Formstack | 25% |
| Logiforms Software | 0% |
| Frevvo | 0% |
| Bloomfire | 0% |
| Datanyze | 0% |
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Formstack Customer Service
3.5/5
Formstack has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Formstack's Customer Service
Address
8604 Allisonville Rd, Suite 300, Indianapolis, IN 46250
Website
http://www.Formstack.com
Formstack Customer Service vs. Competitors
Compared to its competitors, Formstack's Customer Service score is rated right below JotForm.
| COMPANY | Customer Service Score | |
|---|---|---|
| Logiforms Software | 5/5 |
| Frevvo | 5/5 |
| SurveyMonkey | 4.2/5 |
| Bloomfire | 3.7/5 |
| Datanyze | 3.7/5 |
| ZoomInfo | 3.7/5 |
| JotForm | 3.5/5 |
| Formstack | 3.5/5 |
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Formstack as an Employer
2.5/5
Formstack has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Formstack scored a 19 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Formstack would recommend the brand to a friend. ENPS measures how likely Formstack employees would recommend working at Formstack to a friend.
Net Promoter Score
19
NPS Score
| 45% | Promoters |
|---|---|
| 29% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 21% | Promoters |
|---|---|
| 9% | Passive |
| 70% | Detractors |
