80
NPS
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Franklin International
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About Franklin International's Brand
Among its major competitors, Franklin International is ranked in 1st place for NPS while Dow Chemical Company is 2nd, and Hexion is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
Franklin International Ranking
- #1 / 4 of its competitors
Franklin International NPS
Franklin International's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Franklin International's customers would recommend using the product based on a scale of -100 to 100.
Franklin International Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Franklin International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 83 | Jul 2022 | 83 |
May 2023 85 | May 2023 | 85 |
Aug 2023 75 | Aug 2023 | 75 |
Mar 2024 77 | Mar 2024 | 77 |
Apr 2024 80 | Apr 2024 | 80 |
How Other Brands Compare
Franklin International is ranked first for NPS among its competitors. Dow Chemical Company and Hexion come in second and third, with Parson Adhesives coming in at #4.
Franklin International |  Dow Chemical Company |  Hexion |  Parson Adhesives | |
| Global Ranking | #- | #196 | #- | #- |
| NPS | 80 | 27 | 25 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $68.56B | $2k | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Franklin International NPS by Gender
Franklin International's NPS was rated 100 by Male customers on Comparably.
Male
100
Franklin International's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Franklin International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Franklin International NPS by Usage
Franklin International's NPS was rated 100 points by customers who have used Franklin International's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Franklin International NPS vs. Competitors
Compared to its competitors, Franklin International's NPS is rated right above Dow Chemical Company .
| COMPANY | NPS Score | |
|---|---|---|
| Franklin International | 80 |
| Dow Chemical Company | 27 |
| Hexion | 25 |
| Bacon Adhesives | N/A |
Franklin International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Franklin International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Franklin International Customer Loyalty Score by Gender
Franklin International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Franklin International Customer Loyalty Score by Usage
Franklin International's Customer Loyalty score was rated 100% by customers who have used Franklin International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Franklin International Customer Loyalty vs. Competitors
Compared to its competitors, Franklin International's Customer Loyalty score is rated right above Dow Chemical Company .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Franklin International | 83% |
| Dow Chemical Company | 79% |
| Hexion | 69% |
| Bacon Adhesives | N/A |
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Franklin International Product Quality
4.3/5
Franklin International has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Franklin International Product Information
Franklin International’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Chemicals
Quick Insights into Franklin International Product Quality
Franklin International's Product Quality score was rated highest by Male customers.
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Ranked Franklin International Product Quality the Highest
Franklin International Product Quality Score by Gender
Franklin International's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Franklin International Product Quality Score by Usage
Franklin International's Product Quality score was rated 5 stars by customers who have used Franklin International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Franklin International Product Quality vs. Competitors
Compared to its competitors, Franklin International's Product Quality score is rated right above Dow Chemical Company .
| COMPANY | Product Quality Score | |
|---|---|---|
| Franklin International | 4.3/5 |
| Dow Chemical Company | 4.1/5 |
| Hexion | 3.1/5 |
| Bacon Adhesives | N/A |
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Franklin International Pricing
Franklin International ROI & Value For Money
4.1/5
Franklin International has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Franklin International ROI
Franklin International's ROI score was rated highest by customers who have used Franklin International's products/services for Over 10 Years.
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Ranked Franklin International ROI the Highest
Franklin International ROI Score by Gender
Franklin International's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Franklin International ROI Score by Usage
Franklin International's ROI score was rated 5 stars by customers who have used Franklin International's products/services for Over 10 Years.
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Franklin International Pricing vs. Competitors
Compared to its competitors, Franklin International's ROI score is rated right above Dow Chemical Company .
| COMPANY | Pricing Score | |
|---|---|---|
| Franklin International | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| Hexion | 3.2/5 |
| Bacon Adhesives | N/A |
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Franklin International Customer Satisfaction (CSAT)
Franklin International Customer Satisfaction (CSAT) Score
86 / 100
Franklin International has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Franklin International Customer Satisfaction
Franklin International's Customer Satisfaction score was rated highest by Male customers.
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Ranked Franklin International Customer Satisfaction the Highest
Franklin International Customer Satisfaction Score by Gender
Franklin International's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Franklin International.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Franklin International Customer Satisfaction Score by Usage
Franklin International's Customer Satisfaction score was rated 100 points by customers who have used Franklin International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Franklin International Customer Satisfaction vs. Competitors
Compared to its competitors, Franklin International's Customer Satisfaction score is rated right above Dow Chemical Company .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Franklin International | 86% |
| Dow Chemical Company | 76% |
| Hexion | 50% |
| Bacon Adhesives | 0% |
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Franklin International Customer Service
3.8/5
Franklin International has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Franklin International's Customer Service
Address
2020 Bruck St., Columbus, OH 43207
Website
http://www.franklininternational.com
Phone Number
800-877-4583
Quick Insights into Franklin International Customer Service
Franklin International's Customer Service score was rated highest by Male customers.
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Ranked Franklin International Customer Service the Highest
Franklin International Customer Service Score by Gender
Franklin International's Customer Service score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Franklin International Customer Service Score by Usage
Franklin International's Customer Service score was rated 5 stars by customers who have used Franklin International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Franklin International Customer Service vs. Competitors
Compared to its competitors, Franklin International's Customer Service score is rated right above Hexion, and is preceded by Dow Chemical Company .
| COMPANY | Customer Service Score | |
|---|---|---|
| Dow Chemical Company | 3.9/5 |
| Franklin International | 3.8/5 |
| Hexion | 3.2/5 |
| Bacon Adhesives | N/A |
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Franklin International as an Employer
4.3/5
Franklin International has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Franklin International scored a 80 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Franklin International would recommend the brand to a friend. ENPS measures how likely Franklin International employees would recommend working at Franklin International to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
