-14
NPS
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Freelance.com
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About Freelance.com's Brand
freelance.com is a worldwide freelancing platform Among its major competitors, Freelance.com is ranked in 5th place for NPS while Fiverr.com is 1st, and Upwork is 2nd.
Brand at a Glance
64%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Freelance.com Ranking
- #4 / 4 of its competitors
Freelance.com NPS
Freelance.com's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Freelance.com's customers would recommend using the product based on a scale of -100 to 100.
Freelance.com Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Freelance.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 60 | Apr 2022 | 60 |
May 2022 13 | May 2022 | 13 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 -11 | Aug 2022 | -11 |
Sep 2022 -9 | Sep 2022 | -9 |
Apr 2023 -17 | Apr 2023 | -17 |
Mar 2024 -24 | Mar 2024 | -24 |
May 2024 -15 | May 2024 | -15 |
How Other Brands Compare
Freelance.com is ranked #4 for NPS among its competitors. Fiverr.com and Upwork come in first and second, with Payoneer coming in at third.
Freelance.com |  Upwork |  Fiverr.com |  Payoneer | |
| Global Ranking | #- | #508 | #640 | #- |
| NPS | -14 | 9 | 13 | -5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $5.59B | $8.07B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freelance.com NPS vs. Competitors
Compared to its competitors, Freelance.com's NPS is rated right below Payoneer.
| COMPANY | NPS Score | |
|---|---|---|
| Fiverr.com | 13 |
| Upwork | 9 |
 | PeoplePerHour.com | 0 |
 | 99designs | N/A |
 | Scripted.com | N/A |
 | Wethos | N/A |
| Payoneer | -5 |
| Freelance.com | -14 |
Freelance.com Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Freelance.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Freelance.com Customer Loyalty vs. Competitors
Compared to its competitors, Freelance.com's Customer Loyalty score is rated right above 99designs, and is preceded by Fiverr.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PeoplePerHour.com | 100% |
| Upwork | 78% |
| Payoneer | 72% |
| Fiverr.com | 65% |
| Freelance.com | 64% |
| 99designs | N/A |
| Scripted.com | N/A |
| Wethos | N/A |
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Freelance.com Product Quality
2.6/5
Freelance.com has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Freelance.com Product Information
Freelance.com’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://freelance.com/en
- Company Size
- 51-200 Employees
Freelance.com Product Quality vs. Competitors
Compared to its competitors, Freelance.com's Product Quality score is rated right above 99designs, and is preceded by Payoneer.
| COMPANY | Product Quality Score | |
|---|---|---|
| PeoplePerHour.com | 4/5 |
| Fiverr.com | 3.8/5 |
| Upwork | 3.5/5 |
| Payoneer | 3.1/5 |
| Freelance.com | 2.6/5 |
| 99designs | N/A |
| Scripted.com | N/A |
| Wethos | N/A |
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Freelance.com Pricing
Freelance.com ROI & Value For Money
2.7/5
Freelance.com has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Freelance.com Pricing vs. Competitors
Compared to its competitors, Freelance.com's ROI score is rated right above 99designs, and is preceded by Payoneer.
| COMPANY | Pricing Score | |
|---|---|---|
| PeoplePerHour.com | 4/5 |
| Fiverr.com | 3.5/5 |
| Upwork | 3.4/5 |
| Payoneer | 3.2/5 |
| Freelance.com | 2.7/5 |
| 99designs | N/A |
| Scripted.com | N/A |
| Wethos | N/A |
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Freelance.com Customer Satisfaction (CSAT)
Freelance.com Customer Satisfaction (CSAT) Score
53 / 100
Freelance.com has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Freelance.com Customer Satisfaction vs. Competitors
Compared to its competitors, Freelance.com's Customer Satisfaction score is rated right above Payoneer, and is preceded by Fiverr.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PeoplePerHour.com | 100% |
| Upwork | 66% |
| Fiverr.com | 55% |
| Freelance.com | 54% |
| Payoneer | 45% |
| 99designs | 0% |
| Scripted.com | 0% |
| Wethos | 0% |
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Freelance.com Customer Service
2.5/5
Freelance.com has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Freelance.com's Customer Service
Website
http://freelance.com/en
Freelance.com Customer Service vs. Competitors
Compared to its competitors, Freelance.com's Customer Service score is rated right above 99designs, and is preceded by Payoneer.
| COMPANY | Customer Service Score | |
|---|---|---|
| PeoplePerHour.com | 4.5/5 |
| Fiverr.com | 3.6/5 |
| Upwork | 3.5/5 |
| Payoneer | 2.8/5 |
| Freelance.com | 2.5/5 |
| 99designs | N/A |
| Scripted.com | N/A |
| Wethos | N/A |
Unlock Freelance.com Customer Service vs. Competitors Data
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Freelance.com as an Employer
2.9/5
Freelance.com has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Freelance.com scored a -14 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Freelance.com would recommend the brand to a friend. ENPS measures how likely Freelance.com employees would recommend working at Freelance.com to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 32% | Promoters |
|---|---|
| 24% | Passive |
| 44% | Detractors |
