-5
NPS
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Payoneer
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About Payoneer's Brand
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to remove barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses. Among its major competitors, Payoneer is ranked in 4th place for NPS while Airwallex is 1st, and Tipalti is 2nd.Their current market cap is $1.00B
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
2.8/5
Customer Service
Payoneer Ranking
- #4 / 4 of its competitors
Payoneer NPS
Payoneer's Net Promoter Score (NPS) is a -5 with 41% Promoters, 13% Passives, and 46% Detractors. Net Promoter Score tracks whether Payoneer's customers would recommend using the product based on a scale of -100 to 100.
Payoneer Overall NPS
| 41% | Promoters |
|---|---|
| 13% | Passives |
| 46% | Detractors |
Payoneer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -7 | Jan 2024 | -7 |
Feb 2024 -9 | Feb 2024 | -9 |
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 -8 | Apr 2024 | -8 |
Sep 2024 -8 | Sep 2024 | -8 |
Oct 2024 -8 | Oct 2024 | -8 |
Nov 2024 -6 | Nov 2024 | -6 |
Feb 2025 -7 | Feb 2025 | -7 |
Jul 2025 -9 | Jul 2025 | -9 |
Aug 2025 -7 | Aug 2025 | -7 |
Oct 2025 -7 | Oct 2025 | -7 |
Dec 2025 -5 | Dec 2025 | -5 |
How Other Brands Compare
Payoneer is ranked #4 for NPS among its competitors. Airwallex and Tipalti come in first and second, with PayPal coming in at third. Among those competitors, it is the third most valued company behind PayPal.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Payoneer NPS by Gender
Male customers rated Payoneer's NPS 21 points higher than Female customers.
Male
-30
Payoneer's NPS was rated -30 by Male customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Female
-51
Payoneer's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Payoneer NPS by Ethnicity
Payoneer's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
African American/Black -20 | African American/Black | -20 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Other -28 | Other | -28 |
Payoneer NPS by Age
Payoneer's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Payoneer NPS by Usage
Payoneer's NPS was rated the highest by customers who have used Payoneer's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years -27 | 1 to 2 Years | -27 |
2 to 5 Years -35 | 2 to 5 Years | -35 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Payoneer Customer Reviews
Out of the 10 Payoneer customer reviews 2 were positive and 8 were constructive. Payoneer customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Payoneer Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Payoneer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Payoneer Customer Loyalty Score by Gender
Female customers rated Payoneer's Customer Loyalty score 15% higher than Male customers.
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Male
70%
Yes
Female
85%
Yes
Payoneer Customer Loyalty Score by Ethnicity
Payoneer's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Payoneer.
55
out of 100
Caucasian
64
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
85
out of 100
Other
Payoneer Customer Loyalty Score by Age
Payoneer's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Payoneer.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 80% | 26-30 | 80% |
31-35 91% | 31-35 | 91% |
36-40 100% | 36-40 | 100% |
41-45 66% | 41-45 | 66% |
51-55 78% | 51-55 | 78% |
56-60 55% | 56-60 | 55% |
Payoneer Customer Loyalty Score by Usage
Payoneer's Customer Loyalty score was rated the highest by customers who have used Payoneer's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Payoneer Customer Loyalty Score by Industry
Payoneer's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Payoneer Customer Loyalty vs. Competitors
Compared to its competitors, Payoneer's Customer Loyalty score is rated right above Hyperwallet Systems, and is preceded by Tipalti.
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Payoneer Product Quality
3.1/5
Payoneer has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Payoneer Product Information
Payoneer serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Payoneer supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Payoneer’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Payoneer's product the highest. Reviewers from the Tech industry rated Payoneer the lowest at 2.7.
- Website
- http://www.payoneer.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Languages Supported
English
Arabic
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Polish
Danish
Finnish
Hungarian
Product Type
Payment Management Software
Quick Insights into Payoneer Product Quality
Payoneer's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 51-55.
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Ranked Payoneer Product Quality the Highest
Ranked Payoneer Product Quality the Lowest
Payoneer Product Quality Score by Gender
Payoneer's Product Quality score was rated 2.4 by both Female and Male customers on Comparably.
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Male
2.4/5
Female
2.4/5
Payoneer Product Quality Score by Ethnicity
Payoneer's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Payoneer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 2.7 | Other | 2.7 |
Payoneer Product Quality Score by Age
Payoneer's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Payoneer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.8 | 41-45 | 2.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
Payoneer Product Quality Score by Usage
Payoneer's Product Quality score was rated the highest by customers who have used Payoneer's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Payoneer Product Quality Score by Industry
Payoneer's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Payoneer Product Quality vs. Competitors
Compared to its competitors, Payoneer's Product Quality score is rated right above Hyperwallet Systems, and is preceded by PayPal.
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Payoneer Pricing
Payoneer ROI & Value For Money
3.2/5
Payoneer has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Payoneer Pricing Plans
Payoneer has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Content industry. The users from the Tech industry think that they had the lowest ROI from Payoneer.
Who Uses Payoneer?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Payoneer ROI
Payoneer's ROI score was rated highest by customers from the Content industry, and rated lowest by customers ages 51-55.
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Ranked Payoneer ROI the Highest
Ranked Payoneer ROI the Lowest
Payoneer ROI Score by Gender
Male customers rated Payoneer's ROI score 0.4 stars higher than Female customers.
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Male
2.6/5
Female
2.2/5
Payoneer ROI Score by Ethnicity
Payoneer's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Payoneer.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 2.8 | Other | 2.8 |
Payoneer ROI Score by Age
Payoneer's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Payoneer.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.7 | 36-40 | 1.7 |
41-45 3.2 | 41-45 | 3.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
Payoneer ROI Score by Usage
Payoneer's ROI score was rated the highest by customers who have used Payoneer's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Payoneer ROI Score by Industry
Payoneer's ROI score was rated the highest by Content industry customers, and the lowest by Tech industry customers.
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Payoneer Pricing vs. Competitors
Compared to its competitors, Payoneer's ROI score is rated right above Hyperwallet Systems, and is preceded by PayPal.
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Payoneer Customer Satisfaction (CSAT)
Payoneer Customer Satisfaction (CSAT) Score
45 / 100
Payoneer has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
10%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Payoneer Customer Satisfaction
Payoneer's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 51-55.
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Ranked Payoneer Customer Satisfaction the Highest
Ranked Payoneer Customer Satisfaction the Lowest
Payoneer Customer Satisfaction Score by Gender
Female customers rated Payoneer's Customer Satisfaction score 4 points higher than Male customers.
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35 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 7% | |
Very Dissatisfied | 54% |
39 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 44% |
Payoneer Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Payoneer's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
74%
CSAT according to African American/Black
Payoneer's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Payoneer's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
47%
CSAT according to Other
Payoneer's Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.
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39 / 100
Very Satisfied
17%
Satisfied
22%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
17%
Very Dissatisfied
39%
Payoneer Customer Satisfaction Score by Age
Payoneer's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Payoneer.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 38% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% |
Payoneer Customer Satisfaction Score by Usage
Payoneer's Customer Satisfaction score was rated the highest by customers who have used Payoneer's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Payoneer Customer Satisfaction Score by Industry
Payoneer's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Payoneer Customer Satisfaction Score by Industry",
"text": "Payoneer's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 38,
"stars": 0,
"csatScore": 38,
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"scoreClassName": "",
"scoreLabel": 38
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Payoneer's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Payoneer's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 67,
"stars": 0,
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"scoreClassName": "",
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}
]
}Payoneer Customer Satisfaction vs. Competitors
Compared to its competitors, Payoneer's Customer Satisfaction score is rated right above Hyperwallet Systems, and is preceded by PayPal.
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Payoneer Customer Service
2.8/5
Payoneer has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Payoneer's overall Customer Service score rated by its users and customers.
About Payoneer's Customer Service
Address
195 Broadway, 27th Floor, New York City, NY 10007
Website
http://www.payoneer.com
Payoneer's Social Links
Quick Insights into Payoneer Customer Service
Payoneer's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 51-55.
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Ranked Payoneer Customer Service the Highest
Ranked Payoneer Customer Service the Lowest
Payoneer Customer Service Score by Gender
Male customers rated Payoneer's Customer Service score 0.3 stars higher than Female customers.
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Male
2.4/5
Female
2.1/5
Payoneer Customer Service Score by Ethnicity
Payoneer's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Payoneer.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 2.4 | Other | 2.4 |
Payoneer Customer Service Score by Age
Payoneer's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Payoneer.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 3.4 | 26-30 | 3.4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.8 | 41-45 | 2.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
Payoneer Customer Service Score by Usage
Payoneer's Customer Service score was rated the highest by customers who have used Payoneer's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Payoneer Customer Service Score by Industry
Payoneer's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Payoneer Customer Service vs. Competitors
Compared to its competitors, Payoneer's Customer Service score is rated right above Hyperwallet Systems, and is preceded by PayPal.
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Payoneer as an Employer
4.3/5
Payoneer has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Payoneer scored a -5 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Payoneer would recommend the brand to a friend. ENPS measures how likely Payoneer employees would recommend working at Payoneer to a friend.
Net Promoter Score
-5
NPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 53% | Promoters |
|---|---|
| 22% | Passive |
| 25% | Detractors |
