Tipalti NPS & Customer Reviews

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Tipalti

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Tipalti

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About Tipalti's Brand

Tipalti is the only global payables automation solution to streamline all phases of the AP and payment management workflow in one holistic cloud platform. Tipalti makes it painless for accounts payable departments to manage their entire supplier payments operation. The solution addresses everything from supplier onboarding and vetting, to tax and regulatory compliance, invoice processing, payments to suppliers anywhere in the world in a wide range of payment methods and currencies, supplier payment status communications, to closing the loop with payment reconciliation and reporting. Among its major competitors, Tipalti is ranked in 4th place for NPS while Stampli is 1st, and Payment Rails is 2nd.Their current valuation is $400.00M

Brand at a Glance

77%

Customer Loyalty

4.1/5

Product Quality

4.3/5

Pricing

3.9/5

Customer Service

Tipalti CMO

Robert Israch

Tipalti Ranking

^#1 / 4 of its competitors

Tipalti NPS

Tipalti's Net Promoter Score (NPS) is a 40 with 63% Promoters, 14% Passives, and 23% Detractors. Net Promoter Score tracks whether Tipalti's customers would recommend using the product based on a scale of -100 to 100.

Tipalti Overall NPS

NPS

63%	Promoters
14%	Passives
23%	Detractors

Tipalti NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 52	Mar 2023	52
May 2023 52	May 2023	52
Aug 2023 54	Aug 2023	54
Sep 2023 55	Sep 2023	55
Nov 2023 51	Nov 2023	51
Jan 2024 52	Jan 2024	52
Feb 2024 48	Feb 2024	48
Apr 2024 46	Apr 2024	46
May 2024 44	May 2024	44
Jun 2024 39	Jun 2024	39
Sep 2024 37	Sep 2024	37
Mar 2025 39	Mar 2025	39

How Other Brands Compare

Tipalti is ranked first for NPS among its competitors. Stripe and BILL come in second and third, with Coupa Software coming in at #4. Among those competitors, it is the lowest valued company behind Stripe.

	Tipalti	Stripe	Coupa Software	BILL
Global Ranking	#-	#133	#-	#-
NPS	40	26	13	20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$400.00M	$35.00B	$19.11B	$15.16B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tipalti NPS by Gender

Tipalti's NPS was rated 57 by Male customers on Comparably.

Male

Tipalti's NPS was rated 57 by Male customers on Comparably.

71%

Promoters

15%

Passives

14%

Detractors

Female

N/A

Tipalti's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Tipalti NPS by Ethnicity

Tipalti's NPS was rated 40 points by African American/Black customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 40	African American/Black	40

Tipalti NPS by Age

Tipalti's NPS was rated 0 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

34%

33%

Tipalti NPS by Usage

Tipalti's NPS was rated the highest by customers who have used Tipalti's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 62	1 to 2 Years	62
2 to 5 Years 75	2 to 5 Years	75

Tipalti NPS vs. Competitors

Compared to its competitors, Tipalti's NPS is rated right above TransferWise, and is preceded by AvidXchange.

COMPANY		NPS Score
	Stampli	75
	Payment Rails	58
	AvidXchange	46
	Tipalti	40
	TransferWise	30
	Stripe	26
	BILL	20
	Coupa Software	13
	MineralTree, Inc	N/A
	Airbase	N/A
	Payoneer	-5
	Hyperwallet Systems	-34

Tipalti Customer Reviews

Tipalti Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Tipalti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Tipalti Customer Loyalty Score by Gender

Tipalti's Customer Loyalty score was rated 74 by Male customers on Comparably.

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Male

74%

Yes

Female

N/A

Yes

Tipalti Customer Loyalty Score by Ethnicity

Tipalti's Customer Loyalty score was rated 82% by African American/Black customers on Comparably.

% who answered "Yes"

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out of 100

African American/Black

Tipalti Customer Loyalty Score by Age

Tipalti's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%

Tipalti Customer Loyalty Score by Usage

Tipalti's Customer Loyalty score was rated 64% by customers who have used Tipalti's products/services for Less than 1 Year.

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Less than 1 Year	64%

Tipalti Customer Loyalty Score by Industry

Tipalti's Customer Loyalty score was rated 100% by Accounting industry customers.

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Accounting	100%

Tipalti Customer Loyalty vs. Competitors

Compared to its competitors, Tipalti's Customer Loyalty score is rated right above Stripe, and is preceded by Stampli.

COMPANY		Customer Loyalty Score
	Stampli	100%
	Tipalti	77%
	Stripe	77%
	BILL	76%
	TransferWise	74%
	Coupa Software	74%
	AvidXchange	72%
	Payoneer	72%
	Hyperwallet Systems	55%
	Payment Rails	N/A
	MineralTree, Inc	N/A
	Airbase	N/A

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Tipalti Product Quality

4.1/5

Tipalti has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Tipalti Product Information

Tipalti serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Tipalti supports Web devices and offers products for small, medium, and large sized businesses.

Tipalti’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Tipalti's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Tipalti the lowest at 3.1.

Website: http://www.tipalti.com

Company Size: 501-1,000 Employees

Industry

Tech

FinTech

SaaS

Languages Supported

English

Dutch

French

German

Portuguese

Spanish

Chinese (Simplified)

Japanese

Italian

Korean

Russian

Product Type

Payment Management Software

Payment Gateway Software

Vendor Management Software

Financial Fraud Detection Software

Affiliate Marketing Software

Accounts Payable Software

Billing & Invoicing Software

Financial Risk Management Software

Financial Reporting Software

Tax Management Software

Currency Exchange Software

Sales Commission Software

Banking System Software

Trading Software

Banking & Financial Software

Quick Insights into Tipalti Product Quality

Tipalti's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Marketing, Advertising and Research industry.

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Ranked Tipalti Product Quality the Highest

Accounting	4.7
1 to 2 Years	4.6
African American/Black	4.6

Ranked Tipalti Product Quality the Lowest

Less than 1 Year	4
Marketing, Advertising and Research	3.1

Tipalti Product Quality Score by Gender

Tipalti's Product Quality score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Tipalti Product Quality Score by Ethnicity

Tipalti's Product Quality score was rated 4.6 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.6	African American/Black	4.6

Tipalti Product Quality Score by Age

Tipalti's Product Quality score was rated 3.1 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.1	31-35	3.1

Tipalti Product Quality Score by Usage

Tipalti's Product Quality score was rated the highest by customers who have used Tipalti's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4
1 to 2 Years	4.6
2 to 5 Years	4.6

Tipalti Product Quality Score by Industry

Tipalti's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech	4.1
Accounting	4.7
Marketing, Advertising and Research	3.1

Tipalti Product Quality vs. Competitors

Compared to its competitors, Tipalti's Product Quality score is rated right above Stripe, and is preceded by AvidXchange.

COMPANY		Product Quality Score
	Stampli	4.6/5
	Payment Rails	4.3/5
	AvidXchange	4.3/5
	Tipalti	4.1/5
	Stripe	3.8/5
	TransferWise	3.7/5
	Coupa Software	3.7/5
	BILL	3.3/5
	Payoneer	3.1/5
	Hyperwallet Systems	2.5/5
	MineralTree, Inc	N/A
	Airbase	N/A

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Tipalti Pricing

Tipalti ROI & Value For Money

4.3/5

Tipalti has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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Tipalti Pricing Plans

Tipalti has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from Tipalti.

Who Uses Tipalti?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Tipalti ROI

Tipalti's ROI score was rated highest by Male customers, and rated lowest by customers from the Marketing, Advertising and Research industry.

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Ranked Tipalti ROI the Highest

Male	4.5
Accounting	4.2
African American/Black	4.2

Ranked Tipalti ROI the Lowest

Marketing, Advertising and Research	3.3

Tipalti ROI Score by Gender

Tipalti's ROI score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Tipalti ROI Score by Ethnicity

Tipalti's ROI score was rated 4.2 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.2	African American/Black	4.2

Tipalti ROI Score by Age

Tipalti's ROI score was rated 3.1 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.1	31-35	3.1

Tipalti ROI Score by Usage

Tipalti's ROI score was rated 3.4 stars by customers who have used Tipalti's products/services for Less than 1 Year.

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Less than 1 Year	3.4

Tipalti ROI Score by Industry

Tipalti's ROI score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech	4
Accounting	4.2
Marketing, Advertising and Research	3.3

Tipalti Pricing vs. Competitors

Compared to its competitors, Tipalti's ROI score is rated right above Stripe, and is preceded by AvidXchange.

COMPANY		Pricing Score
	Stampli	4.6/5
	Payment Rails	4.4/5
	AvidXchange	4.4/5
	Tipalti	4.3/5
	Stripe	3.7/5
	TransferWise	3.6/5
	Coupa Software	3.5/5
	BILL	3.4/5
	Payoneer	3.2/5
	Hyperwallet Systems	2.5/5
	MineralTree, Inc	N/A
	Airbase	N/A

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Tipalti Customer Satisfaction (CSAT)

Tipalti Customer Satisfaction (CSAT) Score

80 / 100

Tipalti has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	54%
Satisfied	26%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	8%
Very Dissatisfied	8%

Very Satisfied

54%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Tipalti Customer Satisfaction

Tipalti's Customer Satisfaction score was rated highest by customers from the Accounting industry.

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Ranked Tipalti Customer Satisfaction the Highest

Accounting	100%
African American/Black	100%
Male	100%

Tipalti Customer Satisfaction Score by Gender

Tipalti's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	80%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Tipalti Customer Satisfaction Score by Ethnicity

African American/Black
100%

CSAT according to African American/Black

Tipalti's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Tipalti Customer Satisfaction Score by Usage

Tipalti's Customer Satisfaction score was rated 75 points by customers who have used Tipalti's products/services for Less than 1 Year.

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Less than 1 Year	75

Tipalti Customer Satisfaction Score by Industry

Tipalti's Customer Satisfaction score was rated 100 points by Accounting industry customers.

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			"label": "Accounting",
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			"scoreClassName": "max",
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Accounting	100

Tipalti Customer Satisfaction vs. Competitors

Compared to its competitors, Tipalti's Customer Satisfaction score is rated right above TransferWise, and is preceded by AvidXchange.

COMPANY		Customer Satisfaction (CSAT) Score
	Stampli	100%
	AvidXchange	88%
	Tipalti	80%
	TransferWise	76%
	Coupa Software	71%
	Stripe	68%
	BILL	57%
	Payoneer	45%
	Hyperwallet Systems	34%
	Payment Rails	0%
	MineralTree, Inc	0%
	Airbase	0%

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Tipalti Customer Service

3.9/5

Tipalti has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Tipalti's Customer Service

Address

1810 Gateway Dr Ste 300, San Mateo, CA 94404

Website

http://www.tipalti.com

Phone Number

+1 800-305-3550

Tipalti's Social Links

Quick Insights into Tipalti Customer Service

Tipalti's Customer Service score was rated highest by Male customers.

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Ranked Tipalti Customer Service the Highest

Male	4.5
Accounting	4.2
African American/Black	4.2

Tipalti Customer Service Score by Gender

Tipalti's Customer Service score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Tipalti Customer Service Score by Ethnicity

Tipalti's Customer Service score was rated 4.2 stars by African American/Black customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 4.2	African American/Black	4.2

Tipalti Customer Service Score by Age

Tipalti's Customer Service score was rated 3.1 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 3.1	31-35	3.1

Tipalti Customer Service Score by Usage

Tipalti's Customer Service score was rated 3.4 stars by customers who have used Tipalti's products/services for Less than 1 Year.

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Less than 1 Year	3.4

Tipalti Customer Service Score by Industry

Tipalti's Customer Service score was rated 4.2 stars by Accounting industry customers.

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Accounting	4.2

Tipalti Customer Service vs. Competitors

Compared to its competitors, Tipalti's Customer Service score is rated right above Stripe, and is preceded by AvidXchange.

COMPANY		Customer Service Score
	Stampli	5/5
	Payment Rails	5/5
	AvidXchange	4.3/5
	Tipalti	3.9/5
	Stripe	3.6/5
	TransferWise	3.6/5
	Coupa Software	3.5/5
	BILL	3.2/5
	Payoneer	2.8/5
	Hyperwallet Systems	1.5/5
	MineralTree, Inc	N/A
	Airbase	N/A

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Tipalti as an Employer

4.5/5

Tipalti has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Tipalti

Chen Amit

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tipalti scored a 40 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Tipalti would recommend the brand to a friend. ENPS measures how likely Tipalti employees would recommend working at Tipalti to a friend.

Net Promoter Score

NPS Score

63%	Promoters
14%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
17%	Passive
23%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail