-100
NPS
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Brand Page
Skrill
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About Skrill's Brand
Provider of online payment services intended to make digital payments simple, secure and quick. The company develops payment network, digital wallet services, direct payment processing services, mobile payment applications and online bill payment services, enabling both consumer and businesses to make digital payments such as depositing funds on a gaming site, buying online or sending money to family and friends secured and quickly. Among its major competitors, Skrill is ranked in 7th place for NPS while Neteller is 1st, and Century Business Solutions is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Skrill Ranking
- #4 / 4 of its competitors
Skrill NPS
Skrill's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Skrill's customers would recommend using the product based on a scale of -100 to 100.
Skrill Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Skrill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
How Other Brands Compare
Skrill is ranked #4 for NPS among its competitors. Stripe and PayPal come in first and second, with Bet365 coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skrill Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Skrill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skrill Customer Loyalty vs. Competitors
Compared to its competitors, Skrill's Customer Loyalty score is rated right above Neteller, and is preceded by Klarna.
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VS
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Skrill Product Quality
1.5/5
Skrill has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Skrill Product Information
Skrill’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.skrill.com
- Company Size
- 501-1,000 Employees
Skrill Product Quality vs. Competitors
Compared to its competitors, Skrill's Product Quality score is rated right above Neteller, and is preceded by Bet365.
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VS
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Skrill Pricing
Skrill ROI & Value For Money
1.5/5
Skrill has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Skrill Pricing vs. Competitors
Compared to its competitors, Skrill's ROI score is rated right above Neteller, and is preceded by Bet365.
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VS
Sign Up for Brand Profile PRO to get the full Skrill ROI vs. Competitors data and gain insights into your customers today.
Skrill Customer Service
1.5/5
Skrill has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Skrill's Customer Service
Address
Floor 27, London, E14 5LQ Bahamas
Website
www.skrill.com
Skrill Customer Service vs. Competitors
Compared to its competitors, Skrill's Customer Service score is rated right above Neteller, and is preceded by Bet365.
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