25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fuel Cycle
Marketing or Exec? Claim Your Free Account
About Fuel Cycle's Brand
A cutting-edge insights platform designed to empower legendary brands with decision intelligence. Among its major competitors, Fuel Cycle is ranked in 4th place for NPS while C Space is 1st, and Alida is 2nd.Their current valuation is $95.00M
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Fuel Cycle Ranking
- #4 / 4 of its competitors
Fuel Cycle NPS
Fuel Cycle's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Fuel Cycle's customers would recommend using the product based on a scale of -100 to 100.
Fuel Cycle Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Fuel Cycle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 25 | Oct 2023 | 25 |
How Other Brands Compare
Fuel Cycle is ranked #4 for NPS among its competitors. C Space and Alida come in first and second, with Qualtrics coming in at third. Among those competitors, it is the lowest valued company behind Qualtrics.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fuel Cycle NPS vs. Competitors
Compared to its competitors, Fuel Cycle's NPS is rated right below Qualtrics.
| COMPANY | NPS Score | |
|---|---|---|
 | C Space | 70 |
 | Alida | 49 |
 | Qualtrics | 37 |
| Fuel Cycle | 25 |
Fuel Cycle Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Fuel Cycle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fuel Cycle Customer Loyalty vs. Competitors
Compared to its competitors, Fuel Cycle's Customer Loyalty score is rated right above Qualtrics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fuel Cycle | 85% |
| Qualtrics | 83% |
| C Space | 78% |
| Alida | 55% |
Unlock Fuel Cycle Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fuel Cycle Customer Loyalty vs. Competitors data and gain insights into your customers today.
Fuel Cycle Product Quality
3.6/5
Fuel Cycle has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fuel Cycle's overall Product Quality score rated by its users and customers.
Fuel Cycle Product Information
Fuel Cycle’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.fuelcycle.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Fuel Cycle Product Quality vs. Competitors
Compared to its competitors, Fuel Cycle's Product Quality score is rated right below Alida.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qualtrics | 4.1/5 |
| C Space | 4/5 |
| Alida | 4/5 |
| Fuel Cycle | 3.6/5 |
Unlock Fuel Cycle Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fuel Cycle Product Quality vs. Competitors data and gain insights into your customers today.
Fuel Cycle Pricing
Fuel Cycle ROI & Value For Money
3.5/5
Fuel Cycle has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fuel Cycle's overall ROI score rated by its users and customers.
Fuel Cycle Pricing vs. Competitors
Compared to its competitors, Fuel Cycle's ROI score is rated right below Alida.
| COMPANY | Pricing Score | |
|---|---|---|
| Qualtrics | 3.9/5 |
| C Space | 3.8/5 |
| Alida | 3.7/5 |
| Fuel Cycle | 3.5/5 |
Unlock Fuel Cycle ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fuel Cycle ROI vs. Competitors data and gain insights into your customers today.
Fuel Cycle Customer Satisfaction (CSAT)
Fuel Cycle Customer Satisfaction (CSAT) Score
67 / 100
Fuel Cycle has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fuel Cycle Customer Satisfaction vs. Competitors
Compared to its competitors, Fuel Cycle's Customer Satisfaction score is rated right below Qualtrics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alida | 100% |
| C Space | 78% |
| Qualtrics | 68% |
| Fuel Cycle | 67% |
Unlock Fuel Cycle Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fuel Cycle Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Fuel Cycle Customer Service
3.5/5
Fuel Cycle has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fuel Cycle's overall Customer Service score rated by its users and customers.
About Fuel Cycle's Customer Service
Address
11859 Wilshire Blvd, Los Angeles, CA 90025
Website
http://www.fuelcycle.com
Phone Number
3235545600
Fuel Cycle's Social Links
Fuel Cycle Customer Service vs. Competitors
Compared to its competitors, Fuel Cycle's Customer Service score is rated right below Alida.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qualtrics | 4/5 |
| C Space | 3.8/5 |
| Alida | 3.7/5 |
| Fuel Cycle | 3.5/5 |
Unlock Fuel Cycle Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fuel Cycle Customer Service vs. Competitors data and gain insights into your customers today.
Fuel Cycle as an Employer
4.6/5
Fuel Cycle has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fuel Cycle scored a 25 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Fuel Cycle would recommend the brand to a friend. ENPS measures how likely Fuel Cycle employees would recommend working at Fuel Cycle to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 71% | Promoters |
|---|---|
| 21% | Passive |
| 8% | Detractors |
