100
NPS
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Fugue, Inc.
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About Fugue, Inc. Brand
Among its major competitors, Fugue, Inc. is ranked in 1st place for NPS while Nutanix is 2nd, and IBM is 3rd.Their current valuation is $200.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Fugue, Inc. Ranking
- #1 / 4 of its competitors
Fugue, Inc. NPS
Fugue, Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fugue, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Fugue, Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fugue, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
How Other Brands Compare
Fugue, Inc. is ranked first for NPS among its competitors. Nutanix and IBM come in second and third, with Oracle coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fugue, Inc. NPS vs. Competitors
Compared to its competitors, Fugue, Inc.'s NPS is rated right above Nutanix.
| COMPANY | NPS Score | |
|---|---|---|
| Fugue, Inc. | 100 |
 | Nutanix | 42 |
 | IBM | 26 |
 | Oracle | 11 |
Fugue, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fugue, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fugue, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Fugue, Inc.'s Customer Loyalty score is rated right above Nutanix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fugue, Inc. | 100% |
| Nutanix | 85% |
| IBM | 79% |
| Oracle | 72% |
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Fugue, Inc. Product Quality
5/5
Fugue, Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Fugue, Inc. Product Information
Fugue, Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://fugue.co/
- Company Size
- 51-200 Employees
Industry
Tech
Computer Software
Fugue, Inc. Product Quality vs. Competitors
Compared to its competitors, Fugue, Inc.'s Product Quality score is rated right above Nutanix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fugue, Inc. | 5/5 |
| Nutanix | 4.1/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
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Fugue, Inc. Pricing
Fugue, Inc. ROI & Value For Money
5/5
Fugue, Inc. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Fugue, Inc. Pricing vs. Competitors
Compared to its competitors, Fugue, Inc.'s ROI score is rated right above Nutanix.
| COMPANY | Pricing Score | |
|---|---|---|
| Fugue, Inc. | 5/5 |
| Nutanix | 4/5 |
| IBM | 3.8/5 |
| Oracle | 3.7/5 |
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Fugue, Inc. Customer Service
5/5
Fugue, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Fugue, Inc.'s Customer Service
Website
https://fugue.co/
Fugue, Inc. Customer Service vs. Competitors
Compared to its competitors, Fugue, Inc.'s Customer Service score is rated right above Nutanix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fugue, Inc. | 5/5 |
| Nutanix | 4.1/5 |
| IBM | 3.9/5 |
| Oracle | 3.6/5 |
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Consumer vs. Employees
Fugue, Inc. scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Fugue, Inc. would recommend the brand to a friend. ENPS measures how likely Fugue, Inc. employees would recommend working at Fugue, Inc. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
