61
NPS
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Brand Page
Funraise
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About Funraise's Brand
Funraise provides exceptional, innovative, and friendly fundraising technology. Built on a foundation of nonprofit experience and innovation, our state-of-the-art platform integrates every critical aspect of fundraising management into a single platform to make it enjoyable for organizations to create impact around the world. We believe in the organizations that we support and are proud to be part of the relationships that they build with their donors. That’s why organizations like Red Nose Day (Comic Relief) and National Wildlife Federation trust us to power their fundraising. Our philosophy is simple: we’re all in this together. Our team is growing and we're looking for candidates across a number of disciplines from Customer Success, Account Executives, Software Development, and Marketing. Take a peek: https://www.funraise.io/jobs. Among its major competitors, Funraise is ranked in 1st place for NPS while Classy is 2nd, and Blackbaud is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3/5
Customer Service
Funraise Ranking
- #1 / 3 of its competitors
Funraise NPS
Funraise's Net Promoter Score (NPS) is a 61 with 75% Promoters, 11% Passives, and 14% Detractors. Net Promoter Score tracks whether Funraise's customers would recommend using the product based on a scale of -100 to 100.
Funraise Overall NPS
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
Funraise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Aug 2023 61 | Aug 2023 | 61 |
How Other Brands Compare
Funraise is ranked first for NPS among its competitors. Classy and Blackbaud come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Funraise NPS by Usage
Funraise's NPS was rated the highest by customers who have used Funraise's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
Funraise Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Funraise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Funraise Customer Loyalty vs. Competitors
Compared to its competitors, Funraise's Customer Loyalty score is rated right below Blackbaud.
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Funraise Product Quality
4.1/5
Funraise has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Funraise Product Information
Funraise serves markets in the United States.
Funraise’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://funraise.io
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Non-Profit
Languages Supported
English
Product Type
Fundraising Software
Nonprofit CRM Software
Donation Management Software
Funraise Product Quality vs. Competitors
Compared to its competitors, Funraise's Product Quality score is rated right above Classy.
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Funraise Pricing
Funraise ROI & Value For Money
4/5
Funraise has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Funraise Pricing Plans
Starting from $349/month, Funraise uses a subscription model.
Funraise Pricing vs. Competitors
Compared to its competitors, Funraise's ROI score is rated right above Blackbaud.
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Funraise Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Funraise Customer Satisfaction vs. Competitors
Compared to its competitors, Funraise's Customer Satisfaction score is rated right below Blackbaud.
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Funraise Customer Service
3/5
Funraise has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Funraise's Customer Service
Address
2973 Harbor Blvd., #564, Costa Mesa, CA 92626
Website
https://funraise.io
Phone Number
(714) 707-9144
Funraise Customer Service vs. Competitors
Compared to its competitors, Funraise's Customer Service score is rated right below Classy.
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