20
NPS
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FutureDial
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About FutureDial's Brand
FutureDial is a software company that provides personal computer and cloud-based software solutions. Among its major competitors, FutureDial is ranked in 2nd place for NPS while GoTo is 1st, and Mitel Networks is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
FutureDial Ranking
- #2 / 4 of its competitors
FutureDial NPS
FutureDial's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether FutureDial's customers would recommend using the product based on a scale of -100 to 100.
FutureDial Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
FutureDial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jun 2023 33 | Jun 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
Feb 2024 20 | Feb 2024 | 20 |
How Other Brands Compare
FutureDial is ranked second for NPS among its competitors. GoTo and Mitel Networks come in first and third, with Pervacio coming in at #4.
FutureDial |  GoTo |  Mitel Networks |  Pervacio | |
| Global Ranking | #- | #291 | #- | #- |
| NPS | 20 | 59 | 12 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Negative | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.22B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FutureDial NPS vs. Competitors
Compared to its competitors, FutureDial's NPS is rated right above Mitel Networks, and is preceded by GoTo.
| COMPANY | NPS Score | |
|---|---|---|
| GoTo | 59 |
| FutureDial | 20 |
| Mitel Networks | 12 |
| Pervacio | N/A |
 | Airfox | N/A |
FutureDial Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of FutureDial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FutureDial Customer Loyalty vs. Competitors
Compared to its competitors, FutureDial's Customer Loyalty score is rated right above Pervacio, and is preceded by Mitel Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GoTo | 88% |
| Mitel Networks | 71% |
| FutureDial | 68% |
| Pervacio | N/A |
| Airfox | N/A |
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FutureDial Product Quality
3.7/5
FutureDial has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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FutureDial Product Information
FutureDial’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.futuredial.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Mobile App
SaaS
FutureDial Product Quality vs. Competitors
Compared to its competitors, FutureDial's Product Quality score is rated right above Mitel Networks, and is preceded by GoTo.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoTo | 4.4/5 |
| FutureDial | 3.7/5 |
| Mitel Networks | 3.4/5 |
| Pervacio | 1.5/5 |
| Airfox | N/A |
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FutureDial Pricing
FutureDial ROI & Value For Money
3.7/5
FutureDial has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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FutureDial Pricing vs. Competitors
Compared to its competitors, FutureDial's ROI score is rated right above Mitel Networks, and is preceded by GoTo.
| COMPANY | Pricing Score | |
|---|---|---|
| GoTo | 4.4/5 |
| FutureDial | 3.7/5 |
| Mitel Networks | 3.4/5 |
| Pervacio | N/A |
| Airfox | N/A |
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FutureDial Customer Satisfaction (CSAT)
FutureDial Customer Satisfaction (CSAT) Score
100 / 100
FutureDial has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FutureDial Customer Satisfaction vs. Competitors
Compared to its competitors, FutureDial's Customer Satisfaction score is rated right above GoTo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FutureDial | 100% |
| GoTo | 89% |
| Mitel Networks | 46% |
| Pervacio | 0% |
| Airfox | 0% |
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FutureDial Customer Service
3.7/5
FutureDial has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About FutureDial's Customer Service
Address
392 Potrero Avenue, Sunnyvale, CA
Website
http://www.futuredial.com/
Phone Number
14082458885
FutureDial Customer Service vs. Competitors
Compared to its competitors, FutureDial's Customer Service score is rated right above Mitel Networks, and is preceded by GoTo.
| COMPANY | Customer Service Score | |
|---|---|---|
| GoTo | 4.3/5 |
| FutureDial | 3.7/5 |
| Mitel Networks | 3.2/5 |
| Pervacio | N/A |
| Airfox | N/A |
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FutureDial as an Employer
2.8/5
FutureDial has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
FutureDial scored a 20 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of FutureDial would recommend the brand to a friend. ENPS measures how likely FutureDial employees would recommend working at FutureDial to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
