100
NPS
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Gaiam
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About Gaiam's Brand
Gaiam is a provider of information goods and services to customers who value the environment. Among its major competitors, Gaiam is ranked in 1st place for NPS while lululemon is 2nd, and Target is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Gaiam Ranking
- #1 / 4 of its competitors
Gaiam NPS
Gaiam's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Gaiam's customers would recommend using the product based on a scale of -100 to 100.
Gaiam Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Gaiam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gaiam Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gaiam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gaiam Customer Loyalty vs. Competitors
Compared to its competitors, Gaiam's Customer Loyalty score is rated right above lululemon.
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Gaiam Product Quality
5/5
Gaiam has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Gaiam Product Information
Gaiam’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.gaiam.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Healthcare
Marketplaces
SaaS
Sports & Entertainment
Gaiam Product Quality vs. Competitors
Compared to its competitors, Gaiam's Product Quality score is rated right above lululemon.
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Gaiam Pricing
Gaiam ROI & Value For Money
4/5
Gaiam has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Gaiam Pricing vs. Competitors
Compared to its competitors, Gaiam's ROI score is rated right above lululemon.
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Gaiam Customer Satisfaction (CSAT)
Gaiam Customer Satisfaction (CSAT) Score
100 / 100
Gaiam has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gaiam Customer Satisfaction vs. Competitors
Compared to its competitors, Gaiam's Customer Satisfaction score is rated right above lululemon.
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Gaiam Customer Service
4/5
Gaiam has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gaiam's Customer Service
Address
833 W. South Boulder Rd., Boulder, CO
Website
http://www.gaiam.com/
Phone Number
(303)222-3600
Gaiam Customer Service vs. Competitors
Compared to its competitors, Gaiam's Customer Service score is rated right above Target, and is preceded by lululemon.
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