50
NPS
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Galp Energia
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About Galp Energia's Brand
Operator of an oil and gas company. The company is an integrated energy enterprise that focuses on the exploration and extraction of oil and natural gas from sites across four continents and 13 countries. Among its major competitors, Galp Energia is ranked in 1st place for NPS while MGE Energy is 2nd, and BP is 3rd.Their current valuation is $9.03B
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Galp Energia Ranking
- #1 / 4 of its competitors
Galp Energia NPS
Galp Energia's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Galp Energia's customers would recommend using the product based on a scale of -100 to 100.
Galp Energia Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Galp Energia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Nov 2021 50 | Nov 2021 | 50 |
How Other Brands Compare
Galp Energia is ranked first for NPS among its competitors. BP and EDP Energias de Portugal come in second and third, with Pacific Ethanol coming in at #4. Among those competitors, it is the second most valued company behind EDP Energias de Portugal.
Galp Energia |  BP |  EDP Energias de Portugal |  Pacific Ethanol | |
| Global Ranking | #- | #178 | #- | #- |
| NPS | 50 | 19 | 0 | - |
| Valuation Updated every 24 hours for public companies | $9.03B | $641.41M | $23.31B | $490.33M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Galp Energia NPS vs. Competitors
Compared to its competitors, Galp Energia's NPS is rated right above MGE Energy.
| COMPANY | NPS Score | |
|---|---|---|
| Galp Energia | 50 |
 | MGE Energy | 25 |
| BP | 19 |
| EDP Energias de Portugal | 0 |
 | Repsol SA | N/A |
Galp Energia Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Galp Energia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Galp Energia Customer Loyalty vs. Competitors
Compared to its competitors, Galp Energia's Customer Loyalty score is rated right above Repsol SA, and is preceded by BP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EDP Energias de Portugal | 100% |
| MGE Energy | 79% |
| BP | 75% |
| Galp Energia | 55% |
| Repsol SA | N/A |
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Galp Energia Product Quality
4.5/5
Galp Energia has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Galp Energia Product Information
Galp Energia’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.galpenergia.com
- Company Size
- 5,001-10,000 Employees
Galp Energia Product Quality vs. Competitors
Compared to its competitors, Galp Energia's Product Quality score is rated right above MGE Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Galp Energia | 4.5/5 |
| MGE Energy | 3.8/5 |
| BP | 3.8/5 |
| EDP Energias de Portugal | 2.5/5 |
| Repsol SA | N/A |
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Galp Energia Pricing
Galp Energia ROI & Value For Money
4.2/5
Galp Energia has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Galp Energia Pricing vs. Competitors
Compared to its competitors, Galp Energia's ROI score is rated right above BP, and is preceded by EDP Energias de Portugal.
| COMPANY | Pricing Score | |
|---|---|---|
| EDP Energias de Portugal | 4.5/5 |
| Galp Energia | 4.2/5 |
| BP | 3.7/5 |
| MGE Energy | 3.6/5 |
| Repsol SA | N/A |
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Galp Energia Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Galp Energia Customer Satisfaction vs. Competitors
Compared to its competitors, Galp Energia's Customer Satisfaction score is rated right above EDP Energias de Portugal, and is preceded by MGE Energy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BP | 77% |
| MGE Energy | 75% |
| Galp Energia | 0% |
| EDP Energias de Portugal | 0% |
| Repsol SA | 0% |
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Galp Energia Customer Service
4.5/5
Galp Energia has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Galp Energia's Customer Service
Address
, Lisbon, 1600
Website
www.galpenergia.com
Phone Number
7
Galp Energia Customer Service vs. Competitors
Compared to its competitors, Galp Energia's Customer Service score is rated right above EDP Energias de Portugal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Galp Energia | 4.5/5 |
| EDP Energias de Portugal | 4.5/5 |
| MGE Energy | 4/5 |
| BP | 3.8/5 |
| Repsol SA | N/A |
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Consumer vs. Employees
Galp Energia scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Galp Energia would recommend the brand to a friend. ENPS measures how likely Galp Energia employees would recommend working at Galp Energia to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
