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NPS
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Galvanize
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About Galvanize's Brand
A network of modern, urban campuses where anyone can access the skills, knowledge, and network you need to make an impact. Among its major competitors, Galvanize is ranked in 4th place for NPS while Mindflash is 1st, and General Assembly is 2nd.Their current valuation is $1.29B
Brand at a Glance
92%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Galvanize Ranking
- #4 / 4 of its competitors
Galvanize NPS
Galvanize's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Galvanize's customers would recommend using the product based on a scale of -100 to 100.
Galvanize Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Galvanize NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Dec 2020 0 | Dec 2020 | 0 |
Jun 2021 -33 | Jun 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 20 | Jan 2022 | 20 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -11 | May 2022 | -11 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Galvanize is ranked #4 for NPS among its competitors. Mindflash and General Assembly come in first and second, with WeWork coming in at third. Among those competitors, it is the lowest valued company behind General Assembly.
Galvanize |  WeWork |  General Assembly |  Mindflash | |
| Global Ranking | #- | #541 | #- | #- |
| NPS | 0 | 6 | 26 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.29B | - | $11.23B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Galvanize NPS vs. Competitors
Compared to its competitors, Galvanize's NPS is rated right above 1776, and is preceded by WeWork.
| COMPANY | NPS Score | |
|---|---|---|
| Mindflash | 40 |
| General Assembly | 26 |
| WeWork | 6 |
| Galvanize | 0 |
 | 1776 | N/A |
Galvanize Customer Reviews
Out of the 2 Galvanize customer reviews 2 were positive and 0 were constructive. Galvanize customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Galvanize Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Galvanize users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Galvanize Customer Loyalty Score by Industry
Galvanize's Customer Loyalty score was rated 100% by Tech industry customers.
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Galvanize Customer Loyalty vs. Competitors
Compared to its competitors, Galvanize's Customer Loyalty score is rated right above General Assembly.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Galvanize | 92% |
| General Assembly | 73% |
| WeWork | 66% |
| Mindflash | N/A |
| 1776 | N/A |
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Galvanize Product Quality
3.8/5
Galvanize has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Galvanize Product Information
Galvanize’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Galvanize's product the highest.
- Website
- http://galvanize.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
Quick Insights into Galvanize Product Quality
Galvanize's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Galvanize Product Quality the Highest
Galvanize Product Quality Score by Industry
Galvanize's Product Quality score was rated 4.1 stars by Tech industry customers.
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Galvanize Product Quality vs. Competitors
Compared to its competitors, Galvanize's Product Quality score is rated right above General Assembly, and is preceded by Mindflash.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mindflash | 4/5 |
| Galvanize | 3.8/5 |
| General Assembly | 3.6/5 |
| WeWork | 3.6/5 |
| 1776 | N/A |
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Galvanize Pricing
Galvanize ROI & Value For Money
3.4/5
Galvanize has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Galvanize Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Galvanize ROI
Galvanize's ROI score was rated highest by customers from the Tech industry.
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Ranked Galvanize ROI the Highest
Galvanize ROI Score by Industry
Galvanize's ROI score was rated 3.9 stars by Tech industry customers.
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Galvanize Pricing vs. Competitors
Compared to its competitors, Galvanize's ROI score is rated right above 1776, and is preceded by WeWork.
| COMPANY | Pricing Score | |
|---|---|---|
| Mindflash | 4.1/5 |
| General Assembly | 3.6/5 |
| WeWork | 3.5/5 |
| Galvanize | 3.4/5 |
| 1776 | N/A |
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Galvanize Customer Satisfaction (CSAT)
Galvanize Customer Satisfaction (CSAT) Score
86 / 100
Galvanize has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Galvanize Customer Satisfaction
Galvanize's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Galvanize Customer Satisfaction the Highest
Galvanize Customer Satisfaction Score by Industry
Galvanize's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Galvanize Customer Satisfaction vs. Competitors
Compared to its competitors, Galvanize's Customer Satisfaction score is rated right above General Assembly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Galvanize | 86% |
| General Assembly | 70% |
| WeWork | 70% |
| Mindflash | 0% |
| 1776 | 0% |
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Galvanize Customer Service
3.8/5
Galvanize has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Galvanize's Customer Service
Address
1062 Delaware Street, Denver, CO 80204
Website
http://galvanize.com
Phone Number
(303) 823-4170
Galvanize's Social Links
Quick Insights into Galvanize Customer Service
Galvanize's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Galvanize Customer Service the Highest
Galvanize Customer Service Score by Industry
Galvanize's Customer Service score was rated 4.4 stars by Tech industry customers.
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Galvanize Customer Service vs. Competitors
Compared to its competitors, Galvanize's Customer Service score is rated right above General Assembly, and is preceded by Mindflash.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mindflash | 5/5 |
| Galvanize | 3.8/5 |
| General Assembly | 3.8/5 |
| WeWork | 3.6/5 |
| 1776 | N/A |
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Galvanize as an Employer
2.5/5
Galvanize has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Galvanize scored a 0 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Galvanize would recommend the brand to a friend. ENPS measures how likely Galvanize employees would recommend working at Galvanize to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
