57
NPS
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Garuda Indonesia
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About Garuda Indonesia's Brand
Provider of airline travel. Among its major competitors, Garuda Indonesia is ranked in 1st place for NPS while Singapore Airlines is 2nd, and Traveloka is 3rd.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
Garuda Indonesia Ranking
- #1 / 4 of its competitors
Garuda Indonesia NPS
Garuda Indonesia's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Garuda Indonesia's customers would recommend using the product based on a scale of -100 to 100.
Garuda Indonesia Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Garuda Indonesia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Oct 2024 50 | Oct 2024 | 50 |
Dec 2024 60 | Dec 2024 | 60 |
Mar 2025 67 | Mar 2025 | 67 |
Dec 2025 57 | Dec 2025 | 57 |
How Other Brands Compare
Garuda Indonesia is ranked first for NPS among its competitors. Singapore Airlines and Traveloka come in second and third, with AirAsia coming in at #4.
Garuda Indonesia |  AirAsia |  Singapore Airlines |  Traveloka | |
| Global Ranking | #- | #880 | #- | #- |
| NPS | 57 | 20 | 46 | 24 |
| Valuation Updated every 24 hours for public companies | - | - | $12.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Garuda Indonesia NPS by Ethnicity
Garuda Indonesia's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Garuda Indonesia NPS vs. Competitors
Compared to its competitors, Garuda Indonesia's NPS is rated right above Singapore Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Garuda Indonesia | 57 |
| Singapore Airlines | 46 |
| Traveloka | 24 |
| AirAsia | 20 |
Garuda Indonesia Customer Reviews
Out of the 2 Garuda Indonesia customer reviews 2 were positive and 0 were constructive. Garuda Indonesia customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Garuda Indonesia Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Garuda Indonesia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Garuda Indonesia Customer Loyalty Score by Ethnicity
Garuda Indonesia's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Garuda Indonesia Customer Loyalty vs. Competitors
Compared to its competitors, Garuda Indonesia's Customer Loyalty score is rated right above AirAsia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Garuda Indonesia | 89% |
| AirAsia | 79% |
| Singapore Airlines | 76% |
| Traveloka | 67% |
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Garuda Indonesia Product Quality
4.1/5
Garuda Indonesia has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Garuda Indonesia Product Information
Garuda Indonesia’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.garuda-indonesia.com
- Company Size
- 10,000+ Employees
Quick Insights into Garuda Indonesia Product Quality
Garuda Indonesia's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Garuda Indonesia Product Quality the Highest
Garuda Indonesia Product Quality Score by Ethnicity
Garuda Indonesia's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Garuda Indonesia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Garuda Indonesia Product Quality vs. Competitors
Compared to its competitors, Garuda Indonesia's Product Quality score is rated right above Traveloka, and is preceded by Singapore Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Singapore Airlines | 4.2/5 |
| Garuda Indonesia | 4.1/5 |
| Traveloka | 3.8/5 |
| AirAsia | 3.8/5 |
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Garuda Indonesia Pricing
Garuda Indonesia ROI & Value For Money
3.7/5
Garuda Indonesia has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Garuda Indonesia ROI
Garuda Indonesia's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Garuda Indonesia ROI the Highest
Garuda Indonesia ROI Score by Ethnicity
Garuda Indonesia's ROI score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Garuda Indonesia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Garuda Indonesia Pricing vs. Competitors
Compared to its competitors, Garuda Indonesia's ROI score is rated right above Traveloka, and is preceded by AirAsia.
| COMPANY | Pricing Score | |
|---|---|---|
| Singapore Airlines | 3.9/5 |
| AirAsia | 3.7/5 |
| Garuda Indonesia | 3.7/5 |
| Traveloka | 3.6/5 |
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Garuda Indonesia Customer Satisfaction (CSAT)
Garuda Indonesia Customer Satisfaction (CSAT) Score
100 / 100
Garuda Indonesia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Garuda Indonesia Customer Satisfaction
Garuda Indonesia's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked Garuda Indonesia Customer Satisfaction the Highest
Garuda Indonesia Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Garuda Indonesia's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Garuda Indonesia.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Garuda Indonesia Customer Satisfaction vs. Competitors
Compared to its competitors, Garuda Indonesia's Customer Satisfaction score is rated right above Traveloka.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Garuda Indonesia | 100% |
| Traveloka | 90% |
| Singapore Airlines | 84% |
| AirAsia | 75% |
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Garuda Indonesia Customer Service
4.1/5
Garuda Indonesia has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Garuda Indonesia's Customer Service
Address
Jalan Kebon Sirih No. 44, Jakarta, 10110
Website
www.garuda-indonesia.com
Phone Number
7
Quick Insights into Garuda Indonesia Customer Service
Garuda Indonesia's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Garuda Indonesia Customer Service the Highest
Garuda Indonesia Customer Service Score by Ethnicity
Garuda Indonesia's Customer Service score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Garuda Indonesia.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Garuda Indonesia Customer Service vs. Competitors
Compared to its competitors, Garuda Indonesia's Customer Service score is rated right above AirAsia, and is preceded by Singapore Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Singapore Airlines | 4.2/5 |
| Garuda Indonesia | 4.1/5 |
| AirAsia | 3.7/5 |
| Traveloka | 3.6/5 |
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Garuda Indonesia as an Employer
4.7/5
Garuda Indonesia has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Garuda Indonesia scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Garuda Indonesia would recommend the brand to a friend. ENPS measures how likely Garuda Indonesia employees would recommend working at Garuda Indonesia to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
