-62
NPS
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GCI
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About GCI's Brand
GCI provides voice, video and data communication services to residential, commercial and government customers. Among its major competitors, GCI is ranked in 4th place for NPS while T-Mobile is 1st, and China Mobile is 2nd.
Brand at a Glance
69%
Customer Loyalty
1.9/5
Product Quality
1.8/5
Pricing
1.9/5
Customer Service
GCI Ranking
- #4 / 4 of its competitors
GCI NPS
GCI's Net Promoter Score (NPS) is a -62 with 18% Promoters, 2% Passives, and 80% Detractors. Net Promoter Score tracks whether GCI's customers would recommend using the product based on a scale of -100 to 100.
GCI Overall NPS
| 18% | Promoters |
|---|---|
| 2% | Passives |
| 80% | Detractors |
GCI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -53 | Sep 2023 | -53 |
Oct 2023 -55 | Oct 2023 | -55 |
Nov 2023 -57 | Nov 2023 | -57 |
Dec 2023 -59 | Dec 2023 | -59 |
Jan 2024 -59 | Jan 2024 | -59 |
Apr 2024 -60 | Apr 2024 | -60 |
Jul 2024 -61 | Jul 2024 | -61 |
Aug 2024 -61 | Aug 2024 | -61 |
Nov 2024 -63 | Nov 2024 | -63 |
Jul 2025 -62 | Jul 2025 | -62 |
Aug 2025 -62 | Aug 2025 | -62 |
How Other Brands Compare
GCI is ranked #4 for NPS among its competitors. T-Mobile and China Mobile come in first and second, with AT&T coming in at third.
GCI |  T-Mobile |  AT&T |  China Mobile | |
| Global Ranking | #- | #107 | #- | #- |
| NPS | -62 | -4 | -18 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $158.64B | $217.30B | $2.97B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GCI NPS by Gender
Female customers rated GCI's NPS 4 points higher than Male customers.
Male
-76
GCI's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-72
GCI's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
GCI NPS by Ethnicity
GCI's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Native American -66 | Native American | -66 |
Other -100 | Other | -100 |
GCI NPS by Age
GCI's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
GCI NPS by Usage
GCI's NPS was rated the highest by customers who have used GCI's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -84 | Over 10 Years | -84 |
GCI NPS vs. Competitors
Compared to its competitors, GCI's NPS is rated right below AT&T.
| COMPANY | NPS Score | |
|---|---|---|
 | OpenReach | N/A |
| T-Mobile | -4 |
| China Mobile | -11 |
| AT&T | -18 |
| GCI | -62 |
GCI Customer Reviews
Out of the 9 GCI customer reviews 1 was positive and 8 were constructive. GCI customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
GCI Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of GCI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GCI Customer Loyalty Score by Gender
Female customers rated GCI's Customer Loyalty score 11% higher than Male customers.
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Male
63%
Yes
Female
74%
Yes
GCI Customer Loyalty Score by Ethnicity
GCI's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GCI.
84
out of 100
Caucasian
70
out of 100
Native American
66
out of 100
Other
GCI Customer Loyalty Score by Age
GCI's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 44% | 31-35 | 44% |
66+ 100% | 66+ | 100% |
GCI Customer Loyalty Score by Usage
GCI's Customer Loyalty score was rated the highest by customers who have used GCI's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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GCI Customer Loyalty vs. Competitors
Compared to its competitors, GCI's Customer Loyalty score is rated right above OpenReach, and is preceded by China Mobile .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| T-Mobile | 82% |
| AT&T | 77% |
| China Mobile | 75% |
| GCI | 69% |
| OpenReach | N/A |
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GCI Product Quality
1.9/5
GCI has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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GCI Product Information
GCI’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- www.gci.com
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Quick Insights into GCI Product Quality
GCI's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used GCI's products/services for Over 10 Years.
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Ranked GCI Product Quality the Highest
Ranked GCI Product Quality the Lowest
GCI Product Quality Score by Gender
Female customers rated GCI's Product Quality score 0.5 stars higher than Male customers.
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Male
1.5/5
Female
2/5
GCI Product Quality Score by Ethnicity
GCI's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GCI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
GCI Product Quality Score by Age
GCI's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GCI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
GCI Product Quality Score by Usage
GCI's Product Quality score was rated the highest by customers who have used GCI's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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GCI Product Quality vs. Competitors
Compared to its competitors, GCI's Product Quality score is rated right above OpenReach, and is preceded by AT&T.
| COMPANY | Product Quality Score | |
|---|---|---|
| T-Mobile | 3.1/5 |
| China Mobile | 3.1/5 |
| AT&T | 2.9/5 |
| GCI | 1.9/5 |
| OpenReach | N/A |
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GCI Pricing
GCI ROI & Value For Money
1.8/5
GCI has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into GCI ROI
GCI's ROI score was rated highest by customers who have used GCI's products/services for Less than 1 Year, and rated lowest by customers who have used GCI's products/services for Over 10 Years.
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Ranked GCI ROI the Highest
Ranked GCI ROI the Lowest
GCI ROI Score by Gender
Female customers rated GCI's ROI score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
GCI ROI Score by Ethnicity
GCI's ROI score was rated the highest by Other customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GCI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.7 | Other | 1.7 |
GCI ROI Score by Age
GCI's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
GCI ROI Score by Usage
GCI's ROI score was rated the highest by customers who have used GCI's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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GCI Pricing vs. Competitors
Compared to its competitors, GCI's ROI score is rated right above OpenReach, and is preceded by AT&T.
| COMPANY | Pricing Score | |
|---|---|---|
| China Mobile | 3.3/5 |
| T-Mobile | 3/5 |
| AT&T | 2.7/5 |
| GCI | 1.8/5 |
| OpenReach | N/A |
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GCI Customer Satisfaction (CSAT)
GCI Customer Satisfaction (CSAT) Score
17 / 100
GCI has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
4%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
9%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GCI Customer Satisfaction
GCI's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked GCI Customer Satisfaction the Highest
Ranked GCI Customer Satisfaction the Lowest
GCI Customer Satisfaction Score by Gender
Female customers rated GCI's Customer Satisfaction score 15 points higher than Male customers.
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8 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 77% |
23 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 69% |
GCI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GCI's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
64%
CSAT according to Native American
GCI's Customer Satisfaction (CSAT) score was rated 17% according to Native American users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Other
GCI's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
GCI Customer Satisfaction Score by Age
GCI's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 29% | |||||||||||||||
| 66+ | 17% |
GCI Customer Satisfaction Score by Usage
GCI's Customer Satisfaction score was rated the highest by customers who have used GCI's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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GCI Customer Satisfaction vs. Competitors
Compared to its competitors, GCI's Customer Satisfaction score is rated right above OpenReach, and is preceded by AT&T.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| China Mobile | 69% |
| T-Mobile | 50% |
| AT&T | 44% |
| GCI | 17% |
| OpenReach | 0% |
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GCI Customer Service
1.9/5
GCI has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About GCI's Customer Service
Address
Anchorage, AK United States of America
Website
www.gci.com
Quick Insights into GCI Customer Service
GCI's Customer Service score was rated highest by customers who have used GCI's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked GCI Customer Service the Highest
Ranked GCI Customer Service the Lowest
GCI Customer Service Score by Gender
Female customers rated GCI's Customer Service score 0.1 stars higher than Male customers.
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Male
1.7/5
Female
1.8/5
GCI Customer Service Score by Ethnicity
GCI's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
GCI Customer Service Score by Age
GCI's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
GCI Customer Service Score by Usage
GCI's Customer Service score was rated the highest by customers who have used GCI's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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GCI Customer Service vs. Competitors
Compared to its competitors, GCI's Customer Service score is rated right above OpenReach, and is preceded by AT&T.
| COMPANY | Customer Service Score | |
|---|---|---|
| China Mobile | 3.1/5 |
| T-Mobile | 3/5 |
| AT&T | 2.6/5 |
| GCI | 1.9/5 |
| OpenReach | N/A |
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GCI as an Employer
2.8/5
GCI has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
GCI scored a -62 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of GCI would recommend the brand to a friend. ENPS measures how likely GCI employees would recommend working at GCI to a friend.
Net Promoter Score
-62
NPS Score
| 18% | Promoters |
|---|---|
| 2% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 26% | Promoters |
|---|---|
| 37% | Passive |
| 37% | Detractors |
