100
NPS
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Gedeon Richter
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About Gedeon Richter's Brand
Chemical Works of Gedeon Richter PLC was established in 1901. The Company is a specialty pharmaceutical company. It is engaged in the manufacturing and distribution of active ingredients and generic pharmaceuticals. The Company is active in two business segments, Pharmaceuticals comprising the research and development, manufacturing, sales and marketing of pharmaceutical products, and it is also engaged in the Wholesale and Retail of these products. Research, development, manufacturing and marketing of pharmaceutical products are the core activities of the company. The Company operates in 30 countries, with a total of four manufacturing sites, 30 representative offices and 14 commercial subsidiaries and wholesalers. It also manufactures and markets steroid based pharmaceuticals which represent a specialized higher margin group of products. Among its major competitors, Gedeon Richter is ranked in 1st place for NPS while GSK is 2nd, and Sanofi is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Gedeon Richter Ranking
- #1 / 4 of its competitors
Gedeon Richter NPS
Gedeon Richter's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Gedeon Richter's customers would recommend using the product based on a scale of -100 to 100.
Gedeon Richter Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Gedeon Richter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 100 | Feb 2025 | 100 |
How Other Brands Compare
Gedeon Richter is ranked first for NPS among its competitors. GSK and Sanofi come in second and third, with Teva Pharmaceuticals coming in at #4.
Gedeon Richter |  GSK |  Sanofi |  Teva Pharmaceuticals | |
| Global Ranking | #- | #881 | #- | #- |
| NPS | 100 | 32 | 21 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $129.27B | $8.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gedeon Richter NPS vs. Competitors
Compared to its competitors, Gedeon Richter's NPS is rated right above GSK.
| COMPANY | NPS Score | |
|---|---|---|
| Gedeon Richter | 100 |
| GSK | 32 |
| Sanofi | 21 |
| Teva Pharmaceuticals | 6 |
Gedeon Richter Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gedeon Richter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gedeon Richter Customer Loyalty vs. Competitors
Compared to its competitors, Gedeon Richter's Customer Loyalty score is rated right above Sanofi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gedeon Richter | 100% |
| Sanofi | 75% |
| GSK | 73% |
| Teva Pharmaceuticals | 72% |
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Gedeon Richter Product Quality
5/5
Gedeon Richter has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Gedeon Richter Product Information
Gedeon Richter’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.richter.hu
- Company Size
- 10,000+ Employees
Gedeon Richter Product Quality vs. Competitors
Compared to its competitors, Gedeon Richter's Product Quality score is rated right above GSK.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gedeon Richter | 5/5 |
| GSK | 4.1/5 |
| Sanofi | 4/5 |
| Teva Pharmaceuticals | 3.7/5 |
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Gedeon Richter Pricing
Gedeon Richter ROI & Value For Money
3.5/5
Gedeon Richter has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Gedeon Richter Pricing vs. Competitors
Compared to its competitors, Gedeon Richter's ROI score is rated right above Teva Pharmaceuticals, and is preceded by Sanofi.
| COMPANY | Pricing Score | |
|---|---|---|
| GSK | 3.9/5 |
| Sanofi | 3.8/5 |
| Gedeon Richter | 3.5/5 |
| Teva Pharmaceuticals | 3.4/5 |
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Gedeon Richter Customer Satisfaction (CSAT)
Gedeon Richter Customer Satisfaction (CSAT) Score
100 / 100
Gedeon Richter has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gedeon Richter Customer Satisfaction vs. Competitors
Compared to its competitors, Gedeon Richter's Customer Satisfaction score is rated right above Sanofi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gedeon Richter | 100% |
| Sanofi | 82% |
| GSK | 80% |
| Teva Pharmaceuticals | 65% |
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Gedeon Richter Customer Service
5/5
Gedeon Richter has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Gedeon Richter's Customer Service
Address
, Budapest, 1103 Australia
Website
www.richter.hu
Gedeon Richter Customer Service vs. Competitors
Compared to its competitors, Gedeon Richter's Customer Service score is rated right above GSK.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gedeon Richter | 5/5 |
| GSK | 4/5 |
| Sanofi | 3.9/5 |
| Teva Pharmaceuticals | 3.5/5 |
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Consumer vs. Employees
Gedeon Richter scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Gedeon Richter would recommend the brand to a friend. ENPS measures how likely Gedeon Richter employees would recommend working at Gedeon Richter to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
