-20
NPS
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Genesee & Wyoming
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About Genesee & Wyoming's Brand
Genesee & Wyoming Among its major competitors, Genesee & Wyoming is ranked in 3rd place for NPS while BNSF Railway is 1st, and CSX Corporation is 2nd.Their current market cap is $6.42B
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Genesee & Wyoming Ranking
- #3 / 4 of its competitors
Genesee & Wyoming NPS
Genesee & Wyoming's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Genesee & Wyoming's customers would recommend using the product based on a scale of -100 to 100.
Genesee & Wyoming Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Genesee & Wyoming NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -66 | May 2022 | -66 |
Jul 2022 -25 | Jul 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Mar 2023 -34 | Mar 2023 | -34 |
Jul 2023 -29 | Jul 2023 | -29 |
Jun 2024 -12 | Jun 2024 | -12 |
Sep 2024 -22 | Sep 2024 | -22 |
Jan 2026 -20 | Jan 2026 | -20 |
How Other Brands Compare
Genesee & Wyoming is ranked third for NPS among its competitors. BNSF Railway and CSX Corporation come in first and second, with Norfolk Southern Corporation coming in at #4. Among those competitors, it is the lowest valued company behind CSX Corporation.
Genesee & Wyoming |  BNSF Railway |  CSX Corporation |  Norfolk Southern Corporation | |
| Global Ranking | #- | #789 | #- | #- |
| NPS | -20 | 27 | 15 | -36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $6.42B | - | $66.24B | $65.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genesee & Wyoming NPS vs. Competitors
Compared to its competitors, Genesee & Wyoming's NPS is rated right above Norfolk Southern Corporation, and is preceded by Kühne + Nagel.
| COMPANY | NPS Score | |
|---|---|---|
| BNSF Railway | 27 |
| CSX Corporation | 15 |
 | Providence and Worcester Railroad Company | N/A |
 | Kühne + Nagel | N/A |
| Genesee & Wyoming | -20 |
| Norfolk Southern Corporation | -36 |
Genesee & Wyoming Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Genesee & Wyoming users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Genesee & Wyoming Customer Loyalty vs. Competitors
Compared to its competitors, Genesee & Wyoming's Customer Loyalty score is rated right above CSX Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Genesee & Wyoming | 85% |
| CSX Corporation | 74% |
| BNSF Railway | 69% |
| Norfolk Southern Corporation | 69% |
| Providence and Worcester Railroad Company | N/A |
| Kühne + Nagel | N/A |
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Genesee & Wyoming Product Quality
3.6/5
Genesee & Wyoming has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Genesee & Wyoming Product Information
Genesee & Wyoming’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.gwrr.com
- Company Size
- 5,001-10,000 Employees
Industry
Transportation
Genesee & Wyoming Product Quality vs. Competitors
Compared to its competitors, Genesee & Wyoming's Product Quality score is rated right above CSX Corporation, and is preceded by BNSF Railway.
| COMPANY | Product Quality Score | |
|---|---|---|
| BNSF Railway | 3.7/5 |
| Genesee & Wyoming | 3.6/5 |
| CSX Corporation | 3.4/5 |
| Norfolk Southern Corporation | 2.7/5 |
| Providence and Worcester Railroad Company | N/A |
| Kühne + Nagel | N/A |
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Genesee & Wyoming Pricing
Genesee & Wyoming ROI & Value For Money
3/5
Genesee & Wyoming has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Genesee & Wyoming Pricing vs. Competitors
Compared to its competitors, Genesee & Wyoming's ROI score is rated right above Norfolk Southern Corporation, and is preceded by CSX Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| BNSF Railway | 3.7/5 |
| CSX Corporation | 3.6/5 |
| Genesee & Wyoming | 3/5 |
| Norfolk Southern Corporation | 2.9/5 |
| Providence and Worcester Railroad Company | N/A |
| Kühne + Nagel | N/A |
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Genesee & Wyoming Customer Satisfaction (CSAT)
Genesee & Wyoming Customer Satisfaction (CSAT) Score
60 / 100
Genesee & Wyoming has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Genesee & Wyoming Customer Satisfaction vs. Competitors
Compared to its competitors, Genesee & Wyoming's Customer Satisfaction score is rated right above Norfolk Southern Corporation, and is preceded by BNSF Railway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CSX Corporation | 64% |
| BNSF Railway | 62% |
| Genesee & Wyoming | 60% |
| Norfolk Southern Corporation | 48% |
| Providence and Worcester Railroad Company | 0% |
| Kühne + Nagel | 0% |
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Genesee & Wyoming Customer Service
3.2/5
Genesee & Wyoming has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Genesee & Wyoming's Customer Service
Address
20 West Ave., Darien, CT 06820
Website
https://www.gwrr.com
Phone Number
2036293722
Genesee & Wyoming Customer Service vs. Competitors
Compared to its competitors, Genesee & Wyoming's Customer Service score is rated right above Norfolk Southern Corporation, and is preceded by CSX Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| BNSF Railway | 3.7/5 |
| CSX Corporation | 3.4/5 |
| Genesee & Wyoming | 3.2/5 |
| Norfolk Southern Corporation | 2.6/5 |
| Providence and Worcester Railroad Company | N/A |
| Kühne + Nagel | N/A |
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Genesee & Wyoming as an Employer
2.6/5
Genesee & Wyoming has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Genesee & Wyoming scored a -20 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Genesee & Wyoming would recommend the brand to a friend. ENPS measures how likely Genesee & Wyoming employees would recommend working at Genesee & Wyoming to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 32% | Promoters |
|---|---|
| 12% | Passive |
| 56% | Detractors |
