-81
NPS
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GFL Environmental
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About GFL Environmental's Brand
GFL (Green for Life) Environmental Inc., comprised of Liquid Waste Division (East & West), Solid Waste Haulage Division, Solid Waste Among its major competitors, GFL Environmental is ranked in 3rd place for NPS while Clean Harbors is 1st, and Waste Management is 2nd.Their current market cap is $11.10B
Brand at a Glance
68%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
GFL Environmental Ranking
- #3 / 4 of its competitors
GFL Environmental NPS
GFL Environmental's Net Promoter Score (NPS) is a -81 with 9% Promoters, 1% Passives, and 90% Detractors. Net Promoter Score tracks whether GFL Environmental's customers would recommend using the product based on a scale of -100 to 100.
GFL Environmental Overall NPS
| 9% | Promoters |
|---|---|
| 1% | Passives |
| 90% | Detractors |
GFL Environmental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -83 | Apr 2024 | -83 |
May 2024 -83 | May 2024 | -83 |
Jun 2024 -83 | Jun 2024 | -83 |
Jul 2024 -83 | Jul 2024 | -83 |
Aug 2024 -83 | Aug 2024 | -83 |
Oct 2024 -83 | Oct 2024 | -83 |
Dec 2024 -83 | Dec 2024 | -83 |
Jan 2025 -82 | Jan 2025 | -82 |
Feb 2025 -82 | Feb 2025 | -82 |
Mar 2025 -82 | Mar 2025 | -82 |
May 2025 -82 | May 2025 | -82 |
Oct 2025 -82 | Oct 2025 | -82 |
How Other Brands Compare
GFL Environmental is ranked third for NPS among its competitors. Clean Harbors and Waste Management come in first and second, with Terrapure Environmental coming in at #4. Among those competitors, it is the second most valued company behind Waste Management.
GFL Environmental |  Clean Harbors |  Waste Management |  Terrapure Environmental | |
| Global Ranking | #- | #600 | #- | #- |
| NPS | -81 | -2 | -25 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $11.10B | $7.50B | $54.71B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GFL Environmental NPS by Gender
Female customers rated GFL Environmental's NPS 1 points higher than Male customers.
Male
-93
GFL Environmental's NPS was rated -93 by Male customers on Comparably.
3%
Promoters
1%
Passives
96%
Detractors
Female
-92
GFL Environmental's NPS was rated -92 by Female customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
GFL Environmental NPS by Ethnicity
GFL Environmental's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -97 | Caucasian | -97 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -74 | African American/Black | -74 |
Asian or Pacific Islander -76 | Asian or Pacific Islander | -76 |
Other -90 | Other | -90 |
GFL Environmental NPS by Age
GFL Environmental's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
GFL Environmental NPS by Usage
GFL Environmental's NPS was rated the highest by customers who have used GFL Environmental's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -92 | Less than 1 Year | -92 |
1 to 2 Years -91 | 1 to 2 Years | -91 |
2 to 5 Years -96 | 2 to 5 Years | -96 |
5 to 10 Years -84 | 5 to 10 Years | -84 |
Over 10 Years -100 | Over 10 Years | -100 |
GFL Environmental NPS vs. Competitors
Compared to its competitors, GFL Environmental's NPS is rated right below Waste Management.
| COMPANY | NPS Score | |
|---|---|---|
| Clean Harbors | -2 |
| Waste Management | -25 |
| GFL Environmental | -81 |
GFL Environmental Customer Reviews
Out of the 26 GFL Environmental customer reviews 2 were positive and 24 were constructive. GFL Environmental customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
GFL Environmental Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of GFL Environmental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GFL Environmental Customer Loyalty Score by Gender
Female customers rated GFL Environmental's Customer Loyalty score 12% higher than Male customers.
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Male
64%
Yes
Female
76%
Yes
GFL Environmental Customer Loyalty Score by Ethnicity
GFL Environmental's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GFL Environmental.
63
out of 100
Caucasian
70
out of 100
Hispanic or Latino
94
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
72
out of 100
Other
GFL Environmental Customer Loyalty Score by Age
GFL Environmental's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
36-40 76% | 36-40 | 76% |
41-45 58% | 41-45 | 58% |
46-50 70% | 46-50 | 70% |
51-55 59% | 51-55 | 59% |
56-60 75% | 56-60 | 75% |
61-65 75% | 61-65 | 75% |
66+ 81% | 66+ | 81% |
GFL Environmental Customer Loyalty Score by Usage
GFL Environmental's Customer Loyalty score was rated the highest by customers who have used GFL Environmental's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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GFL Environmental Customer Loyalty Score by Industry
GFL Environmental's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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GFL Environmental Customer Loyalty vs. Competitors
Compared to its competitors, GFL Environmental's Customer Loyalty score is rated right below Waste Management.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clean Harbors | 81% |
| Waste Management | 77% |
| GFL Environmental | 68% |
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GFL Environmental Product Quality
1.5/5
GFL Environmental has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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GFL Environmental Product Information
GFL Environmental’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated GFL Environmental's product the highest. Reviewers from the Tech industry rated GFL Environmental the lowest at 1.5.
- Website
- http://gflenv.com
- Company Size
- 11-50 Employees
Quick Insights into GFL Environmental Product Quality
GFL Environmental's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked GFL Environmental Product Quality the Highest
Ranked GFL Environmental Product Quality the Lowest
GFL Environmental Product Quality Score by Gender
GFL Environmental's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
GFL Environmental Product Quality Score by Ethnicity
GFL Environmental's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
GFL Environmental Product Quality Score by Age
GFL Environmental's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.2 | 26-30 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
GFL Environmental Product Quality Score by Usage
GFL Environmental's Product Quality score was rated 1.5 stars by customers who have used GFL Environmental's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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GFL Environmental Product Quality Score by Industry
GFL Environmental's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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GFL Environmental Product Quality vs. Competitors
Compared to its competitors, GFL Environmental's Product Quality score is rated right below Waste Management.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clean Harbors | 3.6/5 |
| Waste Management | 2.7/5 |
| GFL Environmental | 1.5/5 |
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GFL Environmental Pricing
GFL Environmental ROI & Value For Money
1.5/5
GFL Environmental has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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GFL Environmental Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into GFL Environmental ROI
GFL Environmental's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked GFL Environmental ROI the Highest
Ranked GFL Environmental ROI the Lowest
GFL Environmental ROI Score by Gender
GFL Environmental's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
GFL Environmental ROI Score by Ethnicity
GFL Environmental's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
GFL Environmental ROI Score by Age
GFL Environmental's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
GFL Environmental ROI Score by Usage
GFL Environmental's ROI score was rated 1.5 stars by customers who have used GFL Environmental's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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GFL Environmental ROI Score by Industry
GFL Environmental's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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GFL Environmental Pricing vs. Competitors
Compared to its competitors, GFL Environmental's ROI score is rated right below Waste Management.
| COMPANY | Pricing Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Waste Management | 2.5/5 |
| GFL Environmental | 1.5/5 |
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GFL Environmental Customer Satisfaction (CSAT)
GFL Environmental Customer Satisfaction (CSAT) Score
11 / 100
GFL Environmental has an overall Customer Satisfaction score of 11 rated by its users and customers.
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Very Satisfied
6%
Satisfied
5%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GFL Environmental Customer Satisfaction
GFL Environmental's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked GFL Environmental Customer Satisfaction the Highest
Ranked GFL Environmental Customer Satisfaction the Lowest
GFL Environmental Customer Satisfaction Score by Gender
GFL Environmental's Customer Satisfaction score was rated 4 by both Female and Male customers on Comparably.
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4 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 15% | |
Very Dissatisfied | 77% |
4 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 80% |
GFL Environmental Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GFL Environmental's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
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3 / 100
Very Satisfied
2%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
15%
Very Dissatisfied
79%
CSAT according to Hispanic or Latino
GFL Environmental's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to African American/Black
GFL Environmental's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
72%
CSAT according to Asian or Pacific Islander
GFL Environmental's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
75%
CSAT according to Other
GFL Environmental's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
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5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
79%
GFL Environmental Customer Satisfaction Score by Age
GFL Environmental's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 20% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 6% | |||||||||||||||
| 46-50 | 6% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 4% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
GFL Environmental Customer Satisfaction Score by Usage
GFL Environmental's Customer Satisfaction score was rated the highest by customers who have used GFL Environmental's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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GFL Environmental Customer Satisfaction Score by Industry
GFL Environmental's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "GFL Environmental Customer Satisfaction Score by Industry",
"text": "GFL Environmental's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
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"score": 12,
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"groupId": 498,
"score": 0,
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}GFL Environmental Customer Satisfaction vs. Competitors
Compared to its competitors, GFL Environmental's Customer Satisfaction score is rated right below Waste Management.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clean Harbors | 60% |
| Waste Management | 43% |
| GFL Environmental | 11% |
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GFL Environmental Customer Service
1.5/5
GFL Environmental has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About GFL Environmental's Customer Service
Address
L4K 4K2 Canada
Website
http://gflenv.com
Phone Number
4344268047
Quick Insights into GFL Environmental Customer Service
GFL Environmental's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked GFL Environmental Customer Service the Highest
Ranked GFL Environmental Customer Service the Lowest
GFL Environmental Customer Service Score by Gender
GFL Environmental's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
GFL Environmental Customer Service Score by Ethnicity
GFL Environmental's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GFL Environmental.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
GFL Environmental Customer Service Score by Age
GFL Environmental's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
GFL Environmental Customer Service Score by Usage
GFL Environmental's Customer Service score was rated 1.5 stars by customers who have used GFL Environmental's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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GFL Environmental Customer Service Score by Industry
GFL Environmental's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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GFL Environmental Customer Service vs. Competitors
Compared to its competitors, GFL Environmental's Customer Service score is rated right below Waste Management.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Waste Management | 2.5/5 |
| GFL Environmental | 1.5/5 |
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GFL Environmental as an Employer
2.8/5
GFL Environmental has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
GFL Environmental scored a -81 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of GFL Environmental would recommend the brand to a friend. ENPS measures how likely GFL Environmental employees would recommend working at GFL Environmental to a friend.
Net Promoter Score
-81
NPS Score
| 9% | Promoters |
|---|---|
| 1% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
