50
NPS
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Gibraltar Industries
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About Gibraltar Industries' Brand
Gibraltar Industries is a leading manufacturer and distributor of products for building markets. Among its major competitors, Gibraltar Industries is ranked in 1st place for NPS while Builders FirstSource is 2nd, and Ply Gem Holdings is 3rd.Their current market cap is $3.06B
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Gibraltar Industries Ranking
- #1 / 4 of its competitors
Gibraltar Industries NPS
Gibraltar Industries's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Gibraltar Industries's customers would recommend using the product based on a scale of -100 to 100.
Gibraltar Industries Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Gibraltar Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
Dec 2024 50 | Dec 2024 | 50 |
How Other Brands Compare
Gibraltar Industries is ranked first for NPS among its competitors. Builders FirstSource and Ply Gem Holdings come in second and third, with NCI Building Systems coming in at #4. Among those competitors, it is the second most valued company behind Builders FirstSource.
Gibraltar Industries |  Builders FirstSource |  NCI Building Systems |  Ply Gem Holdings | |
| Global Ranking | #- | #601 | #- | #- |
| NPS | 50 | 17 | - | -100 |
| Valuation Updated every 24 hours for public companies | $3.06B | $9.78B | $716.68M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gibraltar Industries NPS vs. Competitors
Compared to its competitors, Gibraltar Industries's NPS is rated right above Builders FirstSource.
| COMPANY | NPS Score | |
|---|---|---|
| Gibraltar Industries | 50 |
| Builders FirstSource | 17 |
| NCI Building Systems | N/A |
| Ply Gem Holdings | -100 |
Gibraltar Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gibraltar Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gibraltar Industries Customer Loyalty vs. Competitors
Compared to its competitors, Gibraltar Industries's Customer Loyalty score is rated right above Builders FirstSource.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gibraltar Industries | 100% |
| Builders FirstSource | 77% |
| Ply Gem Holdings | 32% |
| NCI Building Systems | N/A |
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Gibraltar Industries Product Quality
4.5/5
Gibraltar Industries has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Gibraltar Industries Product Information
Gibraltar Industries’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.gibraltar1.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Real Estate
Manufacturing
Construction
Gibraltar Industries Product Quality vs. Competitors
Compared to its competitors, Gibraltar Industries's Product Quality score is rated right above Builders FirstSource.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gibraltar Industries | 4.5/5 |
| Builders FirstSource | 3.3/5 |
| Ply Gem Holdings | 1.5/5 |
| NCI Building Systems | N/A |
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Gibraltar Industries Pricing
Gibraltar Industries ROI & Value For Money
4.5/5
Gibraltar Industries has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Gibraltar Industries Pricing vs. Competitors
Compared to its competitors, Gibraltar Industries's ROI score is rated right above Builders FirstSource.
| COMPANY | Pricing Score | |
|---|---|---|
| Gibraltar Industries | 4.5/5 |
| Builders FirstSource | 3.2/5 |
| Ply Gem Holdings | 1.5/5 |
| NCI Building Systems | N/A |
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Gibraltar Industries Customer Satisfaction (CSAT)
Gibraltar Industries Customer Satisfaction (CSAT) Score
100 / 100
Gibraltar Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gibraltar Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Gibraltar Industries's Customer Satisfaction score is rated right above Builders FirstSource.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gibraltar Industries | 100% |
| Builders FirstSource | 55% |
| Ply Gem Holdings | 0% |
| NCI Building Systems | 0% |
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Gibraltar Industries Customer Service
4.5/5
Gibraltar Industries has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Gibraltar Industries's Customer Service
Address
3556 Lake Shore Road, PO Box 2028, Buffalo, NY
Website
http://www.gibraltar1.com
Phone Number
17168266500
Gibraltar Industries Customer Service vs. Competitors
Compared to its competitors, Gibraltar Industries's Customer Service score is rated right above Builders FirstSource.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gibraltar Industries | 4.5/5 |
| Builders FirstSource | 3/5 |
| Ply Gem Holdings | 1.5/5 |
| NCI Building Systems | N/A |
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Gibraltar Industries as an Employer
2.9/5
Gibraltar Industries has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Gibraltar Industries scored a 50 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Gibraltar Industries would recommend the brand to a friend. ENPS measures how likely Gibraltar Industries employees would recommend working at Gibraltar Industries to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
