100
NPS
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Gilchrist & Soames
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About Gilchrist & Soames' Brand
Gilchrist & Soames is a leading provider of cosmetic-grade toiletry collections for world-class hotels, exclusive resorts. Among its major competitors, Gilchrist & Soames is ranked in 1st place for NPS while Bath & Body Works is 2nd, and Bluemercury is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Gilchrist & Soames Ranking
- #1 / 3 of its competitors
Gilchrist & Soames NPS
Gilchrist & Soames's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Gilchrist & Soames's customers would recommend using the product based on a scale of -100 to 100.
Gilchrist & Soames Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Gilchrist & Soames NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Gilchrist & Soames is ranked first for NPS among its competitors. Bath & Body Works and Bluemercury come in second and third.
Gilchrist & Soames |  Bath & Body Works |  Bluemercury | |
| Global Ranking | #- | #40 | #- |
| NPS | 100 | 38 | 30 |
| Valuation Updated every 24 hours for public companies | - | $14.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gilchrist & Soames NPS vs. Competitors
Compared to its competitors, Gilchrist & Soames's NPS is rated right above Bath & Body Works.
| COMPANY | NPS Score | |
|---|---|---|
| Gilchrist & Soames | 100 |
| Bath & Body Works | 38 |
| Bluemercury | 30 |
Gilchrist & Soames Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gilchrist & Soames users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gilchrist & Soames Customer Loyalty vs. Competitors
Compared to its competitors, Gilchrist & Soames's Customer Loyalty score is rated right above Bath & Body Works.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gilchrist & Soames | 100% |
| Bath & Body Works | 87% |
| Bluemercury | 71% |
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Gilchrist & Soames Product Quality
5/5
Gilchrist & Soames has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Gilchrist & Soames Product Information
Gilchrist & Soames’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Gilchrist & Soames Product Quality vs. Competitors
Compared to its competitors, Gilchrist & Soames's Product Quality score is rated right above Bath & Body Works.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gilchrist & Soames | 5/5 |
| Bath & Body Works | 4.1/5 |
| Bluemercury | 4/5 |
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Gilchrist & Soames Pricing
Gilchrist & Soames ROI & Value For Money
5/5
Gilchrist & Soames has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Gilchrist & Soames Pricing vs. Competitors
Compared to its competitors, Gilchrist & Soames's ROI score is rated right above Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Gilchrist & Soames | 5/5 |
| Bath & Body Works | 3.8/5 |
| Bluemercury | 3.6/5 |
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Gilchrist & Soames Customer Satisfaction (CSAT)
Gilchrist & Soames Customer Satisfaction (CSAT) Score
100 / 100
Gilchrist & Soames has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gilchrist & Soames Customer Satisfaction vs. Competitors
Compared to its competitors, Gilchrist & Soames's Customer Satisfaction score is rated right above Bath & Body Works.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gilchrist & Soames | 100% |
| Bath & Body Works | 81% |
| Bluemercury | 78% |
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Gilchrist & Soames Customer Service
5/5
Gilchrist & Soames has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Gilchrist & Soames's Customer Service
Address
2425 East Perry Road, Suite 150, Plainfield, IN
Website
http://www.gilchristsoames.com/home
Phone Number
317-786-8037
Gilchrist & Soames Customer Service vs. Competitors
Compared to its competitors, Gilchrist & Soames's Customer Service score is rated right above Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gilchrist & Soames | 5/5 |
| Bath & Body Works | 4/5 |
| Bluemercury | 3.9/5 |
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