100
NPS
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Global Blue
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About Global Blue's Brand
Among its major competitors, Global Blue is ranked in 1st place for NPS while CHANEL is 2nd, and louis vuittion is 3rd.
Global Blue Ranking
- #1 / 4 of its competitors
Global Blue NPS
Global Blue's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Global Blue's customers would recommend using the product based on a scale of -100 to 100.
Global Blue Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Global Blue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
Global Blue is ranked first for NPS among its competitors. CHANEL and louis vuittion come in second and third, with Silver Lake Partners coming in at #4.
Global Blue |  CHANEL |  louis vuittion |  Silver Lake Partners | |
| Global Ranking | #- | #28 | #- | #- |
| NPS | 100 | 39 | 36 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Global Blue NPS vs. Competitors
Compared to its competitors, Global Blue's NPS is rated right above CHANEL.
| COMPANY | NPS Score | |
|---|---|---|
| Global Blue | 100 |
| CHANEL | 39 |
| louis vuittion | 36 |
| Silver Lake Partners | N/A |
Global Blue as an Employer
Consumer vs. Employees
Global Blue scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Global Blue would recommend the brand to a friend. ENPS measures how likely Global Blue employees would recommend working at Global Blue to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
