36
NPS
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louis vuittion
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About louis vuittion's Brand
Among its major competitors, louis vuittion is ranked in 3rd place for NPS while Hermes Innovation is 1st, and CHANEL is 2nd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
louis vuittion Ranking
- #2 / 4 of its competitors
louis vuittion NPS
louis vuittion 's Net Promoter Score (NPS) is a 36 with 65% Promoters, 6% Passives, and 29% Detractors. Net Promoter Score tracks whether louis vuittion 's customers would recommend using the product based on a scale of -100 to 100.
louis vuittion Overall NPS
| 65% | Promoters |
|---|---|
| 6% | Passives |
| 29% | Detractors |
louis vuittion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 40 | Jan 2023 | 40 |
Jun 2023 49 | Jun 2023 | 49 |
Aug 2023 57 | Aug 2023 | 57 |
Dec 2023 66 | Dec 2023 | 66 |
Feb 2024 54 | Feb 2024 | 54 |
Mar 2024 41 | Mar 2024 | 41 |
Apr 2024 39 | Apr 2024 | 39 |
Nov 2024 43 | Nov 2024 | 43 |
May 2025 34 | May 2025 | 34 |
How Other Brands Compare
louis vuittion is ranked second for NPS among its competitors. CHANEL and Burberry come in first and third, with Gucci coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
louis vuittion NPS by Gender
Male customers rated louis vuittion 's NPS 9 points higher than Female customers.
Male
34
louis vuittion 's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
25
louis vuittion 's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
louis vuittion NPS by Ethnicity
louis vuittion 's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
louis vuittion NPS by Usage
louis vuittion 's NPS was rated 0 points by customers who have used louis vuittion 's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
louis vuittion NPS vs. Competitors
Compared to its competitors, louis vuittion 's NPS is rated right above Burberry, and is preceded by CHANEL.
| COMPANY | NPS Score | |
|---|---|---|
 | Hermes Innovation | 57 |
 | CHANEL | 39 |
| louis vuittion | 36 |
 | Burberry | 33 |
 | Gucci | 31 |
louis vuittion Customer Reviews
Out of the 3 louis vuittion customer reviews 3 were positive and 0 were constructive. louis vuittion customer reviews reflect that all customers have a favorable experience using the products/services of the company.
louis vuittion Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of louis vuittion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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louis vuittion Customer Loyalty Score by Gender
louis vuittion 's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
louis vuittion Customer Loyalty Score by Ethnicity
louis vuittion 's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of louis vuittion .
100
out of 100
Caucasian
louis vuittion Customer Loyalty Score by Usage
louis vuittion 's Customer Loyalty score was rated 100% by customers who have used louis vuittion 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
louis vuittion Customer Loyalty vs. Competitors
Compared to its competitors, louis vuittion 's Customer Loyalty score is rated right above Hermes Innovation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| louis vuittion | 83% |
| Hermes Innovation | 81% |
| CHANEL | 79% |
| Gucci | 76% |
| Burberry | 75% |
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louis vuittion Product Quality
4.1/5
louis vuittion has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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louis vuittion Product Information
louis vuittion ’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://louisvuitton.com
- Company Size
- 5,001-10,000 Employees
Industry
Retail
Quick Insights into louis vuittion Product Quality
louis vuittion 's Product Quality score was rated highest by Caucasian customers.
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Ranked louis vuittion Product Quality the Highest
louis vuittion Product Quality Score by Gender
louis vuittion 's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
louis vuittion Product Quality Score by Ethnicity
louis vuittion 's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of louis vuittion .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
louis vuittion Product Quality Score by Usage
louis vuittion 's Product Quality score was rated 4.3 stars by customers who have used louis vuittion 's products/services for Over 10 Years.
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louis vuittion Product Quality vs. Competitors
Compared to its competitors, louis vuittion 's Product Quality score is rated right above Hermes Innovation, and is preceded by Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| CHANEL | 4.2/5 |
| Burberry | 4.2/5 |
| Gucci | 4.2/5 |
| louis vuittion | 4.1/5 |
| Hermes Innovation | 3.7/5 |
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louis vuittion Pricing
louis vuittion ROI & Value For Money
3.7/5
louis vuittion has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into louis vuittion ROI
louis vuittion 's ROI score was rated highest by customers who have used louis vuittion 's products/services for Over 10 Years.
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Ranked louis vuittion ROI the Highest
louis vuittion ROI Score by Gender
louis vuittion 's ROI score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
louis vuittion ROI Score by Ethnicity
louis vuittion 's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of louis vuittion .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
louis vuittion ROI Score by Usage
louis vuittion 's ROI score was rated 3.5 stars by customers who have used louis vuittion 's products/services for Over 10 Years.
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louis vuittion Pricing vs. Competitors
Compared to its competitors, louis vuittion 's ROI score is rated right below Gucci.
| COMPANY | Pricing Score | |
|---|---|---|
| Hermes Innovation | 3.9/5 |
| CHANEL | 3.9/5 |
| Burberry | 3.9/5 |
| Gucci | 3.8/5 |
| louis vuittion | 3.7/5 |
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louis vuittion Customer Satisfaction (CSAT)
louis vuittion Customer Satisfaction (CSAT) Score
84 / 100
louis vuittion has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
69%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into louis vuittion Customer Satisfaction
louis vuittion 's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked louis vuittion Customer Satisfaction the Highest
Ranked louis vuittion Customer Satisfaction the Lowest
louis vuittion Customer Satisfaction Score by Gender
Female customers rated louis vuittion 's Customer Satisfaction score 8 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
louis vuittion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
louis vuittion's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of louis vuittion .
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
louis vuittion Customer Satisfaction vs. Competitors
Compared to its competitors, louis vuittion 's Customer Satisfaction score is rated right above Burberry.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| louis vuittion | 84% |
| Burberry | 82% |
| Hermes Innovation | 80% |
| CHANEL | 80% |
| Gucci | 79% |
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louis vuittion Customer Service
4.1/5
louis vuittion has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About louis vuittion 's Customer Service
Website
http://louisvuitton.com
Quick Insights into louis vuittion Customer Service
louis vuittion 's Customer Service score was rated highest by Female customers.
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Ranked louis vuittion Customer Service the Highest
louis vuittion Customer Service Score by Gender
louis vuittion 's Customer Service score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
louis vuittion Customer Service Score by Ethnicity
louis vuittion 's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of louis vuittion .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
louis vuittion Customer Service Score by Usage
louis vuittion 's Customer Service score was rated 4.1 stars by customers who have used louis vuittion 's products/services for Over 10 Years.
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louis vuittion Customer Service vs. Competitors
Compared to its competitors, louis vuittion 's Customer Service score is rated right above CHANEL.
| COMPANY | Customer Service Score | |
|---|---|---|
| louis vuittion | 4.1/5 |
| CHANEL | 4.1/5 |
| Burberry | 4.1/5 |
| Gucci | 4/5 |
| Hermes Innovation | 3.6/5 |
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louis vuittion as an Employer
Consumer vs. Employees
louis vuittion scored a 36 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of louis vuittion would recommend the brand to a friend. ENPS measures how likely louis vuittion employees would recommend working at louis vuittion to a friend.
Net Promoter Score
36
NPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
