20
NPS
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GMB Fitness
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About GMB Fitness' Brand
GMB makes online fitness training. Among its major competitors, GMB Fitness is ranked in 1st place for NPS while Casper is 2nd, and Bojangles is 3rd.
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
GMB Fitness Ranking
- #1 / 3 of its competitors
GMB Fitness NPS
GMB Fitness's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether GMB Fitness's customers would recommend using the product based on a scale of -100 to 100.
GMB Fitness Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
GMB Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 13 | Oct 2022 | 13 |
Jun 2023 25 | Jun 2023 | 25 |
Jan 2024 11 | Jan 2024 | 11 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GMB Fitness NPS vs. Competitors
Compared to its competitors, GMB Fitness's NPS is rated right above Casper.
| COMPANY | NPS Score | |
|---|---|---|
| GMB Fitness | 20 |
 | Casper | -1 |
 | Bojangles | -49 |
GMB Fitness Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of GMB Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GMB Fitness Customer Loyalty vs. Competitors
Compared to its competitors, GMB Fitness's Customer Loyalty score is rated right above Casper, and is preceded by Bojangles .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bojangles | 77% |
| GMB Fitness | 72% |
| Casper | 55% |
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GMB Fitness Product Quality
3.8/5
GMB Fitness has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GMB Fitness Product Information
GMB Fitness’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://gmb.io/
- Company Size
- 1-10 Employees
Industry
Consumer Services
GMB Fitness Product Quality vs. Competitors
Compared to its competitors, GMB Fitness's Product Quality score is rated right above Casper.
| COMPANY | Product Quality Score | |
|---|---|---|
| GMB Fitness | 3.8/5 |
| Casper | 3.2/5 |
| Bojangles | 2.1/5 |
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GMB Fitness Pricing
GMB Fitness ROI & Value For Money
3.5/5
GMB Fitness has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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GMB Fitness Pricing vs. Competitors
Compared to its competitors, GMB Fitness's ROI score is rated right above Casper.
| COMPANY | Pricing Score | |
|---|---|---|
| GMB Fitness | 3.5/5 |
| Casper | 3.2/5 |
| Bojangles | 2.4/5 |
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GMB Fitness Customer Satisfaction (CSAT)
GMB Fitness Customer Satisfaction (CSAT) Score
76 / 100
GMB Fitness has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GMB Fitness Customer Satisfaction vs. Competitors
Compared to its competitors, GMB Fitness's Customer Satisfaction score is rated right above Casper.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GMB Fitness | 76% |
| Casper | 40% |
| Bojangles | 31% |
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GMB Fitness Customer Service
3.7/5
GMB Fitness has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GMB Fitness's Customer Service
Address
PO Box 15197, Seattle, WA 98082
Website
https://gmb.io/
GMB Fitness's Social Links
GMB Fitness Customer Service vs. Competitors
Compared to its competitors, GMB Fitness's Customer Service score is rated right above Casper.
| COMPANY | Customer Service Score | |
|---|---|---|
| GMB Fitness | 3.7/5 |
| Casper | 3.2/5 |
| Bojangles | 2/5 |
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GMB Fitness as an Employer
3.3/5
GMB Fitness has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
GMB Fitness scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of GMB Fitness would recommend the brand to a friend. ENPS measures how likely GMB Fitness employees would recommend working at GMB Fitness to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
