57
NPS
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GoCo
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About GoCo's Brand
GoCo is an HR software platform that transforms all existing payroll provider and insurance carrier in one place. Among its major competitors, GoCo is ranked in 1st place for NPS while BambooHR is 2nd, and Zenefits is 3rd.
Brand at a Glance
4.1/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
GoCo Ranking
- #1 / 4 of its competitors
GoCo NPS
GoCo's Net Promoter Score (NPS) is a 57 with 73% Promoters, 11% Passives, and 16% Detractors. Net Promoter Score tracks whether GoCo's customers would recommend using the product based on a scale of -100 to 100.
GoCo Overall NPS
| 73% | Promoters |
|---|---|
| 11% | Passives |
| 16% | Detractors |
GoCo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
How Other Brands Compare
GoCo is ranked first for NPS among its competitors. BambooHR and Zenefits come in second and third, with With Gusto coming in at #4.
GoCo |  Zenefits |  BambooHR |  With Gusto | |
| Global Ranking | #- | #412 | #556 | #- |
| NPS | 57 | 13 | 25 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.50B | $10.01B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoCo NPS by Usage
GoCo's NPS was rated 37 points by customers who have used GoCo's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 37 | 2 to 5 Years | 37 |
GoCo Product Quality
4.1/5
GoCo has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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GoCo Product Information
GoCo serves markets in the United States. GoCo supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
GoCo’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.goco.io/
- Company Size
- 11-50 Employees
Industry
Tech
Professional Services
Languages Supported
English
Product Type
Benefits Administration Software
Human Resources (HR) Software
Onboarding Software
GoCo Product Quality vs. Competitors
Compared to its competitors, GoCo's Product Quality score is rated right above BambooHR.
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VS
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GoCo Pricing
GoCo ROI & Value For Money
4.2/5
GoCo has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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GoCo Pricing Plans
GoCo has a pricing structure that accommodates small and medium businesses. Starting from $29/month, GoCo uses a subscription model and offers the following: Premium HR $10 per month per employee + $29 / month base fee, Add-On Services include:, and Payroll Auto Sync +$3 per employee, per month.
Who Uses GoCo?
Small Businesses
Medium Businesses
GoCo Pricing vs. Competitors
Compared to its competitors, GoCo's ROI score is rated right above BambooHR.
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GoCo Customer Service
3.7/5
GoCo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GoCo's Customer Service
Address
701 Brickell Ave., Suite 860, Houston, TX 33131
Website
https://www.goco.io/
GoCo Customer Service vs. Competitors
Compared to its competitors, GoCo's Customer Service score is rated right above BambooHR.
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GoCo as an Employer
3.4/5
GoCo has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
GoCo scored a 57 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of GoCo would recommend the brand to a friend. ENPS measures how likely GoCo employees would recommend working at GoCo to a friend.
Net Promoter Score
57
NPS Score
| 73% | Promoters |
|---|---|
| 11% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
