-100
NPS
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Goodricke Group
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About Goodricke Group's Brand
Provider of tea. the company is engaged in to grow, cultivate, manufacture, treat, blend, process, buy, sell and deal in tea in various forms, to carry on the business as planters in all its branches, to manufacture, buy, sell and deal in machinery for processing tea. Among its major competitors, Goodricke Group is ranked in 3rd place for NPS while Land O' Lakes is 1st, and Lactalis is 2nd.
Brand at a Glance
2.5/5
Product Quality
Goodricke Group Ranking
- #3 / 3 of its competitors
Goodricke Group NPS
Goodricke Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Goodricke Group's customers would recommend using the product based on a scale of -100 to 100.
Goodricke Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Goodricke Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
How Other Brands Compare
Goodricke Group is ranked third for NPS among its competitors. Land O' Lakes and Lactalis come in first and second.
Goodricke Group |  Land O' Lakes |  Lactalis | |
| Global Ranking | #- | #581 | #- |
| NPS | -100 | 35 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodricke Group NPS vs. Competitors
Compared to its competitors, Goodricke Group's NPS is rated right below Lactalis.
| COMPANY | NPS Score | |
|---|---|---|
| Land O' Lakes | 35 |
| Lactalis | 17 |
| Goodricke Group | -100 |
Goodricke Group Product Quality
2.5/5
Goodricke Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Goodricke Group Product Information
Goodricke Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.goodricke.com
- Company Size
- 10,000+ Employees
Goodricke Group Product Quality vs. Competitors
Compared to its competitors, Goodricke Group's Product Quality score is rated right below Lactalis.
| COMPANY | Product Quality Score | |
|---|---|---|
| Land O' Lakes | 3.9/5 |
| Lactalis | 3.2/5 |
| Goodricke Group | 2.5/5 |
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Goodricke Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodricke Group Customer Satisfaction vs. Competitors
Compared to its competitors, Goodricke Group's Customer Satisfaction score is rated right below Lactalis.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Land O' Lakes | 74% |
| Lactalis | 70% |
| Goodricke Group | 0% |
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Consumer vs. Employees
Goodricke Group scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodricke Group would recommend the brand to a friend. ENPS measures how likely Goodricke Group employees would recommend working at Goodricke Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
