55
NPS
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Grand Hyatt
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About Grand Hyatt's Brand
Expect nothing but the best at Grand Hyatt hotels. Among its major competitors, Grand Hyatt is ranked in 1st place for NPS while Marriott is 2nd, and Holiday Inn is 3rd.Their current valuation is $4.75B
Brand at a Glance
77%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.4/5
Customer Service
Grand Hyatt Ranking
- #1 / 3 of its competitors
Grand Hyatt NPS
Grand Hyatt's Net Promoter Score (NPS) is a 55 with 72% Promoters, 11% Passives, and 17% Detractors. Net Promoter Score tracks whether Grand Hyatt's customers would recommend using the product based on a scale of -100 to 100.
Grand Hyatt Overall NPS
| 72% | Promoters |
|---|---|
| 11% | Passives |
| 17% | Detractors |
Grand Hyatt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 50 | Jul 2022 | 50 |
Jan 2023 49 | Jan 2023 | 49 |
Feb 2023 57 | Feb 2023 | 57 |
Mar 2023 37 | Mar 2023 | 37 |
Apr 2023 44 | Apr 2023 | 44 |
Sep 2023 45 | Sep 2023 | 45 |
Dec 2023 49 | Dec 2023 | 49 |
Jan 2024 54 | Jan 2024 | 54 |
Mar 2024 57 | Mar 2024 | 57 |
Sep 2024 60 | Sep 2024 | 60 |
Mar 2025 52 | Mar 2025 | 52 |
Aug 2025 56 | Aug 2025 | 56 |
How Other Brands Compare
Grand Hyatt is ranked first for NPS among its competitors. Marriott and Holiday Inn come in second and third. Among those competitors, it is the third most valued company behind Marriott.
Grand Hyatt |  Marriott |  Holiday Inn | |
| Global Ranking | #- | #79 | #482 |
| NPS | 55 | 15 | -23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.75B | $44.20B | $12.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grand Hyatt NPS by Gender
Grand Hyatt's NPS was rated 100 by Male customers on Comparably.
Male
100
Grand Hyatt's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Grand Hyatt's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Grand Hyatt NPS vs. Competitors
Compared to its competitors, Grand Hyatt's NPS is rated right above Marriott.
| COMPANY | NPS Score | |
|---|---|---|
| Grand Hyatt | 55 |
| Marriott | 15 |
| Holiday Inn | -23 |
Grand Hyatt Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Grand Hyatt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Grand Hyatt Customer Loyalty Score by Gender
Grand Hyatt's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Grand Hyatt Customer Loyalty vs. Competitors
Compared to its competitors, Grand Hyatt's Customer Loyalty score is rated right above Holiday Inn, and is preceded by Marriott.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marriott | 81% |
| Grand Hyatt | 77% |
| Holiday Inn | 70% |
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Grand Hyatt Product Quality
4.3/5
Grand Hyatt has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Grand Hyatt Product Information
Grand Hyatt’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.grand.hyatt.com/
- Company Size
- 10,000+ Employees
Quick Insights into Grand Hyatt Product Quality
Grand Hyatt's Product Quality score was rated highest by Male customers.
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Ranked Grand Hyatt Product Quality the Highest
Grand Hyatt Product Quality Score by Gender
Grand Hyatt's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Grand Hyatt Product Quality vs. Competitors
Compared to its competitors, Grand Hyatt's Product Quality score is rated right above Marriott.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grand Hyatt | 4.3/5 |
| Marriott | 3.5/5 |
| Holiday Inn | 2.6/5 |
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Grand Hyatt Pricing
Grand Hyatt ROI & Value For Money
4.2/5
Grand Hyatt has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Grand Hyatt ROI
Grand Hyatt's ROI score was rated highest by Male customers.
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Ranked Grand Hyatt ROI the Highest
Grand Hyatt ROI Score by Gender
Grand Hyatt's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Grand Hyatt Pricing vs. Competitors
Compared to its competitors, Grand Hyatt's ROI score is rated right above Marriott.
| COMPANY | Pricing Score | |
|---|---|---|
| Grand Hyatt | 4.2/5 |
| Marriott | 3.4/5 |
| Holiday Inn | 2.5/5 |
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Grand Hyatt Customer Satisfaction (CSAT)
Grand Hyatt Customer Satisfaction (CSAT) Score
90 / 100
Grand Hyatt has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grand Hyatt Customer Satisfaction
Grand Hyatt's Customer Satisfaction score was rated highest by Male customers.
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Ranked Grand Hyatt Customer Satisfaction the Highest
Grand Hyatt Customer Satisfaction Score by Gender
Grand Hyatt's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Grand Hyatt.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Grand Hyatt Customer Satisfaction vs. Competitors
Compared to its competitors, Grand Hyatt's Customer Satisfaction score is rated right above Marriott.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grand Hyatt | 90% |
| Marriott | 64% |
| Holiday Inn | 40% |
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Grand Hyatt Customer Service
4.4/5
Grand Hyatt has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Grand Hyatt's Customer Service
Address
Chicago, IL
Website
http://www.grand.hyatt.com/
Phone Number
+1 312-750-1234
Quick Insights into Grand Hyatt Customer Service
Grand Hyatt's Customer Service score was rated highest by Male customers.
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Ranked Grand Hyatt Customer Service the Highest
Grand Hyatt Customer Service Score by Gender
Grand Hyatt's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Grand Hyatt Customer Service vs. Competitors
Compared to its competitors, Grand Hyatt's Customer Service score is rated right above Marriott.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grand Hyatt | 4.4/5 |
| Marriott | 3.4/5 |
| Holiday Inn | 2.5/5 |
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Grand Hyatt as an Employer
Consumer vs. Employees
Grand Hyatt scored a 55 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Grand Hyatt would recommend the brand to a friend. ENPS measures how likely Grand Hyatt employees would recommend working at Grand Hyatt to a friend.
Net Promoter Score
55
NPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
