Greyhound Lines NPS & Customer Reviews

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Greyhound Lines

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Greyhound Lines

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About Greyhound Lines' Brand

Greyhound Lines, is an intercity bus common carrier. Among its major competitors, Greyhound Lines is ranked in 3rd place for NPS while CBRE is 1st, and Amtrak is 2nd.

Brand at a Glance

54%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Greyhound Lines Ranking

^#3 / 4 of its competitors

Greyhound Lines NPS

Greyhound Lines's Net Promoter Score (NPS) is a -89 with 5% Promoters, 1% Passives, and 94% Detractors. Net Promoter Score tracks whether Greyhound Lines's customers would recommend using the product based on a scale of -100 to 100.

Greyhound Lines Overall NPS

-89

NPS

5%	Promoters
1%	Passives
94%	Detractors

Greyhound Lines NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -90	Feb 2025	-90
Mar 2025 -90	Mar 2025	-90
Apr 2025 -90	Apr 2025	-90
May 2025 -90	May 2025	-90
Jun 2025 -90	Jun 2025	-90
Jul 2025 -90	Jul 2025	-90
Aug 2025 -90	Aug 2025	-90
Sep 2025 -90	Sep 2025	-90
Oct 2025 -90	Oct 2025	-90
Nov 2025 -90	Nov 2025	-90
Dec 2025 -90	Dec 2025	-90
Jan 2026 -90	Jan 2026	-90

How Other Brands Compare

Greyhound Lines is ranked third for NPS among its competitors. CBRE and Amtrak come in first and second, with Greyhound coming in at #4.

	Greyhound Lines	CBRE	Amtrak	Greyhound
Global Ranking	#-	#267	#-	#-
NPS	-89	17	14	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$24.40B	$103.66M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Greyhound Lines NPS by Gender

Male customers rated Greyhound Lines's NPS 4 points higher than Female customers.

Male

-89

Greyhound Lines's NPS was rated -89 by Male customers on Comparably.

Promoters

Passives

94%

Detractors

Female

-93

Greyhound Lines's NPS was rated -93 by Female customers on Comparably.

Promoters

Passives

96%

Detractors

Greyhound Lines NPS by Ethnicity

Greyhound Lines's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -89	Caucasian	-89
Hispanic or Latino -94	Hispanic or Latino	-94
African American/Black -90	African American/Black	-90
Asian or Pacific Islander -70	Asian or Pacific Islander	-70
Native American -82	Native American	-82
Other -99	Other	-99

Greyhound Lines NPS by Age

Greyhound Lines's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

97%

26-30

100%

31-35

100%

36-40

97%

41-45

93%

46-50

95%

51-55

10%

90%

56-60

100%

61-65

93%

66+

92%

Greyhound Lines NPS by Usage

Greyhound Lines's NPS was rated the highest by customers who have used Greyhound Lines's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -94	Less than 1 Year	-94
1 to 2 Years -94	1 to 2 Years	-94
2 to 5 Years -96	2 to 5 Years	-96
5 to 10 Years -86	5 to 10 Years	-86
Over 10 Years -87	Over 10 Years	-87

Greyhound Lines NPS vs. Competitors

Compared to its competitors, Greyhound Lines's NPS is rated right below Greyhound.

COMPANY		NPS Score
	CBRE	17
	Amtrak	14
	Greyhound	N/A
	Greyhound Lines	-89

Greyhound Lines Customer Reviews

Out of the 105 Greyhound Lines customer reviews 10 were positive and 95 were constructive. Greyhound Lines customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Greyhound Lines Customer Loyalty

54%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

54% of Greyhound Lines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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54%

46%

Greyhound Lines Customer Loyalty Score by Gender

Female customers rated Greyhound Lines's Customer Loyalty score 4% higher than Male customers.

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Male

52%

Yes

Female

56%

Yes

Greyhound Lines Customer Loyalty Score by Ethnicity

Greyhound Lines's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Greyhound Lines Customer Loyalty Score by Age

Greyhound Lines's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 37%	18-25	37%
26-30 49%	26-30	49%
31-35 44%	31-35	44%
36-40 55%	36-40	55%
41-45 55%	41-45	55%
46-50 59%	46-50	59%
51-55 67%	51-55	67%
56-60 44%	56-60	44%
61-65 58%	61-65	58%
66+ 63%	66+	63%

Greyhound Lines Customer Loyalty Score by Usage

Greyhound Lines's Customer Loyalty score was rated the highest by customers who have used Greyhound Lines's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	28%
1 to 2 Years	41%
2 to 5 Years	65%
5 to 10 Years	75%
Over 10 Years	69%

Greyhound Lines Customer Loyalty Score by Industry

Greyhound Lines's Customer Loyalty score was rated the highest by Events Services industry customers, and the lowest by Restaurants industry customers.

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Tech	45%
Accounting	77%
Aerospace and Aviation	10%
Architecture and Planning	55%
Arts and Entertainment	65%
Automotive and Transportation	64%
Banking and Financial Services	49%
Business and Consumer Services	59%
Civic and Social Organization	64%
Computer Hardware	55%
Construction	40%
Consulting	40%
Consumer Goods	55%
Consumer Services	37%
Education	46%
Environmental Services	33%
Events Services	100%
Government and Public Policy	49%
Healthcare, Hospitals and Medicine	57%
Hospitality	55%
Individual and Family Services	55%
Insurance	40%
Legal	28%
Logistics and Supply Chain	100%
Marketing, Advertising and Research	55%
Media and Entertainment	40%
Non-Profit	46%
Professional Services	70%
Public Safety	33%
Restaurants	10%
Retail	61%
Security and Investigations	70%
Transportation	52%

Greyhound Lines Customer Loyalty vs. Competitors

Compared to its competitors, Greyhound Lines's Customer Loyalty score is rated right above Greyhound, and is preceded by CBRE.

COMPANY		Customer Loyalty Score
	Amtrak	79%
	CBRE	72%
	Greyhound Lines	54%
	Greyhound	N/A

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Greyhound Lines Product Quality

1.5/5

Greyhound Lines has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Greyhound Lines Product Information

Greyhound Lines’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Greyhound Lines's product the highest. Reviewers from the Tech industry rated Greyhound Lines the lowest at 1.5.

Website: http://www.greyhound.com

Company Size: 5,001-10,000 Employees

Quick Insights into Greyhound Lines Product Quality

Greyhound Lines's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Tech industry.

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Ranked Greyhound Lines Product Quality the Highest

Automotive and Transportation	1.7
1 to 2 Years	1.5
18-25	1.5

Ranked Greyhound Lines Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Greyhound Lines Product Quality Score by Gender

Greyhound Lines's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Greyhound Lines Product Quality Score by Ethnicity

Greyhound Lines's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Greyhound Lines Product Quality Score by Age

Greyhound Lines's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Greyhound Lines Product Quality Score by Usage

Greyhound Lines's Product Quality score was rated 1.5 stars by customers who have used Greyhound Lines's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Greyhound Lines Product Quality Score by Industry

Greyhound Lines's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Civic and Social Organization	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.6
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Non-Profit	1.5
Professional Services	1.5
Public Safety	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Transportation	1.6

Greyhound Lines Product Quality vs. Competitors

Compared to its competitors, Greyhound Lines's Product Quality score is rated right above Greyhound, and is preceded by Amtrak.

COMPANY		Product Quality Score
	CBRE	3.6/5
	Amtrak	3.6/5
	Greyhound Lines	1.5/5
	Greyhound	N/A

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Greyhound Lines Pricing

Greyhound Lines ROI & Value For Money

1.5/5

Greyhound Lines has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Greyhound Lines Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Greyhound Lines.

Quick Insights into Greyhound Lines ROI

Greyhound Lines's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Transportation industry.

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Ranked Greyhound Lines ROI the Highest

Consulting	2.5
Native American	1.7
1 to 2 Years	1.5

Ranked Greyhound Lines ROI the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Greyhound Lines ROI Score by Gender

Greyhound Lines's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Greyhound Lines ROI Score by Ethnicity

Greyhound Lines's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.7	Native American	1.7
Other 1.5	Other	1.5

Greyhound Lines ROI Score by Age

Greyhound Lines's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Greyhound Lines ROI Score by Usage

Greyhound Lines's ROI score was rated 1.5 stars by customers who have used Greyhound Lines's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Greyhound Lines ROI Score by Industry

Greyhound Lines's ROI score was rated the highest by Consulting industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.9
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Civic and Social Organization	1.5
Computer Hardware	1.6
Construction	1.5
Consulting	2.5
Consumer Goods	2.2
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.6
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Non-Profit	1.5
Professional Services	1.5
Public Safety	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Transportation	1.5

Greyhound Lines Pricing vs. Competitors

Compared to its competitors, Greyhound Lines's ROI score is rated right above Greyhound, and is preceded by Amtrak.

COMPANY		Pricing Score
	CBRE	3.5/5
	Amtrak	3.4/5
	Greyhound Lines	1.5/5
	Greyhound	N/A

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Greyhound Lines Customer Satisfaction (CSAT)

Greyhound Lines Customer Satisfaction (CSAT) Score

6 / 100

Greyhound Lines has an overall Customer Satisfaction score of 6 rated by its users and customers.

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Very Satisfied	5%
Satisfied	1%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	7%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

85%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Greyhound Lines Customer Satisfaction

Greyhound Lines's Customer Satisfaction score was rated highest by customers from the Individual and Family Services industry, and rated lowest by customers from the Retail industry.

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Ranked Greyhound Lines Customer Satisfaction the Highest

Individual and Family Services	33%
Asian or Pacific Islander	20%
51-55	18%

Ranked Greyhound Lines Customer Satisfaction the Lowest

56-60	2%
Native American	0%
Retail	0%

Greyhound Lines Customer Satisfaction Score by Gender

Male customers rated Greyhound Lines's Customer Satisfaction score 2 points higher than Female customers.

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7 / 100

Male

	Very Satisfied	4%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	5%
	Very Dissatisfied	86%

5 / 100

Female

	Very Satisfied	5%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	6%
	Very Dissatisfied	89%

Greyhound Lines Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Greyhound Lines' Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	4%
Satisfied	1%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	7%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

CSAT according to Hispanic or Latino

Greyhound Lines' Customer Satisfaction (CSAT) score was rated 3% according to Hispanic or Latino users and customers.

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3 / 100

Very Satisfied	3%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	7%
Very Dissatisfied	90%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

90%

CSAT according to African American/Black

Greyhound Lines' Customer Satisfaction (CSAT) score was rated 8% according to African American/Black users and customers.

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8 / 100

Very Satisfied	6%
Satisfied	2%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	7%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

85%

CSAT according to Asian or Pacific Islander

Greyhound Lines' Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.

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20 / 100

Very Satisfied	10%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	70%

Very Satisfied

10%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

70%

CSAT according to Native American

Greyhound Lines' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	91%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

91%

CSAT according to Other

Greyhound Lines' Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.

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5 / 100

Very Satisfied	5%
Satisfied	0%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	2%
Very Dissatisfied	89%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

89%

Greyhound Lines Customer Satisfaction Score by Age

Greyhound Lines's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

26-30

31-35

36-40

41-45

46-50

51-55

18%

56-60

61-65

66+

Greyhound Lines Customer Satisfaction Score by Usage

Greyhound Lines's Customer Satisfaction score was rated the highest by customers who have used Greyhound Lines's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	5
1 to 2 Years	3
2 to 5 Years	2
5 to 10 Years	13
Over 10 Years	7

Greyhound Lines Customer Satisfaction Score by Industry

Greyhound Lines's Customer Satisfaction score was rated the highest by Individual and Family Services industry customers, and the lowest by Retail industry customers.

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{
	"title": "Greyhound Lines Customer Satisfaction Score by Industry",
	"text": "Greyhound Lines's Customer Satisfaction score was rated the highest by Individual and Family Services industry customers, and the lowest by Retail industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
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			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
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		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
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			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
			"stars": 0,
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			"scoreLabel": 33
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
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		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
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			"csatScore": 0,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Transportation",
			"groupId": 567,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "Greyhound Lines's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
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	]
}

Tech	6
Accounting	4
Aerospace and Aviation	0
Architecture and Planning	25
Arts and Entertainment	16
Automotive and Transportation	20
Banking and Financial Services	0
Business and Consumer Services	0
Civic and Social Organization	0
Computer Hardware	0
Construction	0
Consulting	0
Consumer Goods	0
Consumer Services	10
Education	7
Environmental Services	0
Events Services	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	4
Hospitality	0
Individual and Family Services	33
Insurance	33
Legal	0
Logistics and Supply Chain	0
Marketing, Advertising and Research	0
Media and Entertainment	0
Non-Profit	0
Professional Services	33
Public Safety	0
Restaurants	0
Retail	0
Transportation	23

Greyhound Lines Customer Satisfaction vs. Competitors

Compared to its competitors, Greyhound Lines's Customer Satisfaction score is rated right above Greyhound, and is preceded by CBRE.

COMPANY		Customer Satisfaction (CSAT) Score
	Amtrak	72%
	CBRE	67%
	Greyhound Lines	6%
	Greyhound	0%

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Greyhound Lines Customer Service

1.5/5

Greyhound Lines has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Greyhound Lines's Customer Service

Address

Dallas, TX 75248

Website

http://www.greyhound.com

Phone Number

(214) 849-6338

Quick Insights into Greyhound Lines Customer Service

Greyhound Lines's Customer Service score was rated highest by customers from the Events Services industry, and rated lowest by customers from the Tech industry.

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Ranked Greyhound Lines Customer Service the Highest

Events Services	2
1 to 2 Years	1.5
18-25	1.5

Ranked Greyhound Lines Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Greyhound Lines Customer Service Score by Gender

Greyhound Lines's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Greyhound Lines Customer Service Score by Ethnicity

Greyhound Lines's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Greyhound Lines Customer Service Score by Age

Greyhound Lines's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Greyhound Lines Customer Service Score by Usage

Greyhound Lines's Customer Service score was rated 1.5 stars by customers who have used Greyhound Lines's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Greyhound Lines Customer Service Score by Industry

Greyhound Lines's Customer Service score was rated the highest by Events Services industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Civic and Social Organization	1.5
Computer Hardware	1.5
Construction	1.5
Consulting	1.5
Consumer Goods	1.7
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Events Services	2
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Non-Profit	1.5
Professional Services	1.5
Public Safety	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Transportation	1.7

Greyhound Lines Customer Service vs. Competitors

Compared to its competitors, Greyhound Lines's Customer Service score is rated right above Greyhound, and is preceded by Amtrak.

COMPANY		Customer Service Score
	CBRE	3.7/5
	Amtrak	3.6/5
	Greyhound Lines	1.5/5
	Greyhound	N/A

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Greyhound Lines as an Employer

3.3/5

Greyhound Lines has a 3.3/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Greyhound Lines

Dave Leach

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Greyhound Lines scored a -89 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Greyhound Lines would recommend the brand to a friend. ENPS measures how likely Greyhound Lines employees would recommend working at Greyhound Lines to a friend.

Net Promoter Score

-89

NPS Score

5%	Promoters
1%	Passive
94%	Detractors

Employee Net Promoter Score

-10

eNPS Score

39%	Promoters
12%	Passive
49%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail