14
NPS
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Amtrak
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About Amtrak's Brand
We are not just a railroad; we are a company that moves people. With 21,000 route miles in the US running 300+ trains a day to 500 destinations. Among its major competitors, Amtrak is ranked in 2nd place for NPS while BNSF Railway is 1st, and Greyhound Lines is 3rd.Their current valuation is $103.66M
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Amtrak Ranking
- #2 / 4 of its competitors
Amtrak NPS
Amtrak's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Amtrak's customers would recommend using the product based on a scale of -100 to 100.
Amtrak Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Amtrak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 17 | Jan 2025 | 17 |
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 16 | Mar 2025 | 16 |
Apr 2025 15 | Apr 2025 | 15 |
May 2025 15 | May 2025 | 15 |
Jun 2025 16 | Jun 2025 | 16 |
Jul 2025 16 | Jul 2025 | 16 |
Aug 2025 14 | Aug 2025 | 14 |
Sep 2025 14 | Sep 2025 | 14 |
Oct 2025 14 | Oct 2025 | 14 |
Nov 2025 14 | Nov 2025 | 14 |
Dec 2025 14 | Dec 2025 | 14 |
How Other Brands Compare
Amtrak is ranked second for NPS among its competitors. BNSF Railway and Greyhound Lines come in first and third, with Canadian National Railway coming in at #4. Among those competitors, it is the second most valued company behind Canadian National Railway.
Amtrak |  BNSF Railway |  Canadian National Railway |  Greyhound Lines | |
| Global Ranking | #- | #789 | #- | #- |
| NPS | 14 | 27 | -100 | -89 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $103.66M | - | $77.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amtrak NPS by Gender
Female customers rated Amtrak's NPS 5 points higher than Male customers.
Male
9
Amtrak's NPS was rated 9 by Male customers on Comparably.
48%
Promoters
13%
Passives
39%
Detractors
Female
14
Amtrak's NPS was rated 14 by Female customers on Comparably.
51%
Promoters
12%
Passives
37%
Detractors
Amtrak NPS by Ethnicity
Amtrak's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -44 | Other | -44 |
Amtrak NPS by Age
Amtrak's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Amtrak NPS by Usage
Amtrak's NPS was rated the highest by customers who have used Amtrak's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -24 | Less than 1 Year | -24 |
1 to 2 Years 15 | 1 to 2 Years | 15 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
Over 10 Years 14 | Over 10 Years | 14 |
Amtrak NPS vs. Competitors
Compared to its competitors, Amtrak's NPS is rated right above Greyhound Lines, and is preceded by BNSF Railway.
| COMPANY | NPS Score | |
|---|---|---|
| BNSF Railway | 27 |
| Amtrak | 14 |
| Greyhound Lines | -89 |
| Canadian National Railway | -100 |
Amtrak Customer Reviews
Out of the 27 Amtrak customer reviews 17 were positive and 10 were constructive. Amtrak customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Amtrak Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Amtrak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amtrak Customer Loyalty Score by Gender
Female customers rated Amtrak's Customer Loyalty score 1% higher than Male customers.
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Male
85%
Yes
Female
86%
Yes
Amtrak Customer Loyalty Score by Ethnicity
Amtrak's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amtrak.
94
out of 100
Caucasian
75
out of 100
Hispanic or Latino
89
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
78
out of 100
Other
Amtrak Customer Loyalty Score by Age
Amtrak's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 82% | 26-30 | 82% |
31-35 85% | 31-35 | 85% |
36-40 73% | 36-40 | 73% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 84% | 51-55 | 84% |
56-60 89% | 56-60 | 89% |
61-65 86% | 61-65 | 86% |
66+ 91% | 66+ | 91% |
Amtrak Customer Loyalty Score by Usage
Amtrak's Customer Loyalty score was rated the highest by customers who have used Amtrak's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Amtrak Customer Loyalty Score by Industry
Amtrak's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Facilities Services industry customers.
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Amtrak Customer Loyalty vs. Competitors
Compared to its competitors, Amtrak's Customer Loyalty score is rated right above BNSF Railway, and is preceded by Canadian National Railway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Canadian National Railway | 100% |
| Amtrak | 79% |
| BNSF Railway | 69% |
| Greyhound Lines | 54% |
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Amtrak Product Quality
3.6/5
Amtrak has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Amtrak Product Information
Amtrak’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Amtrak's product the highest. Reviewers from the Accounting industry rated Amtrak the lowest at 3.3.
- Website
- http://www.amtrak.com
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into Amtrak Product Quality
Amtrak's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Real Estate industry.
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Ranked Amtrak Product Quality the Highest
Ranked Amtrak Product Quality the Lowest
Amtrak Product Quality Score by Gender
Male customers rated Amtrak's Product Quality score 0.1 stars higher than Female customers.
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Male
3.4/5
Female
3.3/5
Amtrak Product Quality Score by Ethnicity
Amtrak's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amtrak.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.2 | Other | 2.2 |
Amtrak Product Quality Score by Age
Amtrak's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.2 | 41-45 | 3.2 |
46-50 4.3 | 46-50 | 4.3 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.2 | 61-65 | 3.2 |
66+ 2.6 | 66+ | 2.6 |
Amtrak Product Quality Score by Usage
Amtrak's Product Quality score was rated the highest by customers who have used Amtrak's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amtrak Product Quality Score by Industry
Amtrak's Product Quality score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
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Amtrak Product Quality vs. Competitors
Compared to its competitors, Amtrak's Product Quality score is rated right above Greyhound Lines, and is preceded by BNSF Railway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canadian National Railway | 4/5 |
| BNSF Railway | 3.7/5 |
| Amtrak | 3.6/5 |
| Greyhound Lines | 1.5/5 |
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Amtrak Pricing
Amtrak ROI & Value For Money
3.4/5
Amtrak has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Amtrak Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Real Estate industry think that they had the lowest ROI from Amtrak.
Quick Insights into Amtrak ROI
Amtrak's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Real Estate industry.
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Ranked Amtrak ROI the Highest
Ranked Amtrak ROI the Lowest
Amtrak ROI Score by Gender
Male customers rated Amtrak's ROI score 0.3 stars higher than Female customers.
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Male
3.4/5
Female
3.1/5
Amtrak ROI Score by Ethnicity
Amtrak's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amtrak.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.9 | Other | 1.9 |
Amtrak ROI Score by Age
Amtrak's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.2 | 41-45 | 3.2 |
46-50 4.3 | 46-50 | 4.3 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.6 | 66+ | 2.6 |
Amtrak ROI Score by Usage
Amtrak's ROI score was rated the highest by customers who have used Amtrak's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amtrak ROI Score by Industry
Amtrak's ROI score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
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Amtrak Pricing vs. Competitors
Compared to its competitors, Amtrak's ROI score is rated right above Canadian National Railway, and is preceded by BNSF Railway.
| COMPANY | Pricing Score | |
|---|---|---|
| BNSF Railway | 3.7/5 |
| Amtrak | 3.4/5 |
| Canadian National Railway | 1.5/5 |
| Greyhound Lines | 1.5/5 |
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Amtrak Customer Satisfaction (CSAT)
Amtrak Customer Satisfaction (CSAT) Score
72 / 100
Amtrak has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
42%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amtrak Customer Satisfaction
Amtrak's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Amtrak Customer Satisfaction the Highest
Ranked Amtrak Customer Satisfaction the Lowest
Amtrak Customer Satisfaction Score by Gender
Male customers rated Amtrak's Customer Satisfaction score 1 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 4% | |
Very Dissatisfied | 16% |
65 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 5% | |
Very Dissatisfied | 28% |
Amtrak Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amtrak's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
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61 / 100
Very Satisfied
41%
Satisfied
20%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
Amtrak's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to African American/Black
Amtrak's Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
8%
CSAT according to Asian or Pacific Islander
Amtrak's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Amtrak's Customer Satisfaction (CSAT) score was rated 31% according to Other users and customers.
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31 / 100
Very Satisfied
25%
Satisfied
6%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
50%
Amtrak Customer Satisfaction Score by Age
Amtrak's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amtrak.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 43% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 71% | |||||||||||||||
| 41-45 | 63% | |||||||||||||||
| 46-50 | 88% | |||||||||||||||
| 51-55 | 74% | |||||||||||||||
| 56-60 | 79% | |||||||||||||||
| 61-65 | 73% | |||||||||||||||
| 66+ | 35% |
Amtrak Customer Satisfaction Score by Usage
Amtrak's Customer Satisfaction score was rated the highest by customers who have used Amtrak's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amtrak Customer Satisfaction Score by Industry
Amtrak's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.
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{
"title": "Amtrak Customer Satisfaction Score by Industry",
"text": "Amtrak's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Amtrak's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Amtrak's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 51,
"stars": 0,
"csatScore": 51,
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"scoreClassName": "",
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},
{
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"groupId": 498,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Amtrak's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Amtrak's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Amtrak's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Amtrak's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Amtrak's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Amtrak's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Amtrak's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Transportation",
"groupId": 567,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Amtrak's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Amtrak Customer Satisfaction vs. Competitors
Compared to its competitors, Amtrak's Customer Satisfaction score is rated right above BNSF Railway, and is preceded by Canadian National Railway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Canadian National Railway | 100% |
| Amtrak | 72% |
| BNSF Railway | 62% |
| Greyhound Lines | 6% |
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Amtrak Customer Service
3.6/5
Amtrak has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Amtrak's Customer Service
Address
Washington, DC 20001
Website
http://www.amtrak.com
Phone Number
202-906-3000
Amtrak's Social Links
Quick Insights into Amtrak Customer Service
Amtrak's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Real Estate industry.
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Ranked Amtrak Customer Service the Highest
Ranked Amtrak Customer Service the Lowest
Amtrak Customer Service Score by Gender
Male customers rated Amtrak's Customer Service score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Amtrak Customer Service Score by Ethnicity
Amtrak's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amtrak.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2 | Other | 2 |
Amtrak Customer Service Score by Age
Amtrak's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3 | 41-45 | 3 |
46-50 4.2 | 46-50 | 4.2 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.3 | 56-60 | 3.3 |
61-65 3 | 61-65 | 3 |
66+ 3.1 | 66+ | 3.1 |
Amtrak Customer Service Score by Usage
Amtrak's Customer Service score was rated the highest by customers who have used Amtrak's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Amtrak Customer Service Score by Industry
Amtrak's Customer Service score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
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Amtrak Customer Service vs. Competitors
Compared to its competitors, Amtrak's Customer Service score is rated right above Greyhound Lines, and is preceded by BNSF Railway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Canadian National Railway | 4.5/5 |
| BNSF Railway | 3.7/5 |
| Amtrak | 3.6/5 |
| Greyhound Lines | 1.5/5 |
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Amtrak as an Employer
3.4/5
Amtrak has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Amtrak scored a 14 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Amtrak would recommend the brand to a friend. ENPS measures how likely Amtrak employees would recommend working at Amtrak to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
