100
NPS
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Guayakí Yerba Mate
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About Guayakí Yerba Mate's Brand
Guayakí Yerba Mate offers a variety of options to meet energy and refreshment needs through a robust portfolio of ready to drink beverages and traditional loose-leaf products. Brewed with yerba mate and infused with real fruit juices and herbs, Guayaki Yerba Mate is proudly sourced with regenerative, organic and fair-trade certified ingredients.? Among its major competitors, Guayakí Yerba Mate is ranked in 1st place for NPS while Red Bull is 2nd, and PepsiCo is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Guayakí Yerba Mate Ranking
- #1 / 4 of its competitors
Guayakí Yerba Mate NPS
Guayakí Yerba Mate's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Guayakí Yerba Mate's customers would recommend using the product based on a scale of -100 to 100.
Guayakí Yerba Mate Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Guayakí Yerba Mate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Guayakí Yerba Mate is ranked first for NPS among its competitors. Red Bull and PepsiCo come in second and third, with Monster coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Guayakí Yerba Mate NPS by Usage
Guayakí Yerba Mate's NPS was rated 100 points by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Guayakí Yerba Mate NPS vs. Competitors
Compared to its competitors, Guayakí Yerba Mate's NPS is rated right above Red Bull.
| COMPANY | NPS Score | |
|---|---|---|
| Guayakí Yerba Mate | 100 |
 | Red Bull | 42 |
 | PepsiCo | 24 |
 | Monster | 20 |
Guayakí Yerba Mate Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Guayakí Yerba Mate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Guayakí Yerba Mate Customer Loyalty Score by Usage
Guayakí Yerba Mate's Customer Loyalty score was rated 100% by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
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Guayakí Yerba Mate Customer Loyalty vs. Competitors
Compared to its competitors, Guayakí Yerba Mate's Customer Loyalty score is rated right above PepsiCo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Guayakí Yerba Mate | 83% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Monster | 76% |
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Guayakí Yerba Mate Product Quality
3.7/5
Guayakí Yerba Mate has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Guayakí Yerba Mate Product Information
Guayakí Yerba Mate’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://guayaki.com/
- Company Size
- 501-1,000 Employees
Industry
Beverage, Wine and Spirits
Quick Insights into Guayakí Yerba Mate Product Quality
Guayakí Yerba Mate's Product Quality score was rated highest by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
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Ranked Guayakí Yerba Mate Product Quality the Highest
Guayakí Yerba Mate Product Quality Score by Usage
Guayakí Yerba Mate's Product Quality score was rated 4.1 stars by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
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Guayakí Yerba Mate Product Quality vs. Competitors
Compared to its competitors, Guayakí Yerba Mate's Product Quality score is rated right above Monster, and is preceded by PepsiCo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Bull | 4.2/5 |
| PepsiCo | 4/5 |
| Guayakí Yerba Mate | 3.7/5 |
| Monster | 3.7/5 |
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Guayakí Yerba Mate Pricing
Guayakí Yerba Mate ROI & Value For Money
4.1/5
Guayakí Yerba Mate has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Guayakí Yerba Mate ROI
Guayakí Yerba Mate's ROI score was rated highest by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
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Ranked Guayakí Yerba Mate ROI the Highest
Guayakí Yerba Mate ROI Score by Usage
Guayakí Yerba Mate's ROI score was rated 5 stars by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
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Guayakí Yerba Mate Pricing vs. Competitors
Compared to its competitors, Guayakí Yerba Mate's ROI score is rated right above Red Bull.
| COMPANY | Pricing Score | |
|---|---|---|
| Guayakí Yerba Mate | 4.1/5 |
| Red Bull | 3.8/5 |
| PepsiCo | 3.8/5 |
| Monster | 3.7/5 |
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Guayakí Yerba Mate Customer Satisfaction (CSAT)
Guayakí Yerba Mate Customer Satisfaction (CSAT) Score
100 / 100
Guayakí Yerba Mate has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Guayakí Yerba Mate Customer Satisfaction vs. Competitors
Compared to its competitors, Guayakí Yerba Mate's Customer Satisfaction score is rated right above Red Bull.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Guayakí Yerba Mate | 100% |
| Red Bull | 83% |
| PepsiCo | 79% |
| Monster | 71% |
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Guayakí Yerba Mate Customer Service
4/5
Guayakí Yerba Mate has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Guayakí Yerba Mate's Customer Service
Address
6784 Sebastopol Ave, Sebastopol, CA 95472
Website
http://guayaki.com/
Phone Number
888-482-9254
Guayakí Yerba Mate's Social Links
Quick Insights into Guayakí Yerba Mate Customer Service
Guayakí Yerba Mate's Customer Service score was rated highest by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
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Ranked Guayakí Yerba Mate Customer Service the Highest
Guayakí Yerba Mate Customer Service Score by Usage
Guayakí Yerba Mate's Customer Service score was rated 4.8 stars by customers who have used Guayakí Yerba Mate's products/services for 2 to 5 Years.
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Guayakí Yerba Mate Customer Service vs. Competitors
Compared to its competitors, Guayakí Yerba Mate's Customer Service score is rated right above Red Bull.
| COMPANY | Customer Service Score | |
|---|---|---|
| Guayakí Yerba Mate | 4/5 |
| Red Bull | 4/5 |
| PepsiCo | 3.8/5 |
| Monster | 3.8/5 |
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Consumer vs. Employees
Guayakí Yerba Mate scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Guayakí Yerba Mate would recommend the brand to a friend. ENPS measures how likely Guayakí Yerba Mate employees would recommend working at Guayakí Yerba Mate to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
