20
NPS
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Monster
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About Monster's Brand
"Monster provides web based job searching, career management and recruitment solutions for job seekers and employers." Among its major competitors, Monster is ranked in 2nd place for NPS while LinkedIn is 1st, and Indeed.com is 3rd. Overall, Monster has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $47.33B
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Monster CMO
Jonathan Beamer
Jonathan Beamer serves as the Chief Marketing Officer of Monster. Jonathan started at Monster in November of 2017. Jonathan currently resides in San Francisco Bay Area.
Monster Ranking
- #2 / 4 of its competitors
Monster NPS
Monster's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Monster's customers would recommend using the product based on a scale of -100 to 100.
Monster Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Monster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 17 | Oct 2023 | 17 |
Nov 2023 17 | Nov 2023 | 17 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 18 | Apr 2024 | 18 |
Sep 2024 18 | Sep 2024 | 18 |
Jan 2025 21 | Jan 2025 | 21 |
Mar 2025 19 | Mar 2025 | 19 |
Apr 2025 21 | Apr 2025 | 21 |
Aug 2025 19 | Aug 2025 | 19 |
Sep 2025 19 | Sep 2025 | 19 |
How Other Brands Compare
Monster is ranked second for NPS among its competitors. LinkedIn and Indeed.com come in first and third, with CareerBuilder coming in at #4. Among those competitors, it is the third most valued company behind Indeed.com.
Monster |  LinkedIn |  Indeed.com |  CareerBuilder | |
| Global Ranking | #- | #29 | #253 | #- |
| NPS | 20 | 33 | 3 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $47.33B | - | $86.63B | $3.96B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monster NPS by Gender
Male customers rated Monster's NPS 35 points higher than Female customers.
Male
34
Monster's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-1
Monster's NPS was rated -1 by Female customers on Comparably.
35%
Promoters
29%
Passives
36%
Detractors
Monster NPS by Ethnicity
Monster's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 50 | African American/Black | 50 |
Other -22 | Other | -22 |
Monster NPS by Age
Monster's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Monster NPS by Usage
Monster's NPS was rated the highest by customers who have used Monster's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Monster NPS vs. Competitors
Compared to its competitors, Monster's NPS is rated right above Indeed.com, and is preceded by LinkedIn.
| COMPANY | NPS Score | |
|---|---|---|
| 33 | |
| Monster | 20 |
| Indeed.com | 3 |
 | Simply Hired | N/A |
 | Glassdoor | -4 |
| CareerBuilder | -6 |
 | Dice.com | -38 |
Monster Customer Reviews
Out of the 9 Monster customer reviews 5 were positive and 4 were constructive. Monster customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Monster Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Monster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Monster Customer Loyalty Score by Gender
Female customers rated Monster's Customer Loyalty score 9% higher than Male customers.
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Male
78%
Yes
Female
87%
Yes
Monster Customer Loyalty Score by Ethnicity
Monster's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Monster.
80
out of 100
Caucasian
78
out of 100
African American/Black
90
out of 100
Other
Monster Customer Loyalty Score by Age
Monster's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
26-30 82% | 26-30 | 82% |
46-50 100% | 46-50 | 100% |
Monster Customer Loyalty Score by Usage
Monster's Customer Loyalty score was rated the highest by customers who have used Monster's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Monster Customer Loyalty Score by Industry
Monster's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Monster Customer Loyalty vs. Competitors
Compared to its competitors, Monster's Customer Loyalty score is rated right above Glassdoor, and is preceded by Indeed.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| Indeed.com | 78% |
| Monster | 76% |
| Glassdoor | 72% |
| CareerBuilder | 69% |
| Dice.com | 62% |
| Simply Hired | N/A |
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Monster Product Quality
3.7/5
Monster has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Monster Product Information
Monster’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Monster's product the highest. Reviewers from the Tech industry rated Monster the lowest at 2.5.
- Website
- https://www.monster.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Quick Insights into Monster Product Quality
Monster's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Monster Product Quality the Highest
Ranked Monster Product Quality the Lowest
Monster Product Quality Score by Gender
Female customers rated Monster's Product Quality score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
Monster Product Quality Score by Ethnicity
Monster's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 3.7 | Other | 3.7 |
Monster Product Quality Score by Age
Monster's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.2 | 26-30 | 3.2 |
46-50 3.5 | 46-50 | 3.5 |
Monster Product Quality Score by Usage
Monster's Product Quality score was rated the highest by customers who have used Monster's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Monster Product Quality Score by Industry
Monster's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Monster Product Quality vs. Competitors
Compared to its competitors, Monster's Product Quality score is rated right above Glassdoor, and is preceded by LinkedIn.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4/5 | |
| Monster | 3.7/5 |
| Glassdoor | 3.4/5 |
| Indeed.com | 3.3/5 |
| Dice.com | 3.2/5 |
| CareerBuilder | 3.1/5 |
| Simply Hired | N/A |
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Monster Pricing
Monster ROI & Value For Money
3.7/5
Monster has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Monster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Tech industry think that they had the lowest ROI from Monster.
Quick Insights into Monster ROI
Monster's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Caucasian customers.
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Ranked Monster ROI the Highest
Ranked Monster ROI the Lowest
Monster ROI Score by Gender
Female customers rated Monster's ROI score 0.2 stars higher than Male customers.
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Male
3.4/5
Female
3.6/5
Monster ROI Score by Ethnicity
Monster's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.2 | Other | 3.2 |
Monster ROI Score by Age
Monster's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
46-50 3.5 | 46-50 | 3.5 |
Monster ROI Score by Usage
Monster's ROI score was rated the highest by customers who have used Monster's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Monster ROI Score by Industry
Monster's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Monster Pricing vs. Competitors
Compared to its competitors, Monster's ROI score is rated right above CareerBuilder, and is preceded by LinkedIn.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| Monster | 3.7/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.2/5 |
| Glassdoor | 3.1/5 |
| Dice.com | 2.6/5 |
| Simply Hired | N/A |
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Monster Customer Satisfaction (CSAT)
Monster Customer Satisfaction (CSAT) Score
70 / 100
Monster has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
43%
Satisfied
27%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Monster Customer Satisfaction
Monster's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Other customers.
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Ranked Monster Customer Satisfaction the Highest
Ranked Monster Customer Satisfaction the Lowest
Monster Customer Satisfaction Score by Gender
Female customers rated Monster's Customer Satisfaction score 13 points higher than Male customers.
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54 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 36% |
67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
Monster Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Monster's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
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55 / 100
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Monster's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Monster's Customer Satisfaction (CSAT) score was rated 49% according to Other users and customers.
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49 / 100
Very Satisfied
38%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
25%
Monster Customer Satisfaction Score by Age
Monster's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 46-50 | 67% |
Monster Customer Satisfaction Score by Usage
Monster's Customer Satisfaction score was rated the highest by customers who have used Monster's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Monster Customer Satisfaction Score by Industry
Monster's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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}Monster Customer Satisfaction vs. Competitors
Compared to its competitors, Monster's Customer Satisfaction score is rated right above Glassdoor, and is preceded by LinkedIn.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| Monster | 71% |
| Glassdoor | 59% |
| Indeed.com | 58% |
| Dice.com | 57% |
| CareerBuilder | 50% |
| Simply Hired | 0% |
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Monster Customer Service
3.8/5
Monster has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Monster's Customer Service
Address
133 Boston Post Road, Weston, MA 02493
Website
https://www.monster.com
Phone Number
(800) 666-7837
Monster's Social Links
Quick Insights into Monster Customer Service
Monster's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Caucasian customers.
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Ranked Monster Customer Service the Highest
Ranked Monster Customer Service the Lowest
Monster Customer Service Score by Gender
Female customers rated Monster's Customer Service score 0.5 stars higher than Male customers.
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Male
3.4/5
Female
3.9/5
Monster Customer Service Score by Ethnicity
Monster's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4 | African American/Black | 4 |
Other 3.6 | Other | 3.6 |
Monster Customer Service Score by Age
Monster's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.7 | 26-30 | 3.7 |
46-50 3.5 | 46-50 | 3.5 |
Monster Customer Service Score by Usage
Monster's Customer Service score was rated the highest by customers who have used Monster's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Monster Customer Service Score by Industry
Monster's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Monster Customer Service vs. Competitors
Compared to its competitors, Monster's Customer Service score is rated right above LinkedIn.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monster | 3.8/5 |
| 3.7/5 | |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.1/5 |
| Glassdoor | 3.1/5 |
| Dice.com | 2.9/5 |
| Simply Hired | N/A |
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Monster as an Employer
3.6/5
Monster has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Monster scored a 20 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Monster would recommend the brand to a friend. ENPS measures how likely Monster employees would recommend working at Monster to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
